Service Improvement & Assurance Officer

Location: S70
Contract: 12 Weeks (Temporary)
Hours: Full-Time
Rate: Competitive (DOE)

We are currently recruiting for a Service Improvement & Assurance Officer to support a busy corporate assurance function on a 12-week temporary contract.

This role will work closely with the Head of Corporate Assurance (Internal Audit), supporting the delivery of key service improvement initiatives aligned with the Global Internal Audit Standards.

The Role

You will play a key role in driving service improvement activity through research, consultation, and the development of frameworks, templates, and documentation. This is an excellent opportunity for someone with strong analytical and governance experience to contribute to meaningful organisational improvements.

Key Responsibilities

• Support the development and implementation of service improvement initiatives
• Conduct research and consultation to inform best practice approaches
• Develop and draft templates, frameworks, and supporting documentation
• Assist with assurance processes, including audit and governance activities
• Collate, analyse, and present data to support reporting and decision-making
• Support preparation for inspections and regulatory reviews
• Engage with internal and external stakeholders to gather information and insights
• Contribute to continuous improvement of systems, processes, and policies

About You

• Experience in service improvement, assurance, audit, or governance environments
• Strong research, analytical, and problem-solving skills
• Ability to manage multiple priorities and meet tight deadlines
• Confident communicator with experience engaging a range of stakeholders
• High attention to detail, particularly when working with data and documentation
• Good working knowledge of Microsoft Office

Desirable

• Experience working within a public sector or regulated environment
• Understanding of internal audit or assurance frameworks
• Knowledge of project management or continuous improvement methodologies