Service Support Administrator

Service Support AdministratorGrade 3: £26,409 - £28,163 per annum37 hours per weekFixed Term (until )Joint Headquarters, Sherwood Lodge, Arnold, NG5 8PP

Nottinghamshire Fire and Rescue Service (NFRS) have an exciting opportunity for an ambitious individual to join the Strategic Support Team as a Service Support Administrator. The successful candidate will provide a high quality, efficient, timely and customer-focused administrative service to departments and teams across our Service.If you would like to help us keep our communities safe, apply below!

Key Responsibilities

• Manage our Safe and Well process using the Community Fire Risk Management
• Information System (CFRMIS) as well as assist with a range of duties relating to CFRMIS.
• Provide administrative support to the Fire Protection teams.
• Deliver a welcoming front-of-house reception service to NFRS employees, partner agencies and visitors.
• As a first point of contact, ensure that the Service's Core Code of Ethics are followed to support a diverse organisation culture.
• Cover at other NFRS locations where necessary.
• Provide general administration duties such as coordinating meetings, taking calls, raising orders for goods and services and using different computer systems and databases to interrogate and report on data.

Experience/Qualification

• Proficient in Microsoft Office applications and able to use these to your advantage to enable an efficient and effective service.
• Recent experience in providing secretarial or administrative support.
• Strong communication skills, both written and verbal.
• An attention to detail and ability to prioritise workloads to work to deadlines.
• Experience in maintaining diaries and coordinating meetings with both internal and external attendees.
• Knowledge of how to manage and maintain databases, as well as an understanding of data retrieval and input.

Why NFRS?

• Agile Working - We are very proud to offer employees the ability to mix office working from home to provide flexibility to help with your work life balance.
• Flexibility - We are family-friendly and are open to considering different working patterns which help you provide a better service to our community while supporting your home life. We are also open to part-time working.
• Annual Leave - 26 days of annual leave, plus bank holidays and a Christmas concessionary day.
• Health and Wellbeing - As a Service we provide a wide range of Health and Wellbeing support to all our employees which includes a membership to Bupa and a dedicated Occupational Health team who are there to support you. Also, all employees receive free access to a gym.
• Blue Light Card enabling discounts on shopping and eating out
• Development - You will have access to both formal and informal professional development opportunities which will help you advance your career.
• Pension - Access to a public service defined benefit pension scheme.

If you feel you have the skills and experience we are looking for and want to play an integral part in keeping Nottinghamshire communities safe, then we look forward to hearing from you.

How to apply

Simply click "apply" and you will be directed to the NFRS careers website where you can complete your application directly with the organisation. CV's will not be accepted.

Further InformationThe successful post holder will be expected to work Mondays (7.4 hours) but there is flexibility on what days the remaining hours are worked. We are proud to be an equal opportunities' and 'Disability Confident' employer, and we are committed to increasing the diversity of our workforce. We welcome applications from all parts of our communities and particularly those who are currently under-represented in our workforce. We are also proud of being recognised as a 'Gold' employer for our Armed Forces Covenant commitments. NFRS is committed to the safeguarding and protection of children, young people and adults at risk of abuse and or neglect and operates a safer recruitment process.The successful candidate will be subject to a Standard Disclosure and Barring Service check and a Police Vetting check. Applicants must have had 3 years continuous residency in the UK to be eligible for a Police Vetting check.

Closing date: 6th May 2026Interview date: 18th May 202