Field Service Engineer

Location: UK & Europe (Field-Based)
Travel: Frequent travel required (%)
Salary: Competitive + Benefits + Company Vehicle

A leading provider of advanced laboratory automation solutions is seeking a Field Service Engineer to support cutting-edge systems used across biotech, pharma, and research environments. This is a highly technical, customer-facing role focused on installing, maintaining, and troubleshooting complex robotic and automated lab platforms.

You ll play a critical role in ensuring high system uptime, delivering exceptional customer support, and contributing to the success of innovative scientific workflows in areas such as drug discovery and genomics.

• Install, commission, and calibrate automated laboratory and robotic systems at customer sites
• Diagnose, troubleshoot, and repair hardware across a range of advanced automation platforms
• Respond to customer issues, providing effective triage and technical resolution
• Work closely with software/automation specialists to deliver full system support
• Perform system upgrades, relocations, and preventative maintenance activities
• Deliver user training on equipment operation and basic software functionality
• Maintain accurate service documentation, reports, and case records
• Build strong customer relationships through proactive communication and support
• Manage spare parts inventory and ensure readiness for field service activities
• Contribute to continuous improvement through knowledge sharing and documentation

• Mentor and support junior engineers in the field
• Lead complex troubleshooting and escalations
• Deliver technical training sessions and contribute to training development
• Engage in customer review meetings and long-term account support
• Support cross-functional projects and continuous improvement initiatives

• Minimum HNC (or equivalent) in Mechanical, Electrical, or related Engineering discipline
• Proven experience in a field service or customer-facing engineering role
• Background in laboratory automation, robotics, or scientific instrumentation highly desirable
• Strong fault-finding skills across mechanical, electrical, and system-level issues
• Knowledge of communications protocols (e.g. TCP/IP, RS232) advantageous
• Excellent communication skills able to engage both technical and non-technical stakeholders
• Highly organised, self-motivated, and capable of working independently in the field
• Strong customer service mindset with a professional approach

• Exposure to HVAC, cooling systems, or environmental controls
• Familiarity with automation software, firmware, or programming concepts
• Experience supporting complex integrated systems

• Opportunity to work with cutting-edge automation technology in the life sciences sector
• Extensive training and ongoing professional development
• Collaborative and innovative working environment
• Competitive salary, benefits package, and travel support

If you're a technically strong Field Service Engineer looking to work on advanced automation systems in a high-growth sector, apply today to find out more.