Customer Experience Assistant (Receptionist)

At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors.

Our centres are more than just buildings they re buzzing communities of entrepreneurs, creators, and changemakers. We re excited to announce a vacancy for a Customer Experience Assistant to join our brand-new state-of-the-art innovation hub in Workington. Opening in Spring 2026, the Workington Innovation Centre will be a purpose-built hub for digital technology and advanced manufacturing businesses. It will offer flexible, high-quality workspace, meeting and event facilities, and tailored business support. With sustainability at its core and a prime town centre location, the Centre will help drive innovation, attract talent, and grow the west Cumbrian economy.

This is a part-time role, working 22.5 hours per week.

What You ll Be Doing Customer Experience Assistant (Receptionist)

As the first and last point of contact for our customers and guests, you ll:

• Welcome visitors with warmth and professionalism, creating a positive first impression.
• Manage reception duties, including calls, emails, post, and meeting room bookings.
• Support events, social media updates, and community engagement activities.
• Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
• Assist with a variety of customer needs, from booking couriers to recommending local spots.
• Provide backup support to the Centre Director and Assistant Centre Manager.

Want the full picture? Please see the attached job description for more details on what the role involves.

What You ll Bring

We re looking for someone who s hands-on, people-focused, and proactive. You ll bring:

• A confident, approachable personality and a natural flair for customer service.
• Strong IT skills and the ability to pick up new systems quickly.
• A proactive, can-do attitude and a keen eye for detail.
• Flexibility and a team spirit - ready to pitch in wherever needed.

Why You ll Love Working Here

We offer more than just a job - we offer a place where you can grow, contribute, and be part of something meaningful. Here s what you can expect:

Salary: Salary of £15,736.50 per annum

Time off: 25 days holiday + bank holidays, pro rata.

Flexible benefits: Options to swap salary for extra benefits, including additional holiday.

Wellbeing: Wellbeing days, Employee Assistance Programme, and health resources.

Perks: Discounts on high street brands, cycle to work scheme, and more.

Development: Full induction, buddy system, and ongoing learning opportunities.

Culture: A supportive, inclusive team that values your voice and ideas.

Purpose: A chance to make a real difference in the lives of entrepreneurs and growing businesses.

Ready to Apply?

If this sounds like your kind of role, we d love to hear from you. 'Click Apply to join us as our new Customer Experience Assistant.

Got questions? Reach out - we re happy to chat.

We re Committed to Inclusion

We re building a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences, and identities. If you re excited about this role but don t meet every requirement, we still encourage you to apply - you might be just the person we re looking for.

We reserve the right to close the vacancy once we ve received sufficient applications, so apply early to avoid disappointment.