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We're looking for a kind, compassionate and resilient Service Manager to join our Young People Social Care Service in Bracknell. £ 41,200.00 per annum, working 40 hours per week. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. In this role, you will actively listen to and engage with young people, ensuring their voices are heard and their needs are met. Developing and maintaining essential external partnerships will be key to providing a robust support structure for our customers. We are looking for an empathetic leader who can connect with young people and staff alike, showing genuine care and understanding. You should be adept at comprehending and implementing policies and procedures to benefit both customers and the organisation. Excellent communication skills are essential for effectively liaising with stakeholders, Children services, Commissioning teams, and OFSTED. A proactive approach to service development and regulatory compliance will be crucial to your success. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc. Responsible for maintaining quarterly staff succession plans Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective Responsible for managing and allocating customers to support staff (casework management) Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation About you: Ability to lead and motivate staff to deliver excellent services Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind What you'll bring: Essential: Educated to degree level or equivalent Experience of managing contracts and resources and delivering to budget and performance targets Experience of delivering to housing management performance targets Desirable: Other relevant professional memberships and/or specialist qualifications About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

Human Resources Business Partner (Full-Time, Permanent) Hybrid; 2 3 Office days, Central London Unlock your potential with our client Our client is a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, their expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Their global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to their customers. They are recognised for their deep expertise, commitment to excellence, and bold innovation which have earned them a strong reputation as a trusted industry leader. Wherever your career is headed, you ll find direction, opportunity, and belonging with our client. What does an HRBP role mean at our client? Provide experienced HR business partnering and HR operations support across multiple European countries. Act as a reliable and trusted Advisor to managers and leaders on employee relations, day to day people management, HR processes, and complex employee matters while ensuring a consistent and compliant employee experience. This role combines strong HRBP capability with operational ownership to ensure consistent, compliant, and efficient HR delivery. The role has an operational focus, with responsibility for delivering core HR activities efficiently and accurately. It also provides support for payroll and total rewards processes, working closely with Finance, external providers, and HR colleagues, using existing frameworks and guidance. What s in it for you: Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership What to expect HR Business Partnering: Support managers and leaders with people related matters, providing practical guidance aligned with company policies and employment law. Influence and challenge managers to improve performance, engagement, and decision making. Translate business needs into practical, scalable HR solutions across Europe. Act as a point of contact for HR queries across the employee lifecycle. Provide advice for managers on communication, conflict resolution, and change leadership. Employee Relations: Handle complex employee relations matters, including performance management, grievances, investigations, disciplinary actions, and restructures. Advise managers on best practice approaches to people management issues. Ensure all actions comply with employment legislation and internal policies. HR Operations and Compliance: Deliver day to day HR operations across supported countries, ensuring consistency, accuracy, and compliance. Ensure HR policies, processes, and documentation are up to date and applied consistently. Coordinate absence management processes and support wellbeing initiatives. Support employee lifecycle activity, including onboarding, changes, and exits. Provide operational support for recruitment activity, including interview coordination, agency liaison, and onboarding administration. Payroll and Total Rewards Support: Act as the HR point of contact for payroll, working closely with Finance and external providers to ensure accurate and timely processing. Support payroll governance by reviewing data, resolving escalated issues, and improving processes. Support compensation and benefits activities, such as salary review cycles, benefits administration, and benchmarking exercises. Advise managers on reward processes and escalate complex cases as required. Talent, Performance and Development: Support talent reviews, succession planning, and performance management cycles. Assist with talent and succession discussions by providing data and insights. Support learning and development activities as required. Promote consistent performance management practices across regions. Change, Culture and Engagement: Support organisational change initiatives, including restructures and transformation activity. Champion company culture, values, and DEI principles. Support engagement and wellbeing initiatives that improve employee experience. HR Systems and Data: Ensure accurate HR data management and effective use of HR systems. Produce and interpret people data to support workforce decisions. Ensure compliance with GDPR and local data protection requirements. Global HR Collaboration: Work collaboratively with HR colleagues across Europe, China, Brazil and other global teams to ensure alignment and consistency. Support HR projects, policy updates, and system improvements as required. Does this sound like you: Bachelor s Degree in Human Resources, Business Administration, or a related field or Professional Qualification (e.g. CIPD level 5 or above) is highly desirable. 7+ years experience in a generalist HR or HRBP role, ideally in a multinational environment. Experience in a multinational company would be an advantage. Strong HR business partnering capability with the confidence to influence senior leaders. Solid understanding of HR operations across multiple countries. Working knowledge of payroll and compensation/benefits processes. Strong employee relations and employment law knowledge. Interested? Click apply!

Your new company Your CompanyHays are working with a forward thinking, ambitious professional services organisation that places innovation, collaboration and people at the heart of everything they do. With a strong growth strategy and a modern approach to technology, the business supports hundreds of users across multiple UK locations and continues to invest heavily in its IT function. This is an organisation that values being inclusive, collaborative and refreshingly human, while also maintaining high standards of service delivery and operational excellence. Your RoleAs a Service Desk Analyst, you will play a key role in delivering high quality IT support to colleagues across the business. Acting as the first point of contact, you will take ownership of incidents and service requests from initial logging through to resolution, ensuring excellent communication throughout. Key responsibilities include: Providing 1st and 2nd line technical support to a large user base via the IT Service Desk Logging, managing and resolving incidents and requests within agreed SLAs, escalating where appropriate Supporting day to day technology including laptops, software, printers and mobile devices Working closely with 3rd line infrastructure and application teams to support and improve core services Operating within ITIL processes, including incident, problem, change, knowledge and asset management Maintaining a strong focus on customer service while working effectively in a fast paced environment This role is office based in Belfast, full time, with occasional funded travel to another UK office for training and team days. What You Need to Succeed To be successful in this role, you will bring a combination of strong technical capability and excellent customer service skills, including: Proven experience providing 1st and 2nd line support within an IT Service Desk environment Strong working knowledge of Microsoft 365, including business productivity tools Experience with Azure, Intune, and a solid understanding of cyber and information security principles A customer focused mindset with the ability to communicate clearly and professionally Strong organisational skills, able to manage multiple tasks and priorities simultaneously A proactive, self motivated approach with the ability to work both independently and as part of a team The ability to remain calm under pressure and work effectively to deadlines What You Will Get in ReturnIn return, you will join an organisation that genuinely invests in its people and offers: The opportunity to work within a growing, ambitious IT function Exposure to a modern technology environment with ongoing service improvement initiatives Comprehensive training and professional development to support your career progression A collaborative, inclusive culture with a strong focus on wellbeing A competitive benefits package designed to support both professional and personal needs This is an excellent opportunity for a Service Desk professional looking to take the next step in their career within a supportive and progressive environment. You will be the main point of contact at the Belfast Office, but have strong support from head office. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation in a 12 month FTC. This role sits at the heart of the customer experience, providing professional front-line technical support to customers across a range of products and brands. You will be responsible for responding to customer technical enquiries, ensuring accurate information is provided and working towards a first-time resolution wherever possible. The role requires strong communication skills, a proactive mindset, and the ability to manage customer journeys across multiple touchpoints. Working closely with internal teams, dealers, and service partners, you will play a key role in delivering excellent after-sales service and operational efficiency. Key Responsibilities: Provide high-quality technical support to customers, aiming for first-time resolution of enquiries Build and maintain strong relationships with service agents, dealers, and internal stakeholders Take ownership of customer interactions from enquiry through to resolution Authorise product collections and arrange warranty repairs when required Identify opportunities to improve efficiency and contribute to operational excellence Skills & Experience: 1 2 years experience in an after-sales, technical support, or customer support environment Excellent interpersonal and communication skills with the ability to engage at all levels Strong written and verbal communication skills, particularly when handling customer queries or complaints Understanding of customer legislation such as the Consumer Rights Act and Distance Selling Regulations Professional and empathetic approach to problem solving Personal Attributes: Self-motivated, enthusiastic, and customer-focused Highly organised with strong attention to detail Adaptable and able to manage changing priorities Committed to continuous learning and personal development Benefits: 25 days holiday + bank holidays Private Medical & Dental Insurance Group Life Assurance Benefits Annual Gym Allowance Discounted products

Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Role Purpose: The purpose of the Procure-To-Pay (PTP) Manager role is to oversee the day-to day operations of the PTP team within Finance Shared Services (FSS). The PTP Manager will be part of the FSS leadership team, requiring building strong working relationship with the process Global Process Owner (GPO) to contribute to the future PTP strategy based on operational and delivery knowledge. The role is responsible for managing relationships with internal Bakkavor stakeholders and external vendors, ensuring an efficient and effective delivery of the PTP process within the FSS, supports the team, and ensures that the suppliers are paid on time (amongst other outcomes) whilst adhering to Bakkavor controls and governance requirements. The person is also responsible for managing the escalations, audits, and process continuous improvement. Key Accountabilities: Invoice Processing Review Accounts Payable reports produced by the PTP Team Leader to monitor the performance of the team Oversee the work of PTP analysts and Team Leader, providing guidance and support as needed Oversee PTP operations, ensures best in class service delivery and continuous improvement Guide team on issues related to outstanding invoices, ageing, queries, and discrepancies Payments Review supplier statements and payments reconciliation during month-end close to ensure reconciliations have been performed accurately Ensure all controls and governance requirements are fulfilled and appropriate evidence is retained Ensure payment runs are completed in a timely manner Ensure key suppliers & employee reimbursements are paid on time and in line with Bakkavor policies and objectives Support cost performance and cost controls - assisting in planning, budgeting, forecasting and variance reporting Works closely with the Group Treasury function to develop cash flow forecasts based on accounts payable information and support ongoing activities with respect to cash flow Query Resolution Ensure disputes and queries are resolved on time Manage stakeholder issue escalation and resolution Lead on negotiation of internal service level agreements and KPIs along with process GPO Maintain strong stakeholder relationships to ensure the timely resolution of problems as well as being responsive to future needs Audit and Internal Controls Continuously assessing internal controls environment within the PTP team, ensuring all internal controls, policy and governance requirements are always adhered by all team members and creating a vigilant and risk mitigation culture within the team Participate, assist, and coordinate in all internal & external audit related activities People Management Foster a culture of leadership within the team, mentoring team members, and identifying potential leaders for future growth opportunities Establish clear performance metrics such as SMART goals and KPIs to gauge the team's performance effectively Communication and Change Management Cultivate effective relationship management with key stakeholders and suppliers Engage with the FSS Head to communicate PTP-related updates, progress, and challenges Coordinate with other FSS managers to deliver quality, cost and productivity that meets or exceeds service level agreement specifications Working with the GPO - manage changes related to PTP processes, system implementations, or organisational restructuring Consult with PTP Team Leader on identified process improvement opportunities and feedback accordingly Performance Management Working closely with the Head of FSS, process GPOs and business stakeholders to set PTP key performance measures, monitors performance against set measures on a regular basis and supports course correction activities where needed Respond to customer feedback survey results on a timely basis Working closely with the GPO/process excellence teams and PTP team to identify and drive continuous improvement opportunities Knowledge, Skills and Experience: Strong written and verbal communication skills to convey information clearly and concisely,whether through email, phone calls, or face-to-face interactions Working knowledge of using Microsoft Office products particularly MS PowerPoint, MS Word,and MS Excel Demonstrate excellent analytical and problem-solving skills Demonstrate excellent employee management skills; ability to plan, assign and direct work;ability to recruit, mentor and appraise employees Demonstratable experience of managing PTP teams in a shared services environment anddelivering high quality services Ability to utilize metrics to identify opportunities for service improvement Ability to identify and apply internal best practices to PTP operations Previous experience at a management level Internal controls experience Strong knowledge of financial systems and deep understanding and expertise in Financeprocesses Understanding of best practices and metrics for PTP Previous experience in working with ERP systems, specifically with SAP S/4 HANA preferred Professional Qualified Accountant (for example ACA/ACCA/CIMA) preferred What you'll get in return: Competitive salary and job-related benefits 25 days Holiday Competitive matched pension contributions Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform We reserve the right to close this advertisement before the stated closing date

REVENUE OPERATIONS MANAGER SALARY CIRCA £40K + CAR ALLOWANCE WEST BROMWICH Our ambitious and results-driven client is looking for a Revenue Operations Manager to work within the Finance & Operations Team. You will be responsible for all aspects of contract management, billing, and service revenue. Ensure accurate and timely billing processes, contract compliance, and resolution of commercial and revenue queries. Maintain efficient operations and develop collaborative relationships across sales, service, and finance teams. Function as first point of contact for escalations related to billing, contracts, and revenue queries. Drive continuous improvement, automation, and operational excellence. You will be forward thinking, curious and able to influence at a management level, have experience in managing and supporting with change management. This is an exciting time in the company's development as they look to further grow and advance their customer solutions offering. Not only will the role see you as a member of their mid management Group, but you will also become a vital part of the wider team, supporting the execution of their strategy within the UK. SCOPE OF THE ROLE: Deliver operational strategies and processes aligned with business goals. Manage contract lifecycle, billing accuracy, and revenue query resolution. Oversee data integrity in ServiceNow / ESOD and related systems. Empower and develop team members through coaching and performance management. Continuous review and improvement of processes, leveraging automation and analytics (e.g., Power BI). Delegation of work amongst team members for increased efficiency Delivering operational strategies and processes in line with the business goals and targets. Day to day responsibility for management of the Revenue Team. Empower team to deliver high performance through regular one to ones. Continuous review and improvement of all processes High level data analysis (Power BI) Setting behaviours within your team in line with company values KEY ACCOUNTABILITIES Commercial Manage contract setup, amendments, and compliance. Oversee billing processes: meterage, AP billing, third-party invoicing, and cancellations. Own forecasting for billing and revenue streams. Monitor and report on performance metrics and variances. Delivery of accurate and timely billing for the Service databases. Monitor the T&M Billing, install tasks, ESOD loads, cancellations. Manage and maintain PAFM database alongside ECC team (Service) Reporting on ECC reconnections monthly and submitting to the Head of Credit & Operations Monitoring of Revenue teams' daily tasks via ServiceNow dashboards Implement and manage action plans for individual teams upskilling. Field queries related to Revenue: Asset lists, contract information, and general enquiries. Relationships Effective relationships with senior managers, and colleagues across multiple functions Manage revenue team in line with company values. Develop effective relationships with customers. Work with finance to help understand and communicate the key drivers of performance. Customers Ensure lofty standards of customer care in billing and contract queries. Function as escalation point for complaints and queries, resolving professionally. Sole customer liaison contact ensures all escalated complaints are dealt with professionally and in line with company values and responsibilities. Performance Contribution Management Manage revenue team to deliver a high-performance environment. Foster a high-performance culture within the team. Communication Communicate effectively across all levels and provide initiative-taking reporting. that encourage collaboration and team working to deliver innovation. Providing initiative-taking reporting and improvements through constant review of processes PERSONAL ATTRIBUTES Ability to motivate and manage teams to monthly deadlines and forecast results. Confident communicator with strong customer relationship and stakeholder management experience and a natural ability to inspire and influence others. Advanced skills in Microsoft Excel and forecasting Strong analytical skills Enjoys problem solving and analysing data strong diligence and analytical skills. Proven experience and understanding of managing a team, forecasting and database administration. Enthusiastic and flexible approach Collaborator - to be able to work collaboratively and use own initiative. Excellent planning, time management, and organisational skills - able to prioritise workload and work effectively under pressure. Takes responsibility / ownership to achieve positive outcomes. Prominent level of personal resilience and flexibility to manage change and ambiguity. History of innovating / problem solving within levels of responsibility. Able to build constructive and influential relationships with stakeholders at all levels. Communicates clearly and effectively both in writing and verbally. Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.

Customer Service Advisor Redditch, Worcestershire (Office-based) Full-time Permanent Salary: £28,000 per annum Are you an excellent communicator with a passion for customer service? We re looking for a Customer Service Advisor to join our clients busy Head Office team in Redditch. You ll be responsible for guiding customers through their journey from start to finish ensuring everything runs smoothly and any issues are resolved quickly and professionally. Key Responsibilities Act as the main point of contact for customers during their journey Deliver first-class customer service with empathy and professionalism Make daily outbound calls to update customers and contractors Liaise with project managers to ensure smooth progress on all jobs Accurately record updates, queries, and resolutions on the CRM system Track and monitor progress of projects and complaint resolutions Collect outstanding balances once work is complete Support the wider customer service team to resolve issues efficiently Communicate clearly via phone, email, and letter Maintain a professional and positive image for the company What We re Looking For Previous experience in a customer-facing or customer engagement role Excellent communication and interpersonal skills A caring, customer-focused approach with great attention to detail Ability to stay organised and manage multiple priorities under pressure Confident with Microsoft Office and Outlook Experience with payment collection or processing finance paperwork What s in It for You Competitive salary of £28,000 per annum Office hours Monday to Friday 9am to 5pm Join a friendly, supportive, and customer-focused team Work in a fast-paced, rewarding environment where you can make a real impact Opportunities for career growth and professional development Interested? If you re passionate about helping customers and take pride in delivering great service, we d love to hear from you. Apply now to join our clients growing team.

Head of Patient Services Location: West Yorkshire (office-based 5 days a week with occasional regional travel) Reporting to: Managing Director An established and growing independent healthcare provider is seeking a commercially minded and operationally strong Head of Private Services to lead and support a high-performing patient services function. This is a pivotal leadership role responsible for overseeing private patient enquiry management, driving conversion performance, and ensuring an exceptional end-to-end patient experience across a diverse portfolio of services, including diagnostic imaging. You will play a key role in shaping service delivery, strengthening clinician relationships, and identifying opportunities for growth within a fast-paced, patient-focused environment. Key Responsibilities Lead, develop, and motivate a private services team to deliver a responsive, high-quality patient experience Drive a performance-led culture aligned to patient satisfaction, service excellence, and commercial growth Oversee day-to-day operations including team management, workflow optimisation, and resource planning Monitor and improve KPIs across enquiry handling, conversion rates, and patient outcomes Act as the escalation point for complex patient cases, ensuring timely and empathetic resolution Build strong working relationships with consultants and internal stakeholders to optimise service delivery and availability Identify and implement process improvements to enhance efficiency and patient journey quality Support revenue growth by improving booking conversion and removing barriers within the patient pathway Lead on quality assurance through call audits, performance reviews, and continuous development plans Contribute to onboarding new consultants and developing long-term engagement strategies Maintain oversight of CRM data integrity and ensure high standards of confidentiality and accuracy About You Proven experience leading a customer service, bookings, or patient services team within a healthcare setting Strong track record of managing clinician or stakeholder relationships Commercially aware with exposure to service development or revenue growth initiatives Excellent leadership skills with the ability to coach, develop, and inspire teams Highly organised with strong attention to detail and ability to manage competing priorities Confident communicator with the ability to influence at all levels Experience using CRM systems and Microsoft Office tools Why Apply? This is an opportunity to take ownership of a critical function within a growing health care organisation, where you can make a tangible impact on patient experience, operational performance, and business growth. All applications will be handled in strict confidence.

To pursue the settlement of all portal and fixed costs as soon as practicably possible on a range of RTA/EL/PL/ claims.A Fixed Recoverable Costs Negotiator should be able to proactively review cases; formulate an initial costs strategy and settlement parameters; provide comprehensive advice to clients; commence early telephone negotiations with opponents;and liaise, as required, with Insurers throughout the life of the file.The Fixed Recoverable Costs Negotiator should be able to establish strong working relationships within the Costs team;the wider Keoghs business;and with our clients through use of excellent oral skills and succinct written communications. The Fixed Recoverable Costs Negotiator will be expected to attain their Objectives as well as Client SLAs and KPIs.Support and mentoring with their Personal Development Plan will be provided to enable technical development and career progression. The Head of Costs is Howard Dean;Technical Director is Elaine Pitt; and Business Unit Director is Amanda Nuttall.This role is in the Motor and Casualty team managed by Francesca Cox. Key Responsibilities You will be responsible for your own caseload, progressing each file from receipt of papers from Keoghs' Motor and Casualty teams to resolution of costs. The role will include: Proactively reviewing cases to formulate an initial costs strategy and settlement parameters Preparing points of dispute and considering replies Identifying and documenting strengths and weaknesses of own case and opponent's costs claimed Using the telephone to discuss;put forward meritorious arguments;and negotiate settlement of costs Updating reports to clients of progress made in resolving costs claimed Dealing with correspondence and telephone calls received within SLAs Undertaking periodic reviews of files in line with client requirements Settlement of costs within agreed negotiation parameter Instructing counsel and attending conferences;detailed assessment hearings;and mediations, remotely and in person. Attending court for application hearings;detailed assessment hearings and mediations remotely and in person to conduct own advocacy Delivery of agreed performance targets;Keoghs quality standards;and client's SLAs, KPIs and MI requirements Delegate assigned tasks to a Paralegal and be fully engaged in their development in terms of technical ability and achievement of objectives To ensure compliance with the SRA Standards & Regulations Working Hours 28 - 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Bolton Office. Skills, Knowledge & Expertise Ideally will have performed a similar junior costs role, either for claimant or defendant, handling own caseload. Full training and supervision will be provided to any candidate without this experience. Degree and/or LPC and/or ALCD Previous experience of client/customer liaison - taking instructions and providing advice both verbally and in writing Knowledge of the Detailed Assessment process and the relevant CPR provisions relating to costs Good telephone negotiation skills An understanding of current cost case law and insurance litigation practice and process. Ability to use own initiative and make decisions Ability to plan and prioritise workloads and to remain calm under pressure Excellent listening and verbal communication skills Ability to act as part of a team Proficient IT skills in Microsoft packages Required Soft Skills: Personal Effectiveness Team commitment:Values others perspective Resilience:Demonstrates self-control Passion for growth and improvement:Systematically improves performance Embracing Change:Responds positively to change Business Focus Client Care:Works to add value for the client Decision Making:Operates within formal authority Negotiation, Influence and Persuasion Commercial Insight:Considers some commercial implications Monitors own performance against objectives set by Team Leader Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

About Us At IronmongeryDirect, we've been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we're the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. If you're looking to be part of a dynamic, growing company that's built on a foundation of trust and excellence, we'd love to hear from you. About the Role Are you passionate about building meaningful relationships and driving business growth? We're looking for a Key Account Executive to join our Key Account Management (KAM) Team-a high-energy, collaborative team dedicated to helping our customers succeed and drive sales. This role isn't just about sales; it's about understanding customers' needs, solving challenges, and creating long-term partnerships that fuel mutual success. You'll thrive in a fast-paced, supportive environment where best practices are shared, ideas are valued, and success is celebrated. We offer a hybrid working model, with two days in the office and three from home, giving you the flexibility to work in a way that suits you. On top of that, we have a clear and achievable bonus structure that rewards your performance, ensuring your hard work is recognised. Most importantly, you'll be part of a dynamic and collaborative culture where your impact truly matters. If you're motivated, resilient, and love building relationships that make a difference, we'd love to hear from you! Key Responsibilities Reporting into the Key Account Team Manager, you will develop existing Key Account Customer relationships to drive up revenue, average order value (AOV) and order frequency, whilst maintaining gross profit (GP) margins. This will include elements such as cross selling, add selling etc. You will manage your own designated Key Accounts to ensure consistent exceptional service. WOWing customers should be central to your approach and keeping clear, detailed notes from discussions into Hubspot is also vital for future success. You will have your finger on the pulse with your KAM customers ensuring you are tracking account performance, ensuring targets are met or exceeded. You will plan and manage your monthly and quarterly sales strategy of target accounts and outreach plans. Provide valuable customer feedback and insights to wider business, including providing future product onboarding through customer feedback. Working closely with internal teams to ensure swift issue resolution and seamless customer service. Sharing customer insights with our Marketing and Category Management teams to develop the right value propositions and product features to expand into your target market. Working towards KPI's for KAM tasks on customer contact to ensure timely responses. About You 2+ years of experience in a fast-paced B2B environment, with a strong understanding of customer needs and business growth. Experience managing key accounts, fostering long-term relationships, and delivering tailored solutions. Clear and concise communicator, both verbal and written, with the ability to engage effectively at all levels. Demonstrated success in consistently meeting and surpassing sales targets, with a results-driven approach. High emotional intelligence and the ability to build rapport and trust with clients and colleagues alike. Confident in addressing objections and skilled in negotiating mutually beneficial agreements. Ability to thrive in dynamic, high-pressure environments while maintaining focus on team success. Proven ability to develop and implement account strategies aligned with overarching business objectives. Proficient in Microsoft Office and data analysis for identifying trends and opportunities. Driven to succeed with a proactive mindset and a strong desire to achieve both personal and team goals. What We Offer 25 days annual leave plus public bank holidays. Hybrid working arrangements 40 hours of training & development investment per employee annually. Private healthcare (subsidised) for employees and their families. Health & Wellbeing support via Health Shield, including claim-back medical costs, EAP services, GP Anytime, and more Individual performance-related annual bonus. Quarterly WOW awards for outstanding contributions. Staff discounts on our extensive product range. Long service awards. Two paid volunteer days per year. 500 refer-a-friend incentive scheme. Free onsite parking at our Head Office. Become a part of the IronmongeryDirect team, where expertise, collaboration, and customer success are at the heart of everything we do. Apply now and take the opportunity to make a meaningful impact in a dynamic, fast-growing environment!