Outbound Customer Service Supervisor

Customer Service Supervisor
Location: High Wycombe
Salary: Competitive (DOE)

Are you an experienced Customer Service Team Leader ready for your next step, or a Senior Outbound CustomerService Advisor looking to move into a supervisory role?

I m working with a growing and well-established medical equipment supplier and manufacturer in High Wycombe, who are looking to appoint a Customer Service Supervisor to support the Customer Service Manager and help lead a team of 12.

This is a great opportunity to join a successful business where you can make a real impact, develop your leadership skills, and be part of a high-performing, supportive team.

The Role

As Customer Service Supervisor, you ll be responsible for supporting the day-to-day running of the customer service team, ensuring high performance and an excellent customer experience across both inbound and outbound activity.

You ll play a key role in supporting the team, particularly within the outbound function, while working closely with field sales to ensure a smooth and consistent customer journey.

With a product portfolio of over 35,000 items, you ll also have the opportunity to drive cross-selling and upselling activity, so a commercial mindset is key.

Key Responsibilities

• Support the Customer Service Manager in leading a team of 12
• Coach and mentor team members to achieve targets
• Drive high levels of customer satisfaction across all interactions
• Oversee order processing, queries and account management
• Handle escalated queries and complaints effectively
• Collaborate with sales teams to strengthen customer relationships
• Identify and maximise cross-selling and upselling opportunities
• Contribute to ongoing process improvements

About You

• Experience in a Customer Service Team Leader or Supervisor role (or ready to step up)
• Strong leadership and communication skills
• Experience in a fast-paced, commercial environment
• Comfortable working closely with sales teams
• Proactive, organised and results-driven

Experience within a medical, technical or product-led environment would be advantageous, but not essential.