Disrepair Case Officer

Disrepair Case Officer

Temporary Contract (3 months)

Job Details

Client: London Borough of Lambeth

Service Area: Housing Services - Repairs and Maintenance

Hours: 35 hours per week

Start Date: 05 May 2026

Duration: 12 weeks

Working Pattern:Monday, Thursday and Friday working from home; Tuesday and Wednesday in the office

Location

Office Base:

6 Brixton Hill

London

SW2 1RW

Pay

PAYE Rate:£166.11 per day

Job Overview

London Borough of Lambeth is seeking 5 Disrepair Case Officers to support the Housing Services team.

This role focuses on minimising the risk, incidence and cost of disrepair by resolving complaints and threats of litigation quickly and effectively, and by administering disrepair cases on behalf of the Council.

The successful candidate will manage disrepair cases, coordinate with surveyors and legal services, monitor costs and liabilities, support complaint responses and help ensure cases are resolved without unnecessary litigation wherever possible.

Important - Please Read Carefully

This role requires direct disrepair case management experience within social housing, local authority housing, repairs or property maintenance services.

You must have experience dealing with disrepair complaints, complex correspondence, contractors or surveyors, and repairs-related casework.

Candidates without relevant housing disrepair experience are unlikely to be considered.

Key Responsibilities

• Minimise the risk, incidence and cost of disrepair to the Council
• Resolve complaints and threats of litigation quickly and effectively
• Administer disrepair litigation cases on behalf of the Council
• Monitor progress of cases, including timescales and costs
• Provide accurate updates on liabilities and make recommendations regarding settlement
• Escalate and report on high-risk cases to the Repairs Team Manager
• Submit information to Legal Services in a timely manner where litigation is involved
• Work with internal and external surveyors to ensure appropriate works are ordered and completed
• Ensure works are delivered to the required standard and within required timescales
• Represent the Council in court proceedings where required
• Advise on Stage 2 and Ombudsman repairs complaints, and other complaints where litigation is threatened
• Keep complainants informed of action proposed, taken and planned
• Support colleagues and provide cover when directed
• Ensure compliance with legislation, council policy and safeguarding requirements

Essential Experience & Skills

• Degree level education or equivalent demonstrable experience
• Clear knowledge of current issues affecting ALMOs, local authorities and social housing
• Good understanding of housing or building legislation and best practice
• Good working knowledge of Microsoft Office and housing management databases
• Experience responding to complex correspondence and drafting reports
• Experience managing contractors or consultants
• Experience dealing with the public, resolving queries and giving advice
• Strong communication and collaborative working skills
• Ability to work flexibly, including evenings and weekends if required

Disclaimer

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I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.