Air Import Clerk

We are working with an established forwarder who are looking to recruit an Air Import Clerk.

Job Purpose

The Air Freight Import Clerk is responsible for the efficient handling of air freight import shipments from arrival through to final delivery. This role ensures full compliance with customs, airline, and company procedures while providing a high level of customer service to clients and partners.

Key Responsibilities

Import Operations

• Handle end-to-end air freight import shipments from pre-alert to final delivery
• Receive, review, and process shipping documents (AWBs, invoices, packing lists, certificates)
• Liaise with airlines, handling agents, customs authorities, hauliers, and overseas agents
• Arrange customs clearance in line with HMRC and UK Border Force regulations
• Coordinate delivery instructions and transport bookings

Customs & Compliance

• Prepare and submit accurate customs entries via ASM Sequoia.
• Ensure compliance with import regulations, controlled goods, and company SOPs
• Identify and resolve customs queries, inspections, or delays
• Maintain accurate records in line with audit and compliance requirements

Customer Service

• Provide shipment updates to customers and respond to enquiries promptly
• Resolve shipment issues such as delays, discrepancies, or missing documentation
• Build and maintain strong relationships with customers and overseas agents

Administration & Systems

• Update freight management systems with accurate shipment data
• Raise invoices and validate costs against supplier charges
• Maintain organised and compliant electronic filing
• Support monthly KPI reporting and operational reviews when required

Skills & Competencies

• Strong knowledge of air freight import procedures
• Understanding of UK customs regulations and import documentation
• Excellent organisational and time-management skills
• High attention to detail and accuracy
• Strong communication skills (written and verbal)
• Ability to work under pressure in a fast-paced environment
• Problem-solving mindset with a proactive approach
• Confident IT skills (freight systems, MS Office, email)

Knowledge & Experience

Essential:

• Previous experience in air freight imports within a freight forwarding environment
• Experience using CDS or ASM Sequioa.
• Working knowledge of customs clearance processes
• Familiarity with airline and handling agent procedures

Desirable:

• Knowledge of HMRC customs compliance and post-clearance processes
• Understanding of Incoterms

Qualifications

• GCSEs (or equivalent) including English and Maths
• International Trade, Logistics, or Freight Forwarding qualifications (advantageous but not essential)

Monday to Friday, flexibility required when needed.

• If you do not hear from us within 7 days, then you application has been unsuccessful.