Customer Service Supervisor

Customer Service Supervisor

Location: Woking GU21 5

Salary: £29,772.60 per year

Job Type: Full-time

Ross Care is a rapidly growing leader in Healthcare Services and equipment. Our Wheelchair Services division, based in Eastbourne, is a crucial part of our operations. We work closely with NHS and Social Care Organisations to provide a comprehensive wheelchair service that reduces costs, improves quality, and enhances the patient experience.

Role Overview:

We are seeking a Customer Service Supervisor to join our team. In this role, you will:

• Lead, coach, mentor, and motivate the customer service team.
• Ensure all orders are processed efficiently and accurately.
• Analyse orders to confirm they are processed within the contracted time frames.
• Handle sensitive telephone calls that require senior intervention.
• Ensure all queries from prescribers, service users, and staff are addressed efficiently and courteously.
• Support the team with complaints, investigations, and reporting back to prescribers.
• Regularly review and progress jobs marked as Open or On Hold, and delegate tasks to the team.

About You:

• Proven experience in coaching, delegating, and managing performance.
• Relevant telephone-based customer service experience.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Strong organisational skills.
• Competent in Microsoft Office and able to learn new systems.

What We Offer:

• Annual salary of £29,772.60 year
• Monday to Friday, 8:00 am - 5:00 pm.
• 33 days holiday (including bank holidays)
• Company Pension Scheme.
• Life Assurance.

At Ross Care, we aim to be the leading provider in the wheelchair sector. We welcome applications from all sections of the community.

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.