Customer Interaction Specialist - Internal Communications

With so much going on, it's a great time to join our Customer Interaction team.As a Customer Interaction Specialist, you will be highly organised and able to think on your feet.You'll be confident in providing knowledge and insights to support decision making, and will be a great multitasker; remaining calm under pressure and delivering work on time, in budget, and to a high standard. You'll manage the accurate flow of information in and out of the department in an efficient and discreet way.Importantly, you'll be a strong communicator who can nurture great relationships and act as the 'go to' person for Customer Interaction teams and the wider Business.

This is a fast-paced role with a variety of responsibilities. The Communications team provide communications for all 50,000 colleagues around the GB and IE business through a variety of channels.

Successful candidates will be one of five Specialists within the Internal Communications Team.

If you're always striving to improve and want to join a really important part of the business, apply to join today!

Your New Role

• Maintaining strong relationships with Key Stakeholders of all levels across the business
• Maintaining strong relationships with our agencies to ensure timely delivery and accuracy of materials produced
• Creation of project briefs and communications
• Organisation of events and video shoots
• Monitoring and controlling adherence to all deadlines
• Continuous improvement within role, simplifying processes and operations to maximise efficiencies
• Supporting the delivery of the departmental strategy
• Creation of written content and internal videos, from script writing, to filming and managing creative agencies

About You

• Highly organised with excellent attention to detail
• Able to investigate, analyse and challenge appropriately
• Able to manage a varied workload, conflicting deadlines and multiple projects simultaneously
• Ability to work individually and as part of a wider team
• Positive can-do attitude
• Ability to work in a fast-paced environment
• Proactive and able to use initiative
• Previous experience working in a communications department
• Excellent verbal/written communication
• Organised with excellent attention to detail
• Confident communicator
• Able to investigate, analyse and challenge appropriately
• Able to manage a varied workload, conflicting deadlines and multiple projects simultaneously
• Ability to work individually and as part of a wider team
• Basic Microsoft Word, Excel and PowerPoint skills
• Experience within Filming, Copy writing, Event management, Web design and Script writing
• Video pre-production planning including storyboards, scripts and shot lists
• Technical expertise in camera operation, lighting, audio and digital story telling abilities
• Proficient in Microsoft Word, Excel and PowerPoint
• Proficient in Design Software
• Skilled in project management
• Experience with filming, camera equipment and editing short business videos
• Working with creative agencies to produce high quality videos

What You'll get in Return

• Salary from £37,545 rising to £43,840
• Monday to Friday, 8:00am to 4:00pm, with the opportunity of 2 days a week remote working (Moving to 1 day remote working from January 2027)
• 5 weeks' annual leave plus Bank Holidays
• In office flexi-time
• Full training provided
• Pension scheme
• Private employee medical insurance after 4 years
• Company sick pay scheme
• Company maternity and adoption leave and paternity pay after 1 year of service
• Long service rewards
• Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs.
• Access to a free,24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)

You'll need to live within 90 minutes of your main working location

Please be aware that this role does not fulfil the requirements for visa sponsorship

Aldi is an equal opportunities employer. We're committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.

If you're looking for a career that gives you more, apply today!