Customer Service Executive

A new career opportunity has arisen for a Full Time, Customer Service Advisor to join our client's Biggleswade office and be part of their on-line operations team, to help assist in the day to day running of their customer services department.

This is a fantastic opportunity to join an exciting division of a large well-established business, with impressive offices and premises!

Working within the electrical wholesales industry, this business is looking for individuals to join their team of up to 20 employees. This position will be dealing with a high-volume of in-bound calls on a daily basis.

Customer Service Advisor
Working Hours: Monday to Friday 8:00am - 5:30pm
Annual Leave: Starting at 20 days plus Bank Holidays, rising with length of service to a max 25 days over a 5 year period.
Free Parking available
Impressive client premises and facilities
Full time office based
Salary: £12.95 per hour - salary progression route

Responsibilities will include:

• Inbound & outbound calls to customers and Internal Branches.
• Processing customer's website placed product orders
• Processing internal Branch placed product orders
• Communicating with customers via on-line chat & e-mail communications
• Tracking orders and liaising with all courier networks, dealing with returns
• Problem solving as and when required
• Assisting customers when using business website, placing orders etc. offering support
• General office / customer service duties and administrative tasks

Skills, Knowledge, Qualification & Experience:

• Computer literate
• Previous experience in an office-based Customer Services environment is essential.
• Customer telephone & email experience would be preferred. Good communication skills.
• Strong work ethic and able to use own initiative.
• Enjoy working with people and be able to work as part of a busy customer service team.

Full training will be provided internally on our client's own in-house computer systems

Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude.

Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted.
SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.