ECHO Personnel is recruiting a Customer Sales Support Coordinator for one of our clients based in Corby. Our client is a fast-growing company operating in the garment decoration and print manufacturing sector, producing high-quality ready-to-press designs used by clothing brands and print shops across the EMEA region.
This is a fantastic entry-level opportunity into a commercial career, offering progression into account management and sales development. You'll start by providing excellent customer service and gradually build responsibility in supporting key accounts, sales activity, and CRM management as you grow within the business.
THIS IS A PERMANENT ROLE !
Key Responsibilities: Customer Service (Core of the Role)
- Be the first point of contact for customer enquiries, orders, and complaints via email and phone
- Manage the general inbox, ensuring all queries and orders are handled promptly and accurately
- Liaise with production and logistics teams to provide customers with accurate order updates
- Resolve customer issues efficiently and professionally, escalating when necessary
Key Account Support
- Support the Sales Director and senior team in managing a portfolio of key customer accounts
- Build understanding of customer history, preferences, and ordering patterns
- Assist with sample requests, follow-ups, and coordination of meetings
- Develop strong day-to-day relationships with key client contacts
Sales Development (Progression Element)
- Maintain accurate records in HubSpot CRM, updating all customer interactions
- Flag re-engagement opportunities and potential churn risks to the Sales Director
- Support follow-up on quotations, samples, and inbound sales enquiries
- Progress into first-contact outreach to pre-qualified prospects as experience grows
Reporting & Administration
- Assist with basic sales reporting and pipeline tracking
- Ensure CRM data is accurate, up to date, and consistently maintained
- Support general administrative tasks linked to sales and customer accounts
Requirements:
- Excellent communication skills - professional, clear, and confident via email and phone
- Strong organisational skills with excellent attention to detail
- Positive, proactive attitude with a willingness to learn and develop commercially
- Comfortable working with systems and data (CRM training provided)
- Able to manage priorities and work independently as well as part of a team
Desirable:
- Previous customer service or administrative experience in a B2B environment
- Exposure to CRM systems or sales support roles
- Interest in manufacturing, print, or garment decoration industries
- Full driving licence preferred
What This Role Could Become:
This is a structured progression role. As you develop your understanding of customers, systems, and commercial processes, there is a clear pathway into a Sales Development Coordinator position, with increased responsibility for accounts, pipeline activity, and direct sales engagement.
Hours:
- 37.5 hours per week
- Monday to Friday
- Standard office-based role in Corby
Pay Rate:
- From £28k to £35k per year
If you are interested, please apply by submitting your CV.