Customer Service Manager

Customer Services Manager Manchester (on-site) £30,000 - £35,000My client, a well-established luxury brand is looking for a Customer Services Manager to join their team in Manchester City centre. This is a hands-on leadership role where you will oversee day-to-day operations, lead a small team, and ensure an exceptional customer experience at all times.Role and Responsibilities:

• Lead the Centre team to deliver consistently high customer service standards
• Build strong relationships with clients and ensure their needs are met
• Oversee day-to-day building operations, ensuring the Centre is always well-presented, safe and running smoothly
• Manage customer renewals and support retention across the Centre
• Conduct tours for prospective clients and promote the Centre effectively
• Support team development through regular coaching and performance management
• Ensure compliance with all operational and health & safety procedures

Essential Skills:

• Experience in a customer-facing, commercial environment
• Previous team leadership or management experience
• Strong communication and relationship-building skills
• Highly organised with strong attention to detail
• Confident, proactive and able to remain calm under pressure
• Good IT skills and the ability to manage multiple priorities

Package:

• £30,000 - £35,000 salary
• 25 days holiday
• Company benefits
• Opportunities for training and development