Job Description
•Act as the front face of Maximus managing the customer experience for all visitors and staff attending the AC, working at all times to maintain the highest levels of customer service
•Provide support to customers across a variety of activities e.g. answering general questions about the PIP assessment, assisting with enquiries on expenses claims from customers who have incurred costs to attend the AC
•Ensure the AC is fully prepared for the start of each day, in terms of equipment/supplies and general appearance - ordering supplies/equipment/stationary as required to ensure sufficient stocks are maintained at all times
•Manage the appointment arrivals board ensuring systems keep up to date and in good order
•Provide general support to HPs based or attending the AC
•Act as the key point of contact for the HPs for any IT issues, ensuring they are escalated to the correct team, monitoring the issue through to resolution - escalating to manager if appropriate
•General administration duties; e.g. answering the telephone, copying, documents etc
Qualifications & Experience
Understanding of claimants needs and appropriately responding in a caring manner when required
Excellent communication and interpersonal skills
Excellent planning and organization skills
Proficient in the use of Microsoft office package
Demonstrable influencing skills to support the delivery of an excellent customer experience
Ability to maintain and develop working relationships
Experience of working effectively in a customer facing environment
Resilience and ability to deal with setbacks constructively and work to resolution of issues
Able to demonstrate a clear attention to detail, ensuring that all relevant documentation is collated and correct,
Work cohesively as part of a medical and non medical team of individuals
Willingness to travel as required by the business to cover at alternate ACs for absence
Experience of a similar role within healthcare field is desirable
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
