Customer Service Executive

Our client is a forward-thinking Scottish telecommunications provider delivering ultrafast full-fibre broadband to rural and underserved communities. With significant recent investment and ambitious growth plans, their mission is clear: to bring city-level connectivity to rural Scotland, ensuring communities can thrive, stay connected and compete in a digital world.

In just a few years, they ve expanded rapidly growing from reaching only 1% of the rural population to now connecting over 50%. This remarkable journey makes it an incredibly exciting time to join a business that is scaling fast and making a genuine impact.

They re not simply providing internet services they re connecting communities, enabling businesses, and transforming everyday lives across the Highlands. As one of the region s most dynamic and purpose-driven digital infrastructure companies, they are committed to delivering fast, reliable broadband to areas that have long been overlooked.

This is more than just a job. It s an opportunity to be part of something meaningful helping to close the digital divide and shape the future of rural Scotland.

We are now looking to recruit Customer Operations Executives, individuals who will become the friendly, knowledgeable voice of the business. You ll support customers throughout their journey, from initial enquiry through to going live with their service, ensuring every interaction is smooth, supportive and positive.

Delivering an exceptional customer experience will be at the heart of everything you do.

Key Responsibilities

• Respond to customer enquiries via phone, email, and web chat understanding their needs and recommending the right solutions
• Guide customers through the onboarding process, including booking installations and setting up accurate accounts
• Manage and maintain your own customer pipeline while achieving service and performance targets
• Provide ongoing support to customers who may need extra help before their service is fully operational
• Work closely with internal teams to ensure a smooth, joined-up customer experience
• Support customer engagement across social media channels where required

What We re Looking For

Essential:

• Experience in a customer service role (call centre, retail, hospitality)
• Strong communication skills with a genuine customer-first mindset
• Ability to handle multiple enquiries while maintaining high service standards
• A collaborative approach and team-oriented attitude

Desirable:

• Experience in utilities, telecommunications, or a similar service-led industry

About You

• Friendly, approachable, and naturally customer-focused
• A confident communicator who enjoys helping people and solving problems
• Organised, proactive, and comfortable working in a fast-paced environment

Salary & Benefits

• Salary: £25,000 £28,000 per annum (depending on experience)
• Benefits: Discretionary Quarterly Bonus, Subsidised Gym Membership, 32 Days Holiday, 5% Enhanced Employer Pension Contribution, cycle to work scheme, 24/7 Employee Assistant Programme
• Working Pattern: 35 hours per week, including some evening shifts (up to 8pm) and some Saturday working.
• Career Development: Real opportunities to grow within a supportive, ambitious, and expanding organisation

Why Join?

This is a company with purpose, momentum, and a strong community focus. You ll be joining a team that genuinely cares about customers, about each other, and about making a lasting impact. Our client continues to expand, so will your opportunities to develop and progress your career.