Job Description
Pear Recruitment Operations Manager
Location - Cheshunt
Salary - £45,000 OTE £55,000 - £80,000
Hours - Mon - Fri 8:45am - 6:00am
Full licence and own Car required
As our client expands, they are looking for a vibrant person to join their team as Operations Manager. This is a full-time role, working Monday to Friday 08.45 -18:00 based in their Cheshunt branch. This is a great opportunity for someone with all round Property experience looking to become an integral part of this great team.
The Operations Manager is responsible for optimising the day-to-day running of the estate agency business, ensuring systems, processes, compliance, and performance tracking are operating effectively. The role supports department leaders by improving efficiency, visibility, and consistency across the business, without direct line management of Lettings or Sales Managers but assisting the directors with duties to include this. Organisation is the key to success in this role!
Duties & Responsibilities:
Operational Oversight
Oversee daily operational workflows across the different departments in the business.
Ensure consistency in processes, systems usage, and service delivery
Identify inefficiencies and implement improved ways of working
Act as the central point for operational coordination across departments
Performance & Reporting
Track and report on KPIs (revenue, pipeline, conversions, voids, arrears)
Build and maintain dashboards and performance reports
Provide insight and recommendations to senior leadership
Highlight risks and opportunities based on data trends
Process & Systems Management
Ensure accurate data input and system compliance across teams
Implement automation and streamline workflows
Manage relationships with Protech providers and system suppliers
Compliance & Risk
Ensure the business adheres to UK lettings and sales regulations
Oversee internal audits and file checks
Maintain up-to-date knowledge of legislation (Right to Rent, AML, deposit protection, GDPR)
Support resolution of escalated compliance issues
Customer Journey & Experience
Map and improve the end-to-end customer journey (landlord, tenant, buyer, vendor)
Identify service gaps and implement improvements
Monitor complaints, reviews, and feedback trends
Ensure smooth inter-department handovers
Financial & Commercial Support
Support budgeting and forecasting processes
Analyse profitability across departments and services
Identify opportunities to increase revenue (fees, ancillary services)
Monitor cost efficiencies and operational spend
Key KPIs
Accuracy and timeliness of reporting
Pipeline visibility and conversion improvement
Reduction in void periods and arrears
Compliance audit results
Process efficiency improvements
Customer satisfaction / complaint reduction
Skills & Experience Required
Strong background in estate agency (lettings, property management, or sales)
Proven operational/process improvement experience
Strong analytical and reporting skills
Deep understanding of UK property legislation
Experience with property CRM systems
Highly organised with strong attention to detail
If you are interested in this Operations Manager position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis.
Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information
Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.
Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.
