Customs Team Leader

Right Now Group are representing a well-established specialist freight forwarder , who are currently recruiting for a Customs Team Leader to join their operation based in the Kent area. Our client is seeking a proactive and experienced individual to oversee road freight customs activities, ensuring all import and export processes are completed accurately, compliantly, and within agreed timeframes.

Position: Customs Team LeaderLocation: KentHours: Monday - Friday, 09:00 - 17:30Salary:up to £40,000

• Lead and supervise a team of Customs Clerks, ensuring workloads are distributed effectively to meet deadlines and service expectations
• Oversee the completion of import and export declarations, ensuring accuracy and compliance with all regulatory requirements
• Act as the main escalation point for complex or high-risk customs entries and resolve issues efficiently
• Ensure adherence to all HMRC and associated regulatory frameworks, keeping up to date with legislative changes
• Monitor daily operations, reviewing documentation and entries to minimise delays, errors, or financial penalties
• Maintain strong communication with clients, internal departments, and external stakeholders to ensure smooth operations
• Oversee the correct calculation and processing of duties, taxes, and deferment accounts
• Identify risks within customs processes and implement improvements to enhance efficiency and compliance
• Support the training, development, and performance management of team members

• Proven experience in customs processing, including import/export declarations and CDS systems
• Strong understanding of tariff classifications and customs compliance requirements
• Working knowledge of DEFRA
• Previous supervisory or team leadership experience preferred
• Proficiency in CargoWise is desirable however not essential
• Excellent communication skills, both written and verbal
• Ability to problem-solve and make decisions under pressure
• Collaborative approach with the ability to build strong working relationships across teams

Please note: The successful candidate will be required to complete any necessary background checks as applicable.