Customer Service Administrator

Customer Service Administrator
Ripon
£28,185 per annum

Full-time, Monday to Friday, 8am - 5pm (1 hour lunch)

Benefits: company pension, free on-site parking, 20 days holiday + bank holidays (rising to 25), company events

We are currently recruiting for a Customer Service Administrator to join a busy and fast-paced environment based in Ripon. This is a fully office-based role supporting both customers and internal teams to ensure the smooth running of day-to-day operations.

This is a fantastic opportunity for someone looking to gain experience within an office-based environment, or for someone with previous experience who is looking to join a supportive team where staff are valued and appreciated.

Responsibilities:

• Answering incoming calls and dealing with customer enquiries
• Advising customers and resolving queries in a professional and timely manner
• Inputting customer orders accurately onto internal systems
• Handling stock-related queries, including checking batch numbers and taking photos where required
• Investigating, reconciling, and resolving stock discrepancies in a timely manner
• Booking deliveries and collections with hauliers
• Preparing picking lists for the warehouse team
• Liaising with drivers regarding collections and deliveries
• Supporting general administrative duties as required

Requirements:

• Strong IT skills, including confidence using internal systems and Microsoft Office
• Excellent communication skills with a professional telephone manner
• Ability to work in a fast-paced, busy office environment
• High level of organisation and attention to detail
• Happy to be fully office-based

This role is available for an immediate start. If this opportunity is of interest, please send your CV ASAP. If you have any questions, please contact Beth at Unity Resourcing for more information.