Customer Service Advisor

We are looking for a friendly, professional, and customer-focused Customer Service Advisor to join our team. You will be the first point of contact for customers, providing excellent support and resolving queries efficiently through phone, email, live chat, or face-to-face communication.

The successful candidate will have strong communication skills, a positive attitude, and the ability to work well in a fast-paced environment.

As a Customer Service Advisor, you will be responsible for:

• Respond to customer enquiries promptly and professionally
• Handle incoming calls, emails, and online messages
• Resolve customer complaints and provide suitable solutions
• Process orders, payments, refunds, and account updates
• Maintain accurate customer records and documentation
• Work towards individual and team performance targets
• Escalate complex issues to the relevant department when necessary
• Deliver excellent customer service at all times
• Follow company policies, procedures, and data protection guidelines

The ideal candidate will be:

• Customer-focused with a proactive approach
• Friendly, professional, and approachable
• Strong attention to detail
• Team player with a positive attitude
• Resilient under pressure