Ocean Export Customer Services Coordinator

Ocean Export Customer Services Coordinator

Freight Forwarding Birmingham

£31,000 - £34,000

We're currently working with a well-established, growing Freight Forwarding business based in Birmingham, who are looking to bring in an Ocean Export Coordinator to support their expanding operations team.

This is a customer-facing role, focused on managing export shipments end-to-end while building strong relationships with clients and overseas agents.

If you're motivated by a busy, dynamic environment, enjoy taking on challenges, and are keen to join a business that supports development and forward-thinking, this is a great opportunity.

The role will involve:

• Managing ocean export shipments from booking through to completion
• Coordinating with shipping lines, hauliers, and overseas agents
• Handling documentation and ensuring everything is accurate and up to date
• Providing quotations and supporting on pricing where needed
• Acting as a key point of contact for customers, resolving queries and keeping them updated

What they're looking for:

• Previous experience within freight forwarding
• Some exposure to export operations or a strong understanding of the process
• Good communication skills and a customer-focused approach
• Comfortable working in a fast-paced, team environment
• Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus)

Additional info:

• Office-based role
• Working hours: 8:30-5 (with flexibility after probation)
• 22 days holiday + bank holidays
• Bonus scheme + strong progression opportunities

This is a great opportunity for someone looking to build on their experience and develop further within a supportive, growing business.