Customer Service Coordinator

Job Title: Customer Service Coordinator Location: Leeds (LS3) onsite

About the Company Our client is a long-established international manufacturer in the chemical sector, supplying products used across a wide range of industries. Their Leeds site is a key part of the operation, known for its team-focused culture, high quality standards, and strong relationships with customers

across the UK and globally.
The Role This is a varied, fast-paced role where you'll be the main point of contact for customers. You'll manage orders from start to finish, keep customers updated, and work closely with internal teams to make sure everything runs smoothly.

What You'll Be Doing

• Handling customer enquiries and processing orders accurately
• Keeping customer records up to date
• Working with internal teams to make sure orders are delivered on time
• Dealing with queries, complaints, returns, and recalls
• Supporting with credit control, including chasing overdue payments
• Producing reports for the sales team and raising purchase orders
• Helping with general admin, calls, and occasional reception cover

What We're Looking For

• Experience in a customer service or similar role
• Strong communication skills and a friendly, professional manner
• Good organisation and attention to detail
• Comfortable using IT systems and Microsoft Office
• Someone proactive who enjoys solving problems and helping customers

What's on Offer

• £30,000-£32,000 depending on experience
• A stable business with an international reach
• Supportive team and a role with plenty of variety
• Monday - Friday 8am - 4pm ( 37.5 hrs per week)

Interested? Get in touch to find out more.