Housing Allocations Officer (Level 6)

Housing Allocations Officer (Level 6)

Temporary Contract

Job Details

Slough Borough Council

Service Area: Regeneration, Housing and Environment

Hours: 37 hours per week

Start Date: 18 May 2026

Duration: 17 weeks

Working Pattern:Hybrid - 2 days per week in the office

Location

Office Base:

25 Windsor Road

Slough

Berkshire

SL1 2EJ

Pay

PAYE Rate:£19.32 per hour

Job Overview

Slough Borough Council is seeking an experienced Allocations Officer to join the Housing Allocations team.

This role will provide a housing register, needs assessment and allocations service, ensuring the legality and suitability of social housing allocations and helping the council meet statutory requirements, performance indicators and lettings targets.

The successful candidate will manage housing applications, maintain accurate housing register records, verify applicant circumstances, carry out home visits and support the effective delivery of a customer-focused housing allocations service.

Important - Please Read Carefully

This role requires direct housing allocations experience, including knowledge of housing and homelessness legislation, housing register assessments and the application of allocations policy.

You must also be able to carry out home visits and hold a full UK driving licence with access to a car for work.

Candidates without relevant allocations / housing register experience are unlikely to be considered.

Key Responsibilities

• Undertake eligibility assessments for potential tenants accessing the housing register
• Ensure allocations are lawful, suitable and in line with policy
• Deliver a comprehensive, customer-focused housing allocations service
• Maintain accurate records of the voids and lettings process and update the housing register using the integrated housing management system
• Run performance reports and carry out regular data reconciliation
• Manage social housing applications, including complex cases
• Apply law and policy appropriately to reach lawful and defensible decisions
• Liaise with housing needs colleagues on acute cases and with investigation teams where fraud is suspected
• Provide information to new tenants about properties and services available
• Liaise with tenancy management colleagues to support efficient sign-up processes
• Undertake home visits to shortlisted applicants to verify eligibility and circumstances
• Identify service improvements and support development of the allocations service

Essential Experience & Skills

• Experience in a pressurised customer service environment working with vulnerable customers
• Experience maintaining computerised information management systems
• Experience handling confidential and sensitive information appropriately
• Experience giving accurate information clearly in writing and verbally
• Knowledge of current housing, immigration and related legislation, including relevant Housing and Homelessness Acts
• Knowledge of repairs issues affecting required property standards
• Knowledge of relevant health and safety legislation, especially lone working
• Knowledge of data protection legislation relating to customer records
• Ability to carry out home visits to verify housing applications
• Ability to understand and apply complex legislation fairly and accurately
• Strong communication, record keeping and data analysis skills
• Good organisational and time management skills
• Experience using Microsoft Office and databases
• Educated to A Level or equivalent with good numeracy and literacy
• Full UK driving licence with own car available for work

Desirable

• Evidence of continuous professional development
• NVQ Business Administration Level 3, BTEC, relevant housing qualification or equivalent

Disclaimer

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