Head of Operations

ABOUT THE ROLE

We re looking for a collaborative Head of Operations to help translate and operationalize organizational strategy. You ll manage internal infrastructure with oversight of administrative and operational functions; risk management, employment practices, fundraising processes, information systems, compliance and policy. You will be working with a team of 3 on the Internal Affairs and in close collaboration with the five co-Executive Directors and the Finance Director.

We are looking for a strategic thinker and problem solver with a bias for action who has a passion for building equitable systems that support a close knit team, collaborative mindset for building trust across the organization and an appetite for developing mechanisms for effective horizontal learning.

Knowledge of Doc Society s mission and work and enthusiasm for public purpose and independent storytelling is embedded in the role.

You should be within regular commuting distance to central London, where we have an office.

MAIN DUTIES AND RESPONSIBILITIES

• Maintaining operational effectiveness: Support standardisation of appropriate processes across the organisation while maintaining its agile profile; present the executive directors with detailed company operations analysis and solutions where appropriate;

• CRM: Manage the implementation and ongoing effectiveness of the new CRM system

• Manage risk factors across the organisation: evaluate risk factors when making critical business decisions; maintain the organisation s risk register; increase the adoption of secure working practices, including cybersecurity, data retention policies and implementation across the team

• Managing the legal functions of the organisation: including HR and employment policies in the US & UK and working with the Internal Affairs team and legal support to manage the administration of all contracts and fiscal sponsorships with grantees

• Internal communications: Focusing on lateral learning and communications across the team in a hybrid environment;

• People management: lead the Internal Affairs team to support the organisation s understanding and implementation of internal policies; help colleagues to develop and grow their skillsets (3 direct reports)

• Compliance: Ensure compliance and oversee Board governance across multiple non-profit entities

• Processes: Map, document, and continuously improve core processes
  
  

KNOWLEDGE, SKILLS, EXPERIENCE

Essential

• Experience of operations management at a senior level

• Financial acumen and familiarity with budgets

• Strong written and verbal communication skills, collaborative approach with a tactful and diplomatic attitude

• Hands on approach

• Adaptable, flexible and open to learning

• IT literate - familiarity with G Suite & Dropbox and the principles of CRM systems

• Experience of risk management

• Knowledge of Doc Society s mission and work and enthusiasm for public purpose and independent storytelling

Preferred

• Experience of working internationally especially in the US

• Experience of HR management

• Sound knowledge of data retention legislation in US & UK

TERMS

• Office working in central London 3 days a week

• United Kingdom work authorisation required

• Holiday: 28 days including bank holidays

• Employer pension contribution after 3 months
  
  

Salary £70K depending on experience