Teacher Support & Pastoral Lead

Play a central role in supporting teachers and safeguarding students at a growing, high-quality music school.

This is a practical, hands-on role combining pastoral judgement with detailed operational work. You ll handle sensitive situations with care and clarity, while maintaining the systems and processes that underpin consistent, high-quality practice.

Greenwich Music School delivers lessons to hundreds of students each week across our venues, partner schools, and online. As we grow, we are looking for a Teacher Support & Pastoral Lead to take ownership of day-to-day safeguarding, behaviour, and teacher support work - alongside the policies, records, and processes that support it.

You will be the first point of contact for many teacher and safeguarding-related issues, handling routine and moderately complex situations independently. You ll be expected to make decisions using judgement and policy, rather than relying on escalation in most day-to-day cases, while recognising when to involve the Principal.

Alongside casework, a significant part of the role is maintaining and improving the systems behind it - including safeguarding records, compliance processes, onboarding, and documentation.

This role sits at the centre of how we support both students and teachers. It requires calm judgement, strong communication, and the ability to balance sensitivity with clarity, structure, and consistency.

What the role involves

• Acting as Deputy Designated Safeguarding Lead, supporting the Principal (DSL)
• Managing safeguarding concerns day-to-day, including recording, follow-up, and appropriate escalation
• Acting as first point of contact for teacher concerns, including behaviour and pastoral issues
• Supporting teachers to handle challenging situations with students and families, including setting clear expectations and boundaries where needed
• Maintaining and improving safeguarding systems, including the Single Central Record, DBS and ID checks, and training records
• Taking ownership of key policies (safeguarding, behaviour, inclusion, online safety), ensuring they are practical, up to date, and consistently applied
• Managing teacher onboarding processes, including compliance checks and induction
• Co-ordinating training sessions and teacher events (logistics, communication, records)
• Maintaining the teacher handbook and communicating updates clearly
• Working alongside the SEND lead and Principal to support teachers working with students with additional needs
• Identifying and implementing improvements to processes, policies, and day-to-day practice

What success looks like

• Safeguarding concerns are handled consistently, with clear records and appropriate follow-up
• Compliance systems (SCR, DBS, training) are accurate and reliably maintained
• Teachers feel supported and clear on expectations
• Policies are up to date and reflected in day-to-day practice
• Onboarding and training processes run smoothly
• Day-to-day matters are handled confidently, with escalation where appropriate

About you

You are comfortable handling sensitive situations and making sound judgements without needing detailed instruction. You can communicate clearly and calmly, including when conversations are difficult or require you to hold boundaries.

You are organised and thorough, with strong attention to detail, and you follow things through to completion. You are equally comfortable maintaining detailed records and improving the systems behind them.

You are motivated by clarity and consistency - and by helping others work effectively within a well-run structure.

You will likely bring:

• Experience handling behaviour, safeguarding, or pastoral issues in a professional setting
• Confidence making independent, policy-informed decisions
• Strong written and verbal communication skills
• High attention to detail and strong organisational skills
• An understanding of safeguarding principles and professional boundaries
• The ability to work independently in a remote-first environment

Experience in education, SEND support, or safeguarding compliance is helpful but not essential.

Additional details

• Hybrid working, with regular in-person time in Greenwich (typically weekly, especially during onboarding)
• Reports to the Principal, and works closely with the Operations Manager