Head of Technology and Business Systems

SignHealth is a passionate and unique deaf-led charity, committed to creating a future where there are no barriers to good health and wellbeing for deaf people.

Our work is varied and aims to promote easier access to healthcare and information. We partner with the NHS and other services and take on projects, carry out research, and raise awareness. We also deliver our own services to reach deaf people in our shared language (BSL) in their moment of need, through domestic abuse support, therapy, advocacy and residential services.

The newly created role of Head of Technology and Business Systems will support the Executive with the development and delivery of technology and data strategies. Having grown rapidly as an organisation over the past few years, your contribution will be vital in implementing and strengthening SignHealth's technology and data management processes.

SignHealth operates over 20 business systems spanning social care, therapies, fundraising, HR and finance, alongside a Microsoft 365 environment and outsourced IT support. The organisation is midway through a significant Transformation Programme and this role will provide the technical leadership needed to ensure these initiatives succeed.

As part of this role, you will:

• Lead the strategic development of SignHealth's technology estate, managing vendor relationships, system procurement and licence optimisation across the full portfolio of business systems

• Build SignHealth's data and analytics capability, developing Power BI dashboards, automations and integrations to drive better performance reporting and decision-making

• Provide hands-on technical leadership for Transformation Programme projects, including CRM implementations, a finance system replacement and data management improvements

• Lead the responsible adoption of AI across the organisation, from policy development to staff training and tool selection

• Oversee cyber security, working towards Cyber Essentials Plus certification and ensuring compliance with GDPR, the NHS Data Security Toolkit and other frameworks

• Champion a data-informed culture, building confidence and capability across the organisation in how tools and data are used to drive real impact

This is an exciting new role - responsible for evolving SignHealth's technological environment, strengthening how we use data, and driving forward innovation to shape a future aligned with SignHealth's vision.

If you have questions about the role and would find it helpful to have an informal conversation, please contact Thandi Mtetwa at to arrange a conversation.

To make an application please email the following to :

• Your CV (no more than 3 sides)
• A written answer to the following question:
  • How does your experience match the essential criteria in the job description?

We work with BSL interpreters throughout the process but if you have any other access needs, please do let us know.

We positively encourage applications from deaf people, disabled people, people of colour and people from the LGBT+ community. We will support all applicants along the journey of our recruitment process.

Offers of work are subject to: Enhanced DBS checks, Right to Work checks, satisfactory references and Medical Health clearance.

Link to BSL video and website: