Customer Service Agent

Customer Service Agent - Glengormley - Full time or Part time hours available

Established in 1970, Montgomery Transport Group is one of Europe's leading suppliers of logistical services. The company is a privately-owned business, part of the Ballyvesey Holdings Group that has grown significantly in recent years, now providing a diverse range of Logistics Services throughout the United Kingdom and Ireland.

We are looking for a passionate Agent who will partner with and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with a portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Description:

We are looking to recruit a Transport based Customer Service Representative to join our team. The successful candidate will liaise directly between our Customers and our Traffic and Sales departments to ensure that enquiries and bookings are managed efficiently and effectively.

While this role is predominately Customer Service, we are located in an open plan office and work closely with our various traffic teams. The successful candidate must be resilient and be able to cope well under pressure.

Your Responsibilities of a Customer Service Agent:

• Respond promptly to Customers enquiries
• Customer Booking and Processing
• Problem Resolution
• Traffic Updates & Tracking
• Managing Customers Accounts / Key Accounts
• Liaison with Traffic & Sales teams
• Ensuring that Customers expectations and continuously met and exceeded

The ideal Customer Service Agent:

• Experience within a Customer Serving Environment is essential
• Experience within a Transport Sector is advantageous but not essential
• Must enjoy working in a fast paced, busy environment
• Must be able to cope well under pressure
• Must have a pleasant, professional, assertive, can-do attitude, placing customers as top priority
• Must enjoy working as part of a team
• Educated to GCSE (including English) or equivalent is essential
• Excellent computer skills are essential including a solid knowledge of MS Excel & Outlook

Hours:

• Hours dependent on shift, full time or part time hours dependent on what suits the individual.
• Monday to Friday
• Occasional Saturday cover as overtime
• £13.22 p/h

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