Corporate Travel Office Manager

Corporate Travel Office Manager Location HampshireOffice based We are seeking an experienced Corporate Travel Office Manager to take full ownership of a corporate travel operation. This is a hands-on leadership role responsible for team management, service delivery, operational performance and client satisfaction. The position sits between senior leadership and frontline consultants, with full accountability for the day-to-day running and performance of the department.Key Responsibilities

• Manage and lead a team of Corporate Travel Consultants
• Oversee daily operations, ensuring efficiency, accuracy and service delivery
• Monitor and drive performance, productivity and service levels
• Act as escalation point for operational issues and client concerns
• Support and oversee onboarding of new corporate clients
• Ensure client requirements and travel policies are implemented effectively
• Maintain high levels of client satisfaction and service quality
• Identify and implement operational improvements
• Work closely with internal stakeholders across sales, account management and IT
• Contribute to departmental profitability and commercial performance

Candidate ProfileEssential Experience

• Strong background in corporate travel
• Previous team leadership or management experience
• Solid understanding of GDS systems and corporate booking processes
• Experience managing client relationships and service delivery

Key Skills

• Operationally strong and highly organised
• Able to manage multiple priorities in a fast-paced environment
• Confident handling escalations and complex situations
• Commercially aware with a focus on performance and efficiency
• Strong communication and leadership skills

Personal Attributes

• Hands-on, proactive and solutions-focused
• High level of accountability and ownership
• Resilient and calm under pressure

If you wish to know more please email