Service Advisor Motor Trade Job

We are looking for an experienced Service Advisor who will be based at our Swindon site.

Working in a busy department, you will be the main point of contact for our service customers ensuring that customers are called in advance of their visit to confirm attendance. On arrival you will take them through all the necessary paperwork, ensuring that all the technical terms are explained clearly. After this, your role will be to set expectations with the customer and keep them updated throughout the repair of their vehicle. When the work is complete you will be responsible for taking payment and selling any additional products that may be of benefit to the customer which can include retention products.

We are looking for an individual with exceptional interpersonal skills and the ability to communicate effectively with both customers and colleagues. Effective time management and organisational skills are needed to ensure that bookings and servicing are carried out efficiently. The successful candidate will have a desire to take control of their own earning potential with the ability to sell additional products and services to our customers.

Previous experience in an automotive customer service role is essential.

This is a full time Monday to Friday role (working either 8am to 5pm or 9am to 6pm) with Saturday mornings worked on a 1 in 3 rota basis and paid as overtime.

Does this sound like the role for you? If so, please apply for this exciting new role!