Aftersales Advisor

Role Overview

The Aftersales Advisor is a commercially focused, customer-facing role responsible for driving spares, service, and engineering revenue while coordinating aftersales activity across customers, engineers, and suppliers.

This position sits at the centre of the business and is critical to maintaining high service standards, supporting revenue growth, and strengthening long-term customer relationships. It is a demanding, target-driven role within small, fast-growing family business operating in a competitive B2B capital equipment market.

The successful candidate will be highly organised, commercially minded, confident communicating with customers, and motivated by results, progression, and continuous improvement.

Key Responsibilities

Commercial & Sales Responsibilities

• Achieve monthly targets for:

  • Spare parts sales

  • Engineering labour and service revenue

• Proactively contact customers to:

  • Generate spares and service opportunities

  • Follow up quotations

  • Secure purchase orders

• Actively promote and sell:

  • Service agreements

  • Preventive maintenance and support packages

• Manage service agreement renewals through Call2Field.

• Chase outstanding purchase orders once quotations have been issued.

• Identify opportunities to upsell parts, service, and support solutions.

Aftersales Operations & Coordination

• Process and manage spare parts orders from quotation through to dispatch.

• Source and purchase parts from suppliers and apply agreed commercial mark-ups.

• Coordinate engineer schedules, call-outs, and service activity.

• Liaise between customers, engineers, and suppliers to ensure efficient job execution.

• Maintain accurate job, customer, and contract data within Call2Field and internal systems.

Customer Relationship & Brand Representation

• Act as a professional and friendly point of contact for aftersales customers.

• Visit customer factories when required to support relationships and commercial development.

• Promote the company s services, products, and successes on LinkedIn and other platforms.

• Support the company s presence at trade shows, customer open days, and supplier visits (including opportunities for overseas travel).

Business Improvement

• Contribute ideas to improve:

  • Aftersales processes

  • Customer experience

  • Service efficiency and profitability

• Use data, customer feedback, and operational insight to support continuous improvement.

Candidate Profile

Essential

Strong communication skills with a friendly, professional manner.

Highly organised with the ability to manage multiple priorities.

Commercially aware and motivated by targets and results.

Confident speaking with customers in a B2B environment.

Comfortable working in a fast-paced, demanding small-team environment.

Strong IT literacy and willingness to learn new systems (e.g., Call2Field, CRM, ERP).

Desirable

Driving licence (preferred, not essential).

Interest in engineering, manufacturing, or capital equipment environments.

Previous experience in customer service, sales support, aftersales, or operations (not essential for the right candidate).

Development & Progression

This is an entry-level role designed for someone with ambition. The position offers:

Rapid progression opportunities for high performers.

Exposure to the full commercial and operational workings of a B2B machinery business.

Direct involvement with senior management and decision-making.

Opportunities to attend UK and international trade shows and visit overseas suppliers.

100% reimbursement for approved professional training and upskilling.

Working Environment

Small, close-knit, high-performance team.

High standards, high expectations, and strong accountability.

A commercially driven culture focused on customer support, service quality, and business growth.

An environment suited to individuals who thrive under responsibility, pace, and challenge.

Benefits

Favourable commission based salary

Private health insurance

25 days holidays plus bank holidays

Early finish on Fridays