Cargo Customer Service Agent

Freightserve recruitment are looking for a Cargo Customer Service Agent for a Airline GSA based in the Heathrow area.

Daily Duties:-

• Managing cargo reservations and space bookings for airline customers
• Handling customer enquiries via phone and email in a professional manner
• Liaising with airlines, freight forwarders, and internal teams
• Processing bookings accurately within cargo reservation systems
• Monitoring flight allocations and maximising load factors
• Preparing and issuing confirmations, amendments, and cancellations
• Ensuring all activities comply with company procedures and airline requirements

Required Experience:-

• Previous experience in cargo or freight forwarding
• Customer services
• Strong communication and customer service skills
• High level of accuracy and attention to detail
• Confident IT skills and experience using cargo systems
• Ability to work independently and as part of a team

Monday to Friday 9am - 5.30pm

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.