Customer Service / Sales Order Specialist

Customer Service / Sales Order Specialist
Location: Worsley, Manchester (Hybrid - 2 days office / 3 days home)
Salary: £31,665 per annum
Hours: Full time, 37.5 hours per week
Contract: Permanent

BOC Limited, a Linde company, is currently recruiting for an experienced Customer Service / Sales Order Specialist to join their Customer Service Centre in Worsley. This is an ongoing temporary opportunity that is expected to lead to a permanent position.

This role is an elevated version of the standard customer service position and will suit someone comfortable working with complex processes, conducting in-depth investigations, and operating with a high level of autonomy.

Key Responsibilities

• • Managing complex customer and sales order queries from start to resolution

• • Investigating and resolving issues across multiple systems

• • Working at pace while balancing competing priorities

• • Proactively identifying improvements and challenging existing processes where appropriate

• • Collaborating with internal teams to ensure excellent customer outcomes

Skills & Experience Required

• • Previous experience in a call centre or contact centre environment (strongly preferred)

• • Experience handling complex customer or order-related queries, ideally in a service or contact centre environment.

• • Strong systems capability - particularly SAP, AWS and Salesforce.

• • High resilience and the ability to work at pace while managing competing priorities.

• • Self-motivated, proactive, and comfortable challenging the status quo.

Exceptional candidates without contact centre experience may be considered.

Working Pattern

• • Monday to Friday, shifts between 8:00am - 6:15pm

• • Occasional Saturday morning shift (7:00am - 12:00pm) approximately once every three months

• • Hybrid working: 2 days in the office / 3 days working from home

What's on Offer

• • Salary of £31,665 per annum

• • Hybrid working model

• • Opportunity to step into a higher-level role with real autonomy

• • Strong chance of securing a permanent position with a global organisation

To apply or for more information, please submit your CV for consideration.