Job Description
General Overview
As a subcontract coordinator the successful candidate will join a close knit, well organised team who undertake the daily management of ECG's extensive range of specialist subcontractors.
The role will require the individual to engage with a wide range of specialist subcontractors via phone, email to plan and effectively manage subcontractor work activities on client site in accordance with client Service Level Agreements (SLA's) & Key Performance Indicators (KPI's).
Essential Duties & Responsibilities:
- Coordinate and schedule subcontractor maintenance and reactive visits to client sites.
- Manage and update ECG's CAFM system - Corrigo.
- Manage and update a range of client driven CAFM systems, such as eLogbook's, Maistro.
- Respond to client enquires and provide excellent customer services.
- Ensure compliance with client driven SLA's & KPI's.
- Work effectively & efficiently in fast-paced environment.
Preferred Knowledge & Experience:
- Knowledge/use of CAFM systems such as eLogbooks, Maistro, Concerto, etc.
- Previous experience in a similar role - coordination of subcontractor work activities.
- Previous experience/knowledge of the Facilities Management/Building Services Industry.
- Facilities Management Helpdesk Experience.
- Working knowledge of Service Level Agreements and Key Performance Indicators.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.
