Job Description
We're recruiting a Service Desk Technician for an immediate start contract based in the Bangor / Newtownards area. This is a great opportunity for someone with solid 1st line support experience who's comfortable working in a fast paced environment.
The role:
- Providing 2nd line IT support for incidents and service requests
- Troubleshooting and resolving more complex issues across Windows OS, Microsoft 365, Active Directory, hardware, and applications
- Supporting and mentoring 1st line colleagues where required
- Managing tickets through to resolution within agreed SLAs
- Working closely with infrastructure and third party teams on escalations
What we're looking for:
- Proven experience in a 2nd Line Service Desk / IT Support role
- Strong hands on knowledge of Microsoft 365, Windows, Active Directory, and desktop support
- Confident troubleshooting and problem solving skills
- Strong communication skills with a customer focused approach
- Available to start immediately
What's on offer:
- Contract day rate between £150-£200 (depending on experience)
- On site role in the Bangor / Newtownards area
- Well structured environment with an established IT team
- Immediate start
Apply now or get in touch for a confidential chat to discuss the role.
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