Housing Options Officer

Housing Options Officer Homeless Services
Birmingham / Solihull £26.50 Umbrella Full-Time Hybrid Temp

Are you passionate about preventing homelessness and supporting vulnerable individuals?

We are working with a well-established housing provider seeking an experienced Housing Options Officer to join their Homeless Services team on an interim basis. This is a hybrid role, combining office-based, home working, and community-based support.

Vacancy Brief

• Role: Housing Options Officer
• Contract: Interim (initial short-term assignment)
• Hours: Full time Monday to Friday
• Working Pattern: There is no WFH. it is likely the successful candidate will be out in the district or in the office on average 4 days a week
• Location: Birmingham / Solihull (office, home & community-based working)
• Pay Rate: £26.50 Umbrella
• Compliance: DBS not required
• Travel: Full UK driving licence & access to a vehicle essential

Key Responsibilities

• Provide frontline housing advice to individuals and families at risk of homelessness
• Assess applications in line with the Housing Act 1996 and Homelessness Reduction Act 2017
• Manage a caseload from initial contact through to resolution, including complex cases
• Develop personalised housing plans focused on prevention and relief of homelessness
• Secure suitable accommodation options including temporary and long-term housing
• Conduct home visits, office interviews, and attend multi-agency meetings
• Support vulnerable clients with a range of needs including mental health, domestic abuse, and substance misuse
• Work collaboratively with external partners including local authorities, landlords, and support services
• Maintain accurate case records and ensure compliance with legislation and policy

Skills & Experience Required

• Experience working in Housing Options / Homelessness / Housing Advice
• Strong knowledge of homelessness legislation and statutory duties
• Experience managing complex caseloads in a fast-paced environment
• Ability to support vulnerable clients and handle sensitive situations
• Strong assessment, decision-making, and problem-solving skills
• Excellent communication and organisational skills
• Experience working with multi-agency partners
• IT literate with case management systems

What This Role Offers

This is an excellent opportunity to join a busy and supportive team where you can make a direct impact on preventing homelessness and improving outcomes for vulnerable households.

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