Job Description
Job Title: Resident Liaison Officer (Contract)
Location: Hemel / Southend / Dartford
Contract Type: Contract / Temporary
Duration: On-going - Temp to Perm
Rate: £19.50
About the Company
Our client is a well-established contractor specialising in social housing refurbishment and maintenance projects. Due to continued growth and a strong pipeline of work, they are seeking an experienced Resident Liaison Officer to join their team on a contract basis.
The Role
As a Resident Liaison Officer, you will act as the key link between residents, site teams, and the client, ensuring clear communication and a positive customer experience throughout the lifecycle of works.
This is a fast-paced, customer-facing role requiring strong interpersonal skills, organisation, and the ability to manage sensitive situations with professionalism and empathy.
Key Responsibilities
Act as the primary point of contact for residents during works
Provide clear and regular updates on project progress, timelines, and any disruptions
Manage resident enquiries and complaints, ensuring prompt and effective resolution
Arrange and attend pre-start meetings, home visits, and follow-up appointments
Coordinate access to properties and schedule works with residents
Maintain accurate records of all communications and interactions
Work closely with site teams and project managers to ensure smooth delivery
Identify and provide additional support to vulnerable residents where required
Essential Requirements
Proven experience as a Resident Liaison Officer within social housing
Full UK driving licence (essential)
Strong communication and customer service skills
Ability to handle challenging situations and resolve complaints effectively
Excellent organisational and administrative abilities
Able to work independently and manage a busy workload
What s on Offer
Competitive contract rate
Opportunity to work with a reputable contractor on long-term social housing projects
Ongoing support from a dedicated recruitment consultant
Potential for contract extension or further opportunities
Please note: only candidates with proven social housing experience and a full UK driving licence will be considered.
