L&D Consultant (AI and Data) - Human Resources

The L&D Consultant will work directly with the Director of Organisational Capability to design a clear, ambitious and practical enterprise-wide learning strategy focused on AI and data capability uplift.

1-2 days office based in London

This role will create the strategic blueprint for how we:

• Raise foundational AI and data literacy across the entire organisation.
• Build targeted data and AI learning pathways for specific functional areas.
• Develop technical programmes (including apprenticeship levy-funded options) to support specialist upskilling and professional certification.

This work will directly support the creation of a compelling learning strategy that prepares colleagues for the opportunities and challenges of AI, ensures responsible and informed adoption, and aligns with organisational priorities. Operational delivery remains with the internal team; this role is exclusively strategic.

You're accountable for:

Data & AI Learning Strategy

• Developing a coherent, organisation-wide learning strategy that builds confidence, capability and responsible use of data and AI.

• Designing a multi-tiered capability framework foundation>intermediate>advanced) aligned to our organisational roles and future needs.
• Creating learning pathways and recommended interventions for generalist, functional and technical audiences.
• Identifying success measures, KPIs and milestones to track capability uplift.

Foundational Data & AI Literacy (Learning for All)

• Defining and recommending learning solutions that build a baseline understanding of AI, data concepts, responsible/ethical AI and practical workplace applications.
• Building on the earlier work already undertaken in this space, integrating it into a more comprehensive strategic approach.

Targeted Functional Upskilling

• Partnering with operational and enabling functions to understand where AI and data can add the most value.
• Creating tailored learning pathways for functions such as casework, operations, HR, finance, digital/IT, and customer services.
• Recommending appropriate learning approach, (blended learning, simulations, in role learning, vendor-led programmes)

Technical Skills & Certification Programmes

• Developing a strategy for deeper technical development
• Identifying relevant certification routes
• Recommending where apprenticeship levy funding can be used to support structured, accredited learning.

Future Skills & Horizon Scanning

• Conducting external research to understand emerging AI and data trends relevant to our work.
• Providing insight on future skills we will need over the next 3 to 5 years.
• Advising on partnerships with learning providers, universities, vendors and accreditation bodies.

Stakeholder Engagement & Influence

• Working closely with senior leaders to ensure alignment with organisational priorities and digital strategy.
• Providing high-quality strategic advice, positioning the organisation to navigate digital and data-driven change.

Your experience includes:

• Extensive experience in L&D strategy, organisational development, or talent management at a senior/strategic level.
• Significant experience in designing and implementing enterprise-level data, digital or AI capability strategies.
• Strong understanding of AI fundamentals, data literacy, responsible/ethical AI use, and emerging industry trends.
• Demonstrated expertise in building structured learning pathways and capability frameworks.
• Experience working with apprenticeship levy-funded programmes and/or accredited technical learning pathways.
• Proven ability to work at a strategic level and influence senior stakeholders.
• Outstanding communication and storytelling skills, with the ability to simplify complex technical concepts.