Workplace Experience Senior Coordinator

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Senior Workplace Experience Coordinator to join our team in Belfast on a permanent basis.

About the Role:

As a CBRE Workplace Experience Senior Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.

• Make a memorable first impression by answering the telephone in a professional manner.

• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.

• Escalate inquiries or complaints from employees, guests, and co-workers.

• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.

• Create customized client materials that follow brand guidelines.

• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.

• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.

• Evaluate and select solutions from established options.

• Impact team through the quality of the services or information provided.

• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.

What You'll Need:

• Diploma or 2-3 years of job-related experience.

• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.

• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.

• Ability to explain detailed and complicated information within the team in a clear and concise manner.

• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Strong organizational skills with a robust inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.