Branch Operations Administrator

Branch Operations Administrator East Kilbride
Join a fast-paced, supportive team driving efficient branch operations

We are currently recruiting a Branch Operations Administrator to join our client in East Kilbride. This is a fantastic opportunity to work in a dynamic environment where organisation, teamwork, and customer service are key to success.

Key Details

• Location: East Kilbride
• Salary: Up to £26,000 per annum
• Role: Branch Operations Administrator
• Reporting to: Branch Manager
• Type: Mon - Fri Full-time, permanent

About the Role
As a Branch Operations Administrator, you will provide essential administrative and operational support to ensure the smooth day-to-day running of the branch. You'll work closely with the Branch Manager and wider teams, playing a key role in supporting scheduling, stock control, reporting, and customer communication.

Key Responsibilities
Operational & Administrative Support

• Assist the Branch Manager with daily operations and compliance
• Support stock control including ordering, deliveries, and reconciliation
• Maintain records, logs, and filing systems
• Assist with reports, KPIs, and general administration
• Manage banking, petty cash, and payment processing

Planning & Scheduling

• Support scheduling of fitters and maintain accurate job records
• Communicate effectively with customers and technicians
• Update availability for booking teams

Customer Experience

• Handle customer enquiries professionally
• Support aftercare processes and resolve issues
• Maintain high customer satisfaction standards

Facilities, Health & Safety

• Assist with H&S compliance and record keeping
• Coordinate maintenance, cleaning, and general branch upkeep
• Ensure a safe and tidy working environment

Compliance & Improvements

• Maintain GDPR compliance and confidentiality
• Ensure processes meet company standards
• Suggest improvements to increase efficiency

What We're Looking For
Essential:

• Highly organised with strong attention to detail
• Excellent communication skills
• Proactive, reliable, and able to multitask
• Customer-focused with a professional approach
• Competent with Microsoft Office and CRM systems
• Ability to work in a fast-paced team environment

Desirable:

• Experience in administration, retail, or operations
• Knowledge of scheduling systems or booking processes
• Basic understanding of H&S and GDPR

What's on Offer

• Stable, full-time position
• Opportunity to develop within a growing business
• Supportive and team-focused working environment
• Hands-on role with varied responsibilities

Apply Now
If you're an organised and proactive individual looking to build a career in operations and administration, we'd love to hear from you!