Senior Account Manager

Smarter, Faster Care. Join the Digital Health Revolution.

At Open Medical, we have one driving mission: Smarter, Faster Care. We are the experts behind Pathpoint, the award-winning platform synchronising clinical workflows and transforming patient outcomes globally.

We're hiring a Senior Account Manager who thrives on challenges and is committed to making a measurable difference. This is a high-visibility role where you take personal responsibility for client satisfaction, protecting our recurring revenue while unlocking new opportunities for expansion, across the United Kingdom.

Our team is full-time in-office, as this is how we feel we collaborate, problem-solve and develop ourselves the best. The successful candidate for this role will be expected to be on UK client sites on average 2 - 3 times per week.

We've worked hard to build a culture of excellence and we take great care in selecting the individuals who will carry it forward. To succeed here, you must be:

• A True Team Player: You thrive in a diverse, collaborative environment and win as a team.
• Mission-Driven: You genuinely care about the healthcare space and the impact of digital transformation.
• A Standard-Bearer: You take immense pride in doing your very best work and hold yourself, and others to an exceptional standard.
• Commercial & Responsible: You understand that you are the face of the company; you take personal responsibility for client satisfaction and maintaining our ARR through strategic retention and growth.

We believe in a two-way street. By joining us, you will:

• Shape the Strategy: You won't just follow a script; you'll have the opportunity to lead and refine the operational processes for the entire customer life-cycle.
• Gain High-Level Exposure: Work directly with the Head of Revenue and Chief Commercial Officer, acting as a strategic adviser to our leadership team on all things account management, providing the frontline intelligence that shapes our growth plans and future roadmap
• Master the HealthTech Landscape: Deepen your expertise in NHS procurement and digital delivery, positioning yourself at the forefront of a booming industry.
• Enjoy the autonomy to lead while receiving the structured support and investment you need to reach your full potential

• Strategic Growth: Own the full customer life-cycle, preventing churn, leading renewals and identifying smart opportunities for up-sells and cross-sells.
• Client Ambassadorship: Spend 2-3 days a week on-site with NHS stakeholders, ensuring they are extracting maximum value from our solutions.
• Operational Excellence: Maintain an airtight HubSpot pipeline and provide accurate forecasting for renewals and expansion to the executive team.
• Feedback Loop: Act as the bridge between the front line and our Product teams to keep our innovation "smarter and faster."

• Enterprise SaaS Expertise: Proven success in proactive account management and revenue growth.
• Healthcare Knowledge: Essential experience in the digital health sector and a solid grasp of NHS procurement.
• Relationship Mastery: The ability to navigate complex stakeholder landscapes and act as a trusted adviser.

• 33 days holiday per annum (including public holidays), increasing with tenure.
• Private Health Insurance provided by Vitality, with a vast array of perks and discounts, included discounted gym membership.
• Cycle to work and salary sacrifice pension scheme
• Access to CPD budget
• Paid sickness and compassionate leave, alongside enhanced parental leave.
• Car allowance/mileage options and a competitive commission structure
• Salary range £45 - 57k , depending on experience

• Submit your CV and answer the application questions
• The Intro: A 5 minute logistics and introductory call with the People team
• The Values Fit: A short video call to discuss your motivations for joining and your alignment with our company values.
• The Deep Dive: A 20-minute video interview with the Hiring Manager.
• The Finale: An in-person interview at our offices in Ealing featuring a presentation task.

Ready to deliver smarter, faster care? Apply today.