Operations Manager (NDT/Technical Services)

Vacancy Title: Operations Manager (NDT/Technical Services). Contract Type: Permanent. Location: Deeside. Industry: TECHNICAL & ENGINEERING. Salary: Competitive (DOE). Start Date: 2025-12-17. Ref: J. Contact Name: Hannah Williams. Contact Email: . Vacancy Published: 27 days ago. Hours: 08:00-16:30 or 9-05pm. Type: Full time, Permanent.

Russell Taylor Group are looking for an experienced Operations Manager to oversee day to day operations of a technical services business within the NDT sector. This hands on role focuses on managing operational staff, improving systems and processes, maintaining quality and compliance standards, and supporting business growth. Working closely with senior management, the Technical Manager, and the Quality team, you will ensure efficient service delivery, strong customer relationships, and ongoing compliance with industry accreditations.

• Manage daily operations, including first line management of operational and technical NDT staff.
• Provide operational and technical support across the business as required.
• Ensure high levels of customer service and take ownership of operational issues.
• Develop and improve systems, processes, and capabilities to drive efficiency and value for money.
• Liaise with clients to maintain strong relationships and provide technical confidence.
• Coordinate operational activities and lead continuous improvement initiatives.
• Carry out internal compliance audits and support external technical and quality audits.
• Support the maintenance of ISO 9001, ISO 14001, ISO 45001, and UKAS accreditations.
• Work with the Quality Team to ensure adherence to company quality policies.
• Comply with all Health, Safety, Environmental, and Quality policies.

• Proven experience in an operational management or technical support role - ideally within NDT, but not essential if you have experience managing within a service providing company.
• Strong leadership, communication, and interpersonal skills.
• Good working knowledge of Microsoft Office systems.
• Hands on, proactive, and adaptable approach.

23 days holiday plus bank holidays, death in service insurance, employee benefits platform including access to medicash vouchers & Pension.

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