Sales & Commercial Director

Job Title: Sales & Commercial Director

Location: Newbury (Hybrid - with travel to clients and offices)

Salary: Competitive

Job Type: Full Time, Permanent

We're an experienced Managed Service Provider working with SMEs, education, and hospitality organisations, typically supporting businesses with 10-600 employees. We take the time to understand each organisation and deliver end-to-end technology solutions tailored to their needs.

We recognise and develop talent, with a strong focus on retention through clear career opportunities, both lateral and horizontal. Our culture is built on the continuous refinement of skills and knowledge, both collectively and individually. We actively encourage creativity and innovation and firmly believe that our people are what make us great.

About the role:

We're seeking a Sales & Commercial Director to lead our revenue growth as we target 10M+. You'll shape business strategy, drive innovation, and strengthen client relationships in a fast-growing organisation.

Our plan is to appoint an experienced sales leader who can develop and implement effective sales methods for improved account management and client experience. Your leadership will directly impact revenue and service quality.

Key Responsibilities

Revenue Growth & Strategy

• Drive revenue growth and strategy
• Build a reliable sales pipeline
• Develop strategic partnerships

Account Management & Client Growth

• Lead Account Management
• Deliver regular QBRs
• Promote upsell/cross-sell opportunities
• Oversee technical training for new products
• Maintain strong relationships with key clients
• Establish client feedback systems

New Business Development

• Direct new business development and market planning
• Manage new client acquisition efforts
• Implement repeatable sales processes
• Align sales and marketing for better results
• Find new routes to market

Commercial Governance & Profitability

• Manage pricing, commercial models, and margins
• Ensure accurate proposals and service alignment
• Protect against unprofitable engagements
• Standardize contracts and commercial terms

Pre-Sales & Solution Alignment

• Collaborate with Solutions Architect / Pre-Sales teams
• Maintain structured deal review and approval

Leadership & Team Development

• Lead and mentor Account Managers, Rev Ops, and Sales Admin
• Build an accountable, high-performing commercial team
• Introduce new working methods to support change
• Strategically improve procedures, standards, and policies
• Oversee technical training for new products
• Monitor CRM usage
• Foster a culture reflecting company values: Secure Own Improve Enable

Vendor and Partner Management

• Manage vendor relationships and strategies
• Promote partner programs
• Handle vendor escalations
• Present innovative products and brands to clients
• Support sales offers with Account Managers
• Join client and vendor meetings with Account Managers and Commercial Manager

Cross-Functional Collaboration

• Ensure smooth transition from sales to delivery
• Provide ongoing feedback between clients, sales, and operations

Key Performance Indicators (KPIs):

• Revenue growth (new and existing clients)
• Gross margin and deal profitability
• Pipeline value and conversion rates
• Client retention and account growth
• Proposal accuracy and delivery success rate
• Sales cycle efficiency

About you:

Essential

• Proven experience in a senior sales or commercial leadership role within an MSP or IT services business
• Strong understanding of Managed IT Services, Microsoft 365 and cloud solutions, Cybersecurity services
• Demonstrated ability to build and lead high-performing sales team, deliver revenue growth in a service-based environment
• Manage complex, multi-stakeholder sales cycles
• Strong commercial acumen with a focus on margin and profitability

Desirable

• Experience working with hospitality or high-end service sectors
• Familiarity with ITSM / PSA tools (e.g. Autotask) and sales processes
• Experience in scaling a business from 5M- 10M+

Personal Attributes

• Commercially astute and results-driven
• Strategic thinker with strong execution capability
• Confident, credible, and client-facing at senior level
• Highly organised with attention to detail
• Collaborative leader who can bridge sales and operations effectively
• Passionate about delivering exceptional client experience

Why join us:

• Be part of a growing, ambitious MSP with a strong reputation in the hospitality sector
• Play a key role in shaping the next phase of growth
• Work within a leadership team committed to delivering premium, "5-star" IT services
• Opportunity to build and scale a high-performing commercial function

Please Note

Diversity and Inclusion:

• We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.

Other:

• In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: Head of Business Development, Account Director, Head of Partnership Sales, Head of Sales may also be considered for this role.