Robert Walters are working in partnership with Timberwise which is a family run specialist construction business located throughout England, Wales and Scotland that has been trading for over 50 years.
The company aspires to improve people's lives through a range of property preservation services from basement waterproofing to timber treatments. Timberwise prides itself on the values of honesty, integrity, reliability and teamwork. The company offers a fantastic work environment and believes that people are what make the difference in the business.
Timberwise operates a model where surveyors specify jobs for clients on site, provide a survey report/recommendation/sales proposal and subsequently sell/close for the contracting work, which we then undertake with our in house specialist technician team.
Key Responsibilities
- 1-1 mentoring of sales staff (surveyors)
- Daily short interval management and coaching of underperforming sales staff
- Ensuring sales staff are following the sales process properly
- Business Development & relationship management coaching and training with sales staff
- Time management and organisational coaching and training to ensure sales staff are as effective as possible
- Training on body language, positive engagement with customers, time sensitivity in sales, rapport building, empathy and concern for the customer
- Anything else relevant to sales performance for these individuals
Other Responsibilities
- Training branch managers to manage the sales process and their sales people
- Company sales training for sales, management, customer service and technicians
- Contributing to the continuous improvement of Timberwise Sales Strategy & process including by assisting in the delivery of improvements and changes
- Mapping and documenting Timberwise consultative sales process including objections and customer resolutions
- Training and coaching "rookie" and new starter sales staff in the "Timberwise way"
- Analyse and advise on Timberwise sales pipeline management, product offering, marketing
- Undertake customer insights interviews and analysis to assist with strengthening Timberwise sales process and offering
Must Display
- Track record for improving underperforming sales individuals
- The ability to inspire and motivate individuals
- The ability to rapidly build rapport and trust
- The ability to influence and drive permanent change in behaviours
- The ability to hold individuals accountable
- Track record in a sales training and coaching role
- Adaptability and a willingness to work with technical staff with varying characteristics, strengths & weaknesses
- An impressive personal track record for sales delivery
- An impressive personal track record for Business Development and business relationship management
- Sales management experience
Useful to Have
- Construction industry experience
Benefits
- Family Company
- Company Pension (Royal London)
- Death in Service Benefit (B&CE)
- Health Care Cash Plan (Healthshield)
- Wellbeing Programme
- Support and Training (winner of the PCA Training and Staff Development Award 2025)
- 23 days holiday per year, plus Bank Holidays
- Christmas Shut down
- Great Team Spirit
If you're interested in this fantastic opportunity apply online today!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates