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head of customer resolution
SVP, Customer Success
Jobgether
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SVP, Customer Success based in United Kingdom. This is a senior executive role responsible for shaping and scaling the post-sales customer success organization in a high-growth, technically complex ad tech environment. You will define the strategy for revenue expansion across an established publisher portfolio, ensuring customers fully leverage the platform to maximize monetization outcomes. The role blends commercial leadership with deep technical understanding of programmatic advertising ecosystems. You will oversee retention, expansion, and service excellence, while driving operational rigor across multi tier teams. Acting as both a strategic leader and escalation point, you will influence enterprise publisher relationships at the highest level. This position requires strong cross functional collaboration with engineering, yield, product, and support teams to ensure seamless execution and measurable revenue impact. Accountabilities: You will lead the end to end Customer Success organization with a focus on revenue growth, retention, and operational excellence across a global publisher base. Own expansion strategy across the customer portfolio, driving upsell and cross sell initiatives that maximize publisher revenue through adoption of full platform capabilities. Partner with technical and yield teams to design and execute scalable optimization strategies that improve monetization performance across programmatic channels. Establish proactive churn prevention frameworks, identifying at risk accounts early and driving structured intervention strategies to protect and grow revenue. Serve as the final escalation point for complex, high stakes publisher issues, ensuring resolution with technical depth and executive presence. Define operational standards and team structure to elevate technical capability within Customer Success and reduce escalation dependency. Lead cross functional alignment with engineering, product, onboarding, and support teams to eliminate friction and improve customer lifecycle execution. Represent the organization in strategic publisher engagements, including executive level relationship management and periodic customer visits. Requirements: You bring extensive leadership experience in customer success or post sales organizations within ad tech or similarly complex technical ecosystems, combined with strong commercial and technical acumen. 7 to 10+ years of experience in senior customer success, post sales leadership, or executive operational roles, ideally within ad tech or programmatic advertising. Deep understanding of programmatic ecosystem concepts including header bidding, ad serving systems, supply path optimization, and yield management principles. Proven ability to design and execute revenue expansion and retention strategies that deliver measurable financial impact. Strong leadership experience managing multi layer teams, including directors and senior managers in technical or hybrid organizations. Ability to translate complex technical concepts into clear business insights for both technical and non technical stakeholders. Excellent communication and executive presence with experience handling enterprise level client relationships. Strong analytical mindset with the ability to connect performance data to strategic customer outcomes. Benefits: Competitive executive level compensation package Comprehensive health, dental, and vision coverage Remote first working environment with flexibility Opportunity to lead and scale a high impact global customer success organization Exposure to top tier enterprise publishers in a fast moving ad tech ecosystem Strong cross functional collaboration with engineering, product, and revenue teams Leadership role with significant strategic influence and ownership
Jul 11, 2026
Full time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SVP, Customer Success based in United Kingdom. This is a senior executive role responsible for shaping and scaling the post-sales customer success organization in a high-growth, technically complex ad tech environment. You will define the strategy for revenue expansion across an established publisher portfolio, ensuring customers fully leverage the platform to maximize monetization outcomes. The role blends commercial leadership with deep technical understanding of programmatic advertising ecosystems. You will oversee retention, expansion, and service excellence, while driving operational rigor across multi tier teams. Acting as both a strategic leader and escalation point, you will influence enterprise publisher relationships at the highest level. This position requires strong cross functional collaboration with engineering, yield, product, and support teams to ensure seamless execution and measurable revenue impact. Accountabilities: You will lead the end to end Customer Success organization with a focus on revenue growth, retention, and operational excellence across a global publisher base. Own expansion strategy across the customer portfolio, driving upsell and cross sell initiatives that maximize publisher revenue through adoption of full platform capabilities. Partner with technical and yield teams to design and execute scalable optimization strategies that improve monetization performance across programmatic channels. Establish proactive churn prevention frameworks, identifying at risk accounts early and driving structured intervention strategies to protect and grow revenue. Serve as the final escalation point for complex, high stakes publisher issues, ensuring resolution with technical depth and executive presence. Define operational standards and team structure to elevate technical capability within Customer Success and reduce escalation dependency. Lead cross functional alignment with engineering, product, onboarding, and support teams to eliminate friction and improve customer lifecycle execution. Represent the organization in strategic publisher engagements, including executive level relationship management and periodic customer visits. Requirements: You bring extensive leadership experience in customer success or post sales organizations within ad tech or similarly complex technical ecosystems, combined with strong commercial and technical acumen. 7 to 10+ years of experience in senior customer success, post sales leadership, or executive operational roles, ideally within ad tech or programmatic advertising. Deep understanding of programmatic ecosystem concepts including header bidding, ad serving systems, supply path optimization, and yield management principles. Proven ability to design and execute revenue expansion and retention strategies that deliver measurable financial impact. Strong leadership experience managing multi layer teams, including directors and senior managers in technical or hybrid organizations. Ability to translate complex technical concepts into clear business insights for both technical and non technical stakeholders. Excellent communication and executive presence with experience handling enterprise level client relationships. Strong analytical mindset with the ability to connect performance data to strategic customer outcomes. Benefits: Competitive executive level compensation package Comprehensive health, dental, and vision coverage Remote first working environment with flexibility Opportunity to lead and scale a high impact global customer success organization Exposure to top tier enterprise publishers in a fast moving ad tech ecosystem Strong cross functional collaboration with engineering, product, and revenue teams Leadership role with significant strategic influence and ownership
Credit Control Team Leader
JLA Limited Sowerby Bridge, Yorkshire
Job title Credit Control Team Leader Function Finance / Credit Control Location Manchester or Ripponden Office Reports to Head of Credit Control Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. Role overview Lead the in-house debt collection team to maximize cash recovery, reduce aged debt, and maintain positive customer relationships while ensuring compliance with company policies and relevant regulations. Key tasks Lead, coach, and motivate the debt collection team. 3rd Party Debt collections & Solicitor Management. Monitor daily collection activity and team performance against KPIs. Allocate accounts and prioritize high-risk or overdue debts. Handle complex, high-value, or escalated collection cases. Develop collection strategies to improve recovery rates. Ensure compliance with applicable debt collection laws, regulations, and company procedures. Produce regular reports on collections, aged debt, and team performance. Liaise with Finance, Sales, Customer Service, and Legal teams to resolve disputes. Identify process improvements to increase efficiency and customer outcomes. Conduct performance reviews, training, and quality assurance. Key Performance Indicators (KPIs) Cash collected versus target. Reduction in aged debt. Days Sales Outstanding (DSO). Promise-to-pay conversion rate. Team productivity Compliance and complaint levels. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Previous experience in debt collection or credit control. Experience leading or supervising a collections team. Strong negotiation and conflict resolution skills. Excellent communication and customer service abilities. Analytical skills with experience using collection or CRM systems. Proficient in Microsoft Excel and reporting tools. Strong organizational and time management skills. Contract Handling Personal qualities (the way you think and act) Results-driven and commercially aware. Professional and ethical. Resilient under pressure. Strong decision-making and problem-solving skills. Able to motivate and develop others. High attention to detail and accuracy. Qualifications JBRP1_UKTJ
Jul 11, 2026
Full time
Job title Credit Control Team Leader Function Finance / Credit Control Location Manchester or Ripponden Office Reports to Head of Credit Control Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. Role overview Lead the in-house debt collection team to maximize cash recovery, reduce aged debt, and maintain positive customer relationships while ensuring compliance with company policies and relevant regulations. Key tasks Lead, coach, and motivate the debt collection team. 3rd Party Debt collections & Solicitor Management. Monitor daily collection activity and team performance against KPIs. Allocate accounts and prioritize high-risk or overdue debts. Handle complex, high-value, or escalated collection cases. Develop collection strategies to improve recovery rates. Ensure compliance with applicable debt collection laws, regulations, and company procedures. Produce regular reports on collections, aged debt, and team performance. Liaise with Finance, Sales, Customer Service, and Legal teams to resolve disputes. Identify process improvements to increase efficiency and customer outcomes. Conduct performance reviews, training, and quality assurance. Key Performance Indicators (KPIs) Cash collected versus target. Reduction in aged debt. Days Sales Outstanding (DSO). Promise-to-pay conversion rate. Team productivity Compliance and complaint levels. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Previous experience in debt collection or credit control. Experience leading or supervising a collections team. Strong negotiation and conflict resolution skills. Excellent communication and customer service abilities. Analytical skills with experience using collection or CRM systems. Proficient in Microsoft Excel and reporting tools. Strong organizational and time management skills. Contract Handling Personal qualities (the way you think and act) Results-driven and commercially aware. Professional and ethical. Resilient under pressure. Strong decision-making and problem-solving skills. Able to motivate and develop others. High attention to detail and accuracy. Qualifications JBRP1_UKTJ
Operations Manager (Installations / PV / Solar)
KPI Recruiting Ltd Crewe, Cheshire
Head of Solar Operations / Operations Manager Build a Renewable Energy Business from the Ground Up Location: North West (Flexible) Salary: Excellent Executive Package + Bonus + Long-Term Career Opportunity The Opportunity This is not just another Operations Manager position. Our client is investing heavily in the Renewable Energy sector and is looking for an ambitious operational leader to establish and grow a brand-new Solar & Renewables division. You'll have the autonomy to build the operation your way-developing the infrastructure, recruiting the team, implementing best practice, and creating an installation business capable of becoming one of the UK's leading providers of residential solar solutions. If you've successfully managed or scaled operations within the Solar PV industry and are looking for an opportunity where you can genuinely shape the future of a business, we'd love to speak with you. The Role Reporting into the senior leadership team, you'll take full ownership of operational delivery across the division, ensuring projects are completed safely, efficiently and to the highest quality standards while building the foundations for future growth. You'll be responsible for developing operational strategy, establishing robust processes and governance, recruiting high-performing teams and delivering an exceptional customer experience. This is a highly visible leadership role with significant influence over the future direction of the business. Key Responsibilities Strategic Leadership Develop and deliver the operational strategy for the Solar & Renewables division. Build a scalable operational structure capable of supporting significant business growth. Identify opportunities to expand into Battery Storage, EV Charging and other renewable technologies. Work closely with senior leadership to support long-term business objectives. Operational Delivery Lead the end-to-end delivery of residential solar installation projects. Develop operational procedures, systems and governance frameworks. Ensure installations are completed safely, on time, within budget and to exceptional quality standards. Drive continuous improvement across installation performance and customer experience. Oversee scheduling, resource planning and workforce utilisation. Work closely with regional and district managers to maximise operational efficiency. Monitor operational performance including installation success rates, customer satisfaction, re attend volumes and fleet utilisation. Manage operational escalations, ensuring swift resolution and positive customer outcomes. Building the Team One of the most exciting aspects of this opportunity is building your own operation. You'll recruit, develop and mentor a high-performing team across installation, surveying, technical support and project delivery while creating a culture centred around accountability, quality and continuous improvement. Compliance & Quality You'll ensure the business operates to the highest industry standards, maintaining compliance with MCS, NICEIC and all relevant health & safety legislation whilst ensuring every installation meets both regulatory and customer expectations. Stakeholder Management You'll become the senior operational representative for the division, building strong relationships with customers, suppliers, subcontractors and accreditation bodies while providing regular updates to the executive leadership team. About You We're looking for someone who combines operational excellence with commercial awareness and enjoys building businesses rather than simply maintaining them. You'll ideally have: At least 5 years' experience within the Solar PV installation sector. Proven leadership experience managing operational teams. Experience delivering multiple installation projects simultaneously. A strong understanding of operational planning, scheduling and resource management. Experience managing subcontractors and supply chain partners. A track record of improving operational performance and customer satisfaction. Excellent leadership, coaching and stakeholder management skills. Highly Desirable Experience launching or scaling a Solar installation business or division. Experience within Battery Storage, EV Charging or wider Renewable Technologies. Previous experience in a fast-growth or entrepreneurial environment. Strong industry relationships across the Renewable Energy sector. Technical, Electrical, Engineering or Business qualification. What's on Offer? A genuine opportunity to build and lead a new business division. Significant autonomy and influence over operational strategy. Investment from an established and ambitious organisation. Long-term career progression as the business expands nationally. Executive salary and performance related bonus. The chance to make a lasting impact within one of the UK's fastest growing industries. If you're an experienced operational leader within the Solar or Renewable Energy sector looking for your next challenge, we'd love to hear from you. Apply today for a confidential discussion.
Jul 11, 2026
Full time
Head of Solar Operations / Operations Manager Build a Renewable Energy Business from the Ground Up Location: North West (Flexible) Salary: Excellent Executive Package + Bonus + Long-Term Career Opportunity The Opportunity This is not just another Operations Manager position. Our client is investing heavily in the Renewable Energy sector and is looking for an ambitious operational leader to establish and grow a brand-new Solar & Renewables division. You'll have the autonomy to build the operation your way-developing the infrastructure, recruiting the team, implementing best practice, and creating an installation business capable of becoming one of the UK's leading providers of residential solar solutions. If you've successfully managed or scaled operations within the Solar PV industry and are looking for an opportunity where you can genuinely shape the future of a business, we'd love to speak with you. The Role Reporting into the senior leadership team, you'll take full ownership of operational delivery across the division, ensuring projects are completed safely, efficiently and to the highest quality standards while building the foundations for future growth. You'll be responsible for developing operational strategy, establishing robust processes and governance, recruiting high-performing teams and delivering an exceptional customer experience. This is a highly visible leadership role with significant influence over the future direction of the business. Key Responsibilities Strategic Leadership Develop and deliver the operational strategy for the Solar & Renewables division. Build a scalable operational structure capable of supporting significant business growth. Identify opportunities to expand into Battery Storage, EV Charging and other renewable technologies. Work closely with senior leadership to support long-term business objectives. Operational Delivery Lead the end-to-end delivery of residential solar installation projects. Develop operational procedures, systems and governance frameworks. Ensure installations are completed safely, on time, within budget and to exceptional quality standards. Drive continuous improvement across installation performance and customer experience. Oversee scheduling, resource planning and workforce utilisation. Work closely with regional and district managers to maximise operational efficiency. Monitor operational performance including installation success rates, customer satisfaction, re attend volumes and fleet utilisation. Manage operational escalations, ensuring swift resolution and positive customer outcomes. Building the Team One of the most exciting aspects of this opportunity is building your own operation. You'll recruit, develop and mentor a high-performing team across installation, surveying, technical support and project delivery while creating a culture centred around accountability, quality and continuous improvement. Compliance & Quality You'll ensure the business operates to the highest industry standards, maintaining compliance with MCS, NICEIC and all relevant health & safety legislation whilst ensuring every installation meets both regulatory and customer expectations. Stakeholder Management You'll become the senior operational representative for the division, building strong relationships with customers, suppliers, subcontractors and accreditation bodies while providing regular updates to the executive leadership team. About You We're looking for someone who combines operational excellence with commercial awareness and enjoys building businesses rather than simply maintaining them. You'll ideally have: At least 5 years' experience within the Solar PV installation sector. Proven leadership experience managing operational teams. Experience delivering multiple installation projects simultaneously. A strong understanding of operational planning, scheduling and resource management. Experience managing subcontractors and supply chain partners. A track record of improving operational performance and customer satisfaction. Excellent leadership, coaching and stakeholder management skills. Highly Desirable Experience launching or scaling a Solar installation business or division. Experience within Battery Storage, EV Charging or wider Renewable Technologies. Previous experience in a fast-growth or entrepreneurial environment. Strong industry relationships across the Renewable Energy sector. Technical, Electrical, Engineering or Business qualification. What's on Offer? A genuine opportunity to build and lead a new business division. Significant autonomy and influence over operational strategy. Investment from an established and ambitious organisation. Long-term career progression as the business expands nationally. Executive salary and performance related bonus. The chance to make a lasting impact within one of the UK's fastest growing industries. If you're an experienced operational leader within the Solar or Renewable Energy sector looking for your next challenge, we'd love to hear from you. Apply today for a confidential discussion.
Proactive Appointments
Service Desk Engineer
Proactive Appointments Maidenhead, Berkshire
Service Desk Engineer Are you passionate about technology and delivering exceptional customer service? We're looking for a Level 1 Service Desk Engineer to join a growing Managed Services team, providing first-line IT support to a diverse range of business clients. This is an excellent opportunity for someone with 1-2 years' IT support experience who is looking to develop their technical skills within a supportive, collaborative environment. Location: Maidenhead, Berkshire Salary: £28,000-£29,000 per annum What You'll Be Doing As a Level 1 Service Desk Engineer, you'll be the first point of contact for technical support, ensuring users receive prompt, professional assistance while maintaining high levels of customer satisfaction. Your responsibilities will include: Providing first-line technical support via phone, email and remote support tools. Managing user accounts across Active Directory and Microsoft 365. Troubleshooting Windows 10/11 and Microsoft Office issues. Supporting networking fundamentals, including DNS, DHCP and email-related issues. Managing support tickets in line with Service Level Agreements (SLAs), ensuring effective prioritisation and queue management. Assisting with device builds, deployments and general system maintenance. Accurately documenting incidents, resolutions and updates within the ticketing system. Escalating more complex issues where required while maintaining ownership through to resolution. About You You'll have a genuine enthusiasm for IT, enjoy solving technical problems and thrive in a customer-focused environment. Essential Skills & Experience 1-2 years' experience in an IT Support or Managed Service Provider (MSP) environment (strong candidates with transferable experience will also be considered). Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload and manage multiple support requests. Technical Knowledge You'll have experience with: Active Directory Windows Server (2012 onwards) Windows 10/11 Microsoft Office Microsoft 365 Administration Networking fundamentals (DNS, DHCP and email) Experience with any of the following would be advantageous: Microsoft Intune Microsoft Entra ID Microsoft Teams SharePoint Online VoIP systems (particularly Gamma) Apple device support ConnectWise ITIL Foundation, CompTIA A+/Network+ or Microsoft certifications What's on Offer Competitive salary of £28,000-£29,000 24 days annual leave plus Bank Holidays Birthday off every year Company pension Holiday buy-back scheme Employee Assistance Programme Rewards & Recognition scheme Free on-site parking Supportive team environment with opportunities for training and career progression If you're looking to build your career within a fast-paced Managed Services environment and enjoy working with a variety of technologies, we'd love to hear from you. Apply today and take the next step in your IT career. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Jul 11, 2026
Full time
Service Desk Engineer Are you passionate about technology and delivering exceptional customer service? We're looking for a Level 1 Service Desk Engineer to join a growing Managed Services team, providing first-line IT support to a diverse range of business clients. This is an excellent opportunity for someone with 1-2 years' IT support experience who is looking to develop their technical skills within a supportive, collaborative environment. Location: Maidenhead, Berkshire Salary: £28,000-£29,000 per annum What You'll Be Doing As a Level 1 Service Desk Engineer, you'll be the first point of contact for technical support, ensuring users receive prompt, professional assistance while maintaining high levels of customer satisfaction. Your responsibilities will include: Providing first-line technical support via phone, email and remote support tools. Managing user accounts across Active Directory and Microsoft 365. Troubleshooting Windows 10/11 and Microsoft Office issues. Supporting networking fundamentals, including DNS, DHCP and email-related issues. Managing support tickets in line with Service Level Agreements (SLAs), ensuring effective prioritisation and queue management. Assisting with device builds, deployments and general system maintenance. Accurately documenting incidents, resolutions and updates within the ticketing system. Escalating more complex issues where required while maintaining ownership through to resolution. About You You'll have a genuine enthusiasm for IT, enjoy solving technical problems and thrive in a customer-focused environment. Essential Skills & Experience 1-2 years' experience in an IT Support or Managed Service Provider (MSP) environment (strong candidates with transferable experience will also be considered). Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload and manage multiple support requests. Technical Knowledge You'll have experience with: Active Directory Windows Server (2012 onwards) Windows 10/11 Microsoft Office Microsoft 365 Administration Networking fundamentals (DNS, DHCP and email) Experience with any of the following would be advantageous: Microsoft Intune Microsoft Entra ID Microsoft Teams SharePoint Online VoIP systems (particularly Gamma) Apple device support ConnectWise ITIL Foundation, CompTIA A+/Network+ or Microsoft certifications What's on Offer Competitive salary of £28,000-£29,000 24 days annual leave plus Bank Holidays Birthday off every year Company pension Holiday buy-back scheme Employee Assistance Programme Rewards & Recognition scheme Free on-site parking Supportive team environment with opportunities for training and career progression If you're looking to build your career within a fast-paced Managed Services environment and enjoy working with a variety of technologies, we'd love to hear from you. Apply today and take the next step in your IT career. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Safeguarding & Treasury Manager
Yapily
Who are Yapily We're standing at the forefront of a transformative era for financial services and we act like it. We're curious, hard-working innovators who want to challenge the norm and build what's next. Why we exist, and where we're headed: Our Mission: Redefining how the world interacts with value. Our Vision: A world without financial friction Our Purpose: To empower everyone to access and move value. At Yapily, we're building a powerful, scalable, and secure open banking infrastructure that redefines how the world interacts with value. Our open banking platform powers leading companies, such as Adyen, Intuit QuickBooks, and Google. By delivering payment initiation, bank data access, and pre-built products, we enable businesses to innovate fast and push the boundaries of financial technology. As an early pioneer of open banking, we're actively shaping the future of this industry with unrivalled expertise and a relentless focus on innovation. As we expand our regulated entity footprint and product offering, by initiating our UK and Irish/EU Electronic Money Institution (EMI) operations, we are building out the safeguarding and treasury function to meet our regulatory obligations and optimise our commercial obligations. What we're looking for Yapily is seeking an experienced, detail-oriented Safeguarding & Treasury Manager to own end-to-end EMI safeguarding compliance and to optimise the treasury management across the Group. This is a critical hire that bridges regulatory rigour and financial value creation: you will protect customer funds, satisfy the regulators, and simultaneously optimise our partnerships with our financial partners and unlock yield on the company's operating funds. You will be a subject matter expert in EMI safeguarding from prior similar roles in EMIs, preferably in the UK. You have detailed operational knowledge of the regulatory requirements in the UK (CASS) and in Ireland/EU (EMR, PSR). You have designed, operationalised and right sized processes to ensure regulatory compliance and treasury optimisation. You lead with a collaborative and fun "can do" mindset. You are solutions focused, designing and operating automated / AI enhanced processes. Responsibilities EMI Safeguarding Perform daily safeguarding reconciliations, ensuring that relevant funds held by Yapily match the safeguarding record and identifying and resolving breaks within required timeframes. Prepare all regulatory safeguarding reports to FCA. Prepare all internal reporting (to VP of Finance, Safeguarding Committee and the Board); continuously improving our internal governance and processes. Manage the day to day relationship with the custodian banks, including reconciliation queries, credit limit monitoring and escalation of material issues. Own, maintain and annually test the Safeguarding Wind Down Plan, ensuring it remains operational. Serve as the primary internal owner for the annual safeguarding external audit, coordinating evidence requests, responding to auditor queries and remediating findings. Treasury Optimisation Manage the liquidity and capital positions of all group entities, in line with regulatory requirements and optimisation strategies. Identify, evaluate and implement yield generating strategies for the Group's operating funds, including money market funds, short dated instruments and bank deposit structures. Diversify the placement of customer and relevant funds across eligible custodian arrangements in line with regulatory requirements and internal risk appetite. Define and document treasury policy, including investment mandates and concentration limits. Monitor counterparty credit quality and flag deterioration to senior stakeholders. Build and maintain a treasury dashboard, tracking liquidity, yield, counterparty exposure and FX risk. You will report to the VP of Finance of Yapily. This role works cross functionally, partnering closely with the EMI support and operations, risk, and technology teams, in addition to the wider Finance function. This list above is not exhaustive, and there may be other tasks that we ask you to be involved in from time to time. Above all, you are flexible and want to add value wherever you can. You understand that in a start up, priorities change and we all need to be adaptable. Not only will you be comfortable when asked to input and lead in other areas, but you'll be comfortable being a self starter and instigating changes yourself. For your new role You bring the following: Expertise and skills: Regarding Safeguarding: significant relevant experience within an Electronic Money Institution, with direct, hands on ownership of safeguarding reconciliations and incident reporting / management. Strong preference for candidates with such EMI experience in UK, so you're familiar with the new CASS requirements. Deep, demonstrable knowledge of the operational requirements for safeguarding relevant funds; able to apply the rules without reliance on external counsel for day to day matters. Proven ability to build, own and maintain reconciliation reports independently, including designing break resolution workflows. Practical knowledge of resolution/wind down planning, managing audits and working directly with custodian banks. Regarding Treasury Management: Proven experience in treasury management within a fintech or payments business, including regulated capital and liquidity management, yield optimisation and money market instruments. Exposure to multi entity treasury structures, having managed treasury operations for both subsidiaries and parent level. Expertise in managing multi currency cash flows, optimising FX risk mitigation strategies, and overseeing cross border funding to support Yapily's expansion in Europe and beyond. Advanced financial modelling skills to build robust, scalable cash flow forecasting models that can adapt to a fast moving, high growth scale up environment. Technical/analytical skills: Professional accounting qualification (ACA, ACCA, CIMA, ACT or equivalent) is a strong advantage but not a requirement. Strong analytical skills with high proficiency in Excel / Google Sheets, and experience using ledgers and data/BI tools (Big Query/Looker, SQL, Python). Familiarity with optimising treasury management systems (TSMs) that leverage API driven infrastructure for real time monitoring. Ability and genuine appetite to build on AI tooling to automate reconciliation, reporting and monitoring workflows; this is an active expectation of the role, not a future consideration. Qualities: You understand the importance of attention to detail and ensuring quality outputs. Everything you produce is of high quality. You have a can do approach. You think on your feet. Switching up tasks and juggling multiple priorities comes naturally to you. You understand that your stakeholders will have different strengths. You're happy to learn from them and to share your expertise. You're commercially minded - you understand how regulatory compliance and effective treasury management can positively impact our products, services and wider business. You think outside of the box and are pragmatic. You will bring in and iterate on the experience, skills and knowledge of best practice that you have seen elsewhere. You are always looking for better and cost effective ways to do things. You enjoy solving problems. You don't get flustered easily. You're comfortable managing your time and can be counted on to skilfully handle issues. You are driven and curious. You ask questions and you strive to understand. Benefits 25 days holiday a year (plus bank holidays) in the UK We also offer an additional holiday day after 1 year's service, up to the value of 5 days We're serious about work/life balance and operate hybrid working, giving you the flexibility to work from home, working from our amazing office space or work abroad for up to 30 days per year 'Nomad Working' Comprehensive Private Medical Insurance Company Pension Scheme Enhanced Paternity and Maternity leave £200 annual Learning and Personal Development budget Cycle To Work Scheme Employee Referral Scheme which offers £1,000 per employee referral Monthly social budget Daily snacks provided in the office Dog friendly offices
Jul 10, 2026
Full time
Who are Yapily We're standing at the forefront of a transformative era for financial services and we act like it. We're curious, hard-working innovators who want to challenge the norm and build what's next. Why we exist, and where we're headed: Our Mission: Redefining how the world interacts with value. Our Vision: A world without financial friction Our Purpose: To empower everyone to access and move value. At Yapily, we're building a powerful, scalable, and secure open banking infrastructure that redefines how the world interacts with value. Our open banking platform powers leading companies, such as Adyen, Intuit QuickBooks, and Google. By delivering payment initiation, bank data access, and pre-built products, we enable businesses to innovate fast and push the boundaries of financial technology. As an early pioneer of open banking, we're actively shaping the future of this industry with unrivalled expertise and a relentless focus on innovation. As we expand our regulated entity footprint and product offering, by initiating our UK and Irish/EU Electronic Money Institution (EMI) operations, we are building out the safeguarding and treasury function to meet our regulatory obligations and optimise our commercial obligations. What we're looking for Yapily is seeking an experienced, detail-oriented Safeguarding & Treasury Manager to own end-to-end EMI safeguarding compliance and to optimise the treasury management across the Group. This is a critical hire that bridges regulatory rigour and financial value creation: you will protect customer funds, satisfy the regulators, and simultaneously optimise our partnerships with our financial partners and unlock yield on the company's operating funds. You will be a subject matter expert in EMI safeguarding from prior similar roles in EMIs, preferably in the UK. You have detailed operational knowledge of the regulatory requirements in the UK (CASS) and in Ireland/EU (EMR, PSR). You have designed, operationalised and right sized processes to ensure regulatory compliance and treasury optimisation. You lead with a collaborative and fun "can do" mindset. You are solutions focused, designing and operating automated / AI enhanced processes. Responsibilities EMI Safeguarding Perform daily safeguarding reconciliations, ensuring that relevant funds held by Yapily match the safeguarding record and identifying and resolving breaks within required timeframes. Prepare all regulatory safeguarding reports to FCA. Prepare all internal reporting (to VP of Finance, Safeguarding Committee and the Board); continuously improving our internal governance and processes. Manage the day to day relationship with the custodian banks, including reconciliation queries, credit limit monitoring and escalation of material issues. Own, maintain and annually test the Safeguarding Wind Down Plan, ensuring it remains operational. Serve as the primary internal owner for the annual safeguarding external audit, coordinating evidence requests, responding to auditor queries and remediating findings. Treasury Optimisation Manage the liquidity and capital positions of all group entities, in line with regulatory requirements and optimisation strategies. Identify, evaluate and implement yield generating strategies for the Group's operating funds, including money market funds, short dated instruments and bank deposit structures. Diversify the placement of customer and relevant funds across eligible custodian arrangements in line with regulatory requirements and internal risk appetite. Define and document treasury policy, including investment mandates and concentration limits. Monitor counterparty credit quality and flag deterioration to senior stakeholders. Build and maintain a treasury dashboard, tracking liquidity, yield, counterparty exposure and FX risk. You will report to the VP of Finance of Yapily. This role works cross functionally, partnering closely with the EMI support and operations, risk, and technology teams, in addition to the wider Finance function. This list above is not exhaustive, and there may be other tasks that we ask you to be involved in from time to time. Above all, you are flexible and want to add value wherever you can. You understand that in a start up, priorities change and we all need to be adaptable. Not only will you be comfortable when asked to input and lead in other areas, but you'll be comfortable being a self starter and instigating changes yourself. For your new role You bring the following: Expertise and skills: Regarding Safeguarding: significant relevant experience within an Electronic Money Institution, with direct, hands on ownership of safeguarding reconciliations and incident reporting / management. Strong preference for candidates with such EMI experience in UK, so you're familiar with the new CASS requirements. Deep, demonstrable knowledge of the operational requirements for safeguarding relevant funds; able to apply the rules without reliance on external counsel for day to day matters. Proven ability to build, own and maintain reconciliation reports independently, including designing break resolution workflows. Practical knowledge of resolution/wind down planning, managing audits and working directly with custodian banks. Regarding Treasury Management: Proven experience in treasury management within a fintech or payments business, including regulated capital and liquidity management, yield optimisation and money market instruments. Exposure to multi entity treasury structures, having managed treasury operations for both subsidiaries and parent level. Expertise in managing multi currency cash flows, optimising FX risk mitigation strategies, and overseeing cross border funding to support Yapily's expansion in Europe and beyond. Advanced financial modelling skills to build robust, scalable cash flow forecasting models that can adapt to a fast moving, high growth scale up environment. Technical/analytical skills: Professional accounting qualification (ACA, ACCA, CIMA, ACT or equivalent) is a strong advantage but not a requirement. Strong analytical skills with high proficiency in Excel / Google Sheets, and experience using ledgers and data/BI tools (Big Query/Looker, SQL, Python). Familiarity with optimising treasury management systems (TSMs) that leverage API driven infrastructure for real time monitoring. Ability and genuine appetite to build on AI tooling to automate reconciliation, reporting and monitoring workflows; this is an active expectation of the role, not a future consideration. Qualities: You understand the importance of attention to detail and ensuring quality outputs. Everything you produce is of high quality. You have a can do approach. You think on your feet. Switching up tasks and juggling multiple priorities comes naturally to you. You understand that your stakeholders will have different strengths. You're happy to learn from them and to share your expertise. You're commercially minded - you understand how regulatory compliance and effective treasury management can positively impact our products, services and wider business. You think outside of the box and are pragmatic. You will bring in and iterate on the experience, skills and knowledge of best practice that you have seen elsewhere. You are always looking for better and cost effective ways to do things. You enjoy solving problems. You don't get flustered easily. You're comfortable managing your time and can be counted on to skilfully handle issues. You are driven and curious. You ask questions and you strive to understand. Benefits 25 days holiday a year (plus bank holidays) in the UK We also offer an additional holiday day after 1 year's service, up to the value of 5 days We're serious about work/life balance and operate hybrid working, giving you the flexibility to work from home, working from our amazing office space or work abroad for up to 30 days per year 'Nomad Working' Comprehensive Private Medical Insurance Company Pension Scheme Enhanced Paternity and Maternity leave £200 annual Learning and Personal Development budget Cycle To Work Scheme Employee Referral Scheme which offers £1,000 per employee referral Monthly social budget Daily snacks provided in the office Dog friendly offices
Accent Housing Group
Assistant Director of Repairs and Maintenance
Accent Housing Group Peterborough, Cambridgeshire
A place to make things happen Location: This is a hybrid role with a national remit and travel to Accent schemes and offices. You'll be contracted to your nearest Accent office (Bradford/Burnley/Camberley/Peterborough/Stockton).Salary: Circa £90k per annumPermanent, 35 hours per weekThis is an exciting time to join Accent as we invest in our homes, services, and customer experience across a national portfolio.We're looking for an experienced and forward-thinking leader to head up our Repairs & Maintenance service, ensuring our customers receive a high-quality, efficient, and responsive service that keeps their homes safe, comfortable, and well-maintained.As our Assistant Director of Repairs and Maintenance, you will lead our responsive repairs and voids service, ensuring homes are maintained to a high standard and delivered in a way that is efficient, cost-effective, and customer-focused. What You'll Be Doing Leading the delivery of responsive repairs and voids maintenance services Driving continuous service improvement using customer insight, complaints, and performance data Managing contractors and suppliers, ensuring strong performance and value for money Leading procurement activity and building long-term strategic partnerships Ensuring compliance with health & safety legislation across all activities Managing budgets and maintaining strong financial control Overseeing void turnaround to minimise rent loss and maximise efficiency Handling disrepair cases, ensuring effective resolution and learning Acting as the technical lead for repairs, working closely with customer contact teams to improve right-first-time delivery Engaging customers and stakeholders in shaping and improving services Monitoring and reporting on performance to senior leaders and governance groups Your Leadership Impact You'll lead with purpose, creating a culture where: Customers are at the heart of every decision Teams feel supported, empowered, and challenged to grow Innovation and continuous improvement are encouraged Collaboration, inclusion, and trust are embedded across the organisation About you CIH Level 5 (or equivalent with CIH top-ups), or willingness to work towards Relevant qualification or substantial experience in construction or asset management Proven leadership experience delivering high-performing repairs and voids services, achieving excellent customer satisfaction outcomes Strong leadership and motivational skills, with the ability to build and sustain a high-performance team culture Strong commitment to customer and building safety alongside service delivery Excellent understanding of repairs performance, with strong commercial awareness Experience managing significant budgets and overseeing procurement activity Proven ability to collaborate across teams to deliver sustainable service improvements Full UK driving licence and access to a vehicle, with the ability to travel extensively across Accent's sites and estates Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the Executive Director of Assets & Compliance and another member of the Senior Leadership Team. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring. Planned date: 31st July or 3rd August via Teams. Stage 2: A Place to Show Your Strengths You'll deliver a presentation to the panel and have your final behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. Planned date: 7th or 11th August at our Bradford office or 12th or 13th August at our Peterborough office. We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.And because we believe great work deserves great rewards, here's what you can look forward to:Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance.Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive.Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.REF-
Jul 10, 2026
Full time
A place to make things happen Location: This is a hybrid role with a national remit and travel to Accent schemes and offices. You'll be contracted to your nearest Accent office (Bradford/Burnley/Camberley/Peterborough/Stockton).Salary: Circa £90k per annumPermanent, 35 hours per weekThis is an exciting time to join Accent as we invest in our homes, services, and customer experience across a national portfolio.We're looking for an experienced and forward-thinking leader to head up our Repairs & Maintenance service, ensuring our customers receive a high-quality, efficient, and responsive service that keeps their homes safe, comfortable, and well-maintained.As our Assistant Director of Repairs and Maintenance, you will lead our responsive repairs and voids service, ensuring homes are maintained to a high standard and delivered in a way that is efficient, cost-effective, and customer-focused. What You'll Be Doing Leading the delivery of responsive repairs and voids maintenance services Driving continuous service improvement using customer insight, complaints, and performance data Managing contractors and suppliers, ensuring strong performance and value for money Leading procurement activity and building long-term strategic partnerships Ensuring compliance with health & safety legislation across all activities Managing budgets and maintaining strong financial control Overseeing void turnaround to minimise rent loss and maximise efficiency Handling disrepair cases, ensuring effective resolution and learning Acting as the technical lead for repairs, working closely with customer contact teams to improve right-first-time delivery Engaging customers and stakeholders in shaping and improving services Monitoring and reporting on performance to senior leaders and governance groups Your Leadership Impact You'll lead with purpose, creating a culture where: Customers are at the heart of every decision Teams feel supported, empowered, and challenged to grow Innovation and continuous improvement are encouraged Collaboration, inclusion, and trust are embedded across the organisation About you CIH Level 5 (or equivalent with CIH top-ups), or willingness to work towards Relevant qualification or substantial experience in construction or asset management Proven leadership experience delivering high-performing repairs and voids services, achieving excellent customer satisfaction outcomes Strong leadership and motivational skills, with the ability to build and sustain a high-performance team culture Strong commitment to customer and building safety alongside service delivery Excellent understanding of repairs performance, with strong commercial awareness Experience managing significant budgets and overseeing procurement activity Proven ability to collaborate across teams to deliver sustainable service improvements Full UK driving licence and access to a vehicle, with the ability to travel extensively across Accent's sites and estates Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the Executive Director of Assets & Compliance and another member of the Senior Leadership Team. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring. Planned date: 31st July or 3rd August via Teams. Stage 2: A Place to Show Your Strengths You'll deliver a presentation to the panel and have your final behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. Planned date: 7th or 11th August at our Bradford office or 12th or 13th August at our Peterborough office. We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.And because we believe great work deserves great rewards, here's what you can look forward to:Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance.Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive.Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.REF-
Aston University
Deputy AR Manager
Aston University
Deputy AR Manager The post holder will assist in the effective delivery of the University's end-to-end Accounts Receivable (AR) function, ensuring timely and accurate management of various income streams. They will provide day-to-day leadership, act as an operational escalation point, and oversee the resolution of complex queries. They will contribute to continuous improvement, service excellence, and compliance with institutional and sector regulations.The post holder will report to the Accounts Receivable Manager and will positively contribute to the delivery of a consistent, high-quality service, ensuring that AR is efficient, customer-focused and aligned with institutional priorities. Key relationships will need to be managed through liaison with support areas, internal departments and government bodies, and you will need to be an excellent communicator with proven experience in analytical skills and problem-solving.The post holder will be responsible for the operational activities of the Accounts Receivable (AR) function. This includes line management of some of the AR team members, and all the tasks required to deliver a high-quality AR service to all stakeholders. All activities are to be executed and delivered as per the policies of the University and standards set by the Head of Financial Operations. You will deputise for the Accounts Receivable Manager and will maintain certain key AR processes.The post holder will need proven systems experience with strong analytical and problem-solving skills. They must demonstrate excellent organisational and communication skills and be confident in their ability to inspire and encourage the team to succeed. Previous experience in the management of financial accounts, cash management and credit control is essential, together with a continuous, innovative, and cultural improvement approach underpinned by excellent service provision. What we offer: - Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.- Excellent training and development opportunities.- A generous annual leave scheme with 30 days of bookable leave and a further 13 days of bank holidays and university closure days.- Everyday discounts to a number of activities and retailers.- Great family-friendly policies.- On-site gym and pool with discounted staff membership availableFurther information on our Benefits and Rewards can be found on our website.This role may meet the requirements for Skilled Worker visa sponsorship. If you require sponsorship, Aston University will assess eligibility if you are shortlisted for the role. Please note, we are unable to confirm individual eligibility before shortlisting. See the UK government website for more information on Skilled Worker visa eligibility.
Jul 10, 2026
Full time
Deputy AR Manager The post holder will assist in the effective delivery of the University's end-to-end Accounts Receivable (AR) function, ensuring timely and accurate management of various income streams. They will provide day-to-day leadership, act as an operational escalation point, and oversee the resolution of complex queries. They will contribute to continuous improvement, service excellence, and compliance with institutional and sector regulations.The post holder will report to the Accounts Receivable Manager and will positively contribute to the delivery of a consistent, high-quality service, ensuring that AR is efficient, customer-focused and aligned with institutional priorities. Key relationships will need to be managed through liaison with support areas, internal departments and government bodies, and you will need to be an excellent communicator with proven experience in analytical skills and problem-solving.The post holder will be responsible for the operational activities of the Accounts Receivable (AR) function. This includes line management of some of the AR team members, and all the tasks required to deliver a high-quality AR service to all stakeholders. All activities are to be executed and delivered as per the policies of the University and standards set by the Head of Financial Operations. You will deputise for the Accounts Receivable Manager and will maintain certain key AR processes.The post holder will need proven systems experience with strong analytical and problem-solving skills. They must demonstrate excellent organisational and communication skills and be confident in their ability to inspire and encourage the team to succeed. Previous experience in the management of financial accounts, cash management and credit control is essential, together with a continuous, innovative, and cultural improvement approach underpinned by excellent service provision. What we offer: - Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.- Excellent training and development opportunities.- A generous annual leave scheme with 30 days of bookable leave and a further 13 days of bank holidays and university closure days.- Everyday discounts to a number of activities and retailers.- Great family-friendly policies.- On-site gym and pool with discounted staff membership availableFurther information on our Benefits and Rewards can be found on our website.This role may meet the requirements for Skilled Worker visa sponsorship. If you require sponsorship, Aston University will assess eligibility if you are shortlisted for the role. Please note, we are unable to confirm individual eligibility before shortlisting. See the UK government website for more information on Skilled Worker visa eligibility.
South Yorkshire Mayoral Combined Authority
Information Governance & Corporate Complaints Officer
South Yorkshire Mayoral Combined Authority Sheffield, Yorkshire
Information Governance & Corporate Complaints Officer Application Deadline: 19 July 2026 Department: Governance & Legal Employment Type: Permanent - Full Time Location: Sheffield Head Office Reporting To: Information Governance & Corporate Complaints Manager Compensation: £39,153 - £41,772 / year Description Hours: 37 hours per week Contract: Permanent Salary: £39,153 - £41,772 Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office) We are seeking an ambitious Information Governance & Corporate Complaints Officer to join our Information Governance team. This is an officer role working on critical workstreams across Information Governance & Corporate Complaints. It involves providing expert advice, coordinating statutory processes, and working collaboratively across the organisation to embed secure, ethical, and efficient data handling practices, thereby driving service transformation and enhancing the citizen experience. About the role Support the development and implementation of the information governance strategy, policies, and guidance that promote best practices in Information Governance. Ensuring alignment with national legislation and standards, including GDPR and FOI, by contributing to policy reviews, stakeholder engagement, and awareness raising activities to ensure SYMCA maintains a compliant, secure, and transparent approach to managing personal and organisational data. Support the end to end corporate complaints process, including complex and escalated cases, ensuring fair, proportionate, and evidence based resolution, strengthening the organisation's commitment to learning from feedback, improving services, and upholding the values of fairness, integrity, and responsiveness. Work collaboratively with teams across SYMCA to embed good information governance and complaint handling practices into everyday work. We are particularly interested in candidates with a background in either Information Governance or complaints. About you You will have a strong working knowledge of Data Protection legislation, including the UK GDPR, DPA 2018, and associated guidance from the ICO, including Subject Access Requests (SARs) and other individual rights under data protection law. You will have an understanding of the Freedom of Information Act 2000, Environmental Information Regulations (EIR), and related statutory obligations. You will have practical experience in managing data protection or corporate handling and customer resolution in a public sector context. Benefits All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success. In addition to the above, some of our benefits include - Holiday Entitlement - From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro rata for part time colleagues. Annual Leave Purchase Scheme - The ability to purchase up to a further 15 days per year in addition to your normal annual leave. Hybrid working - Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts. Flexible Hours Scheme - Most roles within SYMCA work under the Flexi Scheme which allows office based employees' flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time off in the form of Flexi Leave or banked Annual Leave. Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle to Work schemes. Training on the job - Support with upskilling skills through on the job training and qualifications. Professional Membership Fees - Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management. Diversity at South Yorkshire Combined Mayoral Authority Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements. Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview. If you require any reasonable adjustments throughout the process, please contact or include within your application form detailing the adjustment and how it will assist in managing any barriers.
Jul 09, 2026
Full time
Information Governance & Corporate Complaints Officer Application Deadline: 19 July 2026 Department: Governance & Legal Employment Type: Permanent - Full Time Location: Sheffield Head Office Reporting To: Information Governance & Corporate Complaints Manager Compensation: £39,153 - £41,772 / year Description Hours: 37 hours per week Contract: Permanent Salary: £39,153 - £41,772 Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office) We are seeking an ambitious Information Governance & Corporate Complaints Officer to join our Information Governance team. This is an officer role working on critical workstreams across Information Governance & Corporate Complaints. It involves providing expert advice, coordinating statutory processes, and working collaboratively across the organisation to embed secure, ethical, and efficient data handling practices, thereby driving service transformation and enhancing the citizen experience. About the role Support the development and implementation of the information governance strategy, policies, and guidance that promote best practices in Information Governance. Ensuring alignment with national legislation and standards, including GDPR and FOI, by contributing to policy reviews, stakeholder engagement, and awareness raising activities to ensure SYMCA maintains a compliant, secure, and transparent approach to managing personal and organisational data. Support the end to end corporate complaints process, including complex and escalated cases, ensuring fair, proportionate, and evidence based resolution, strengthening the organisation's commitment to learning from feedback, improving services, and upholding the values of fairness, integrity, and responsiveness. Work collaboratively with teams across SYMCA to embed good information governance and complaint handling practices into everyday work. We are particularly interested in candidates with a background in either Information Governance or complaints. About you You will have a strong working knowledge of Data Protection legislation, including the UK GDPR, DPA 2018, and associated guidance from the ICO, including Subject Access Requests (SARs) and other individual rights under data protection law. You will have an understanding of the Freedom of Information Act 2000, Environmental Information Regulations (EIR), and related statutory obligations. You will have practical experience in managing data protection or corporate handling and customer resolution in a public sector context. Benefits All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success. In addition to the above, some of our benefits include - Holiday Entitlement - From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro rata for part time colleagues. Annual Leave Purchase Scheme - The ability to purchase up to a further 15 days per year in addition to your normal annual leave. Hybrid working - Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts. Flexible Hours Scheme - Most roles within SYMCA work under the Flexi Scheme which allows office based employees' flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time off in the form of Flexi Leave or banked Annual Leave. Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle to Work schemes. Training on the job - Support with upskilling skills through on the job training and qualifications. Professional Membership Fees - Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management. Diversity at South Yorkshire Combined Mayoral Authority Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements. Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview. If you require any reasonable adjustments throughout the process, please contact or include within your application form detailing the adjustment and how it will assist in managing any barriers.
Barclays
Java Developer
Barclays
hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. Join us as a Java Developer at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. To be successful as a Java Developer , you should have experience with: Strong experience as a Java developer with a deep understanding of core Java concepts, modern frameworks and best practices for building scalable, maintainable and high-performance applications. Good technical acumen with the ability to quickly understand complex systems, troubleshoot issues and apply sound engineering principles to solve problems. Be a proactive learner who stays up to date with new technologies and continuously seeks to improve their skills and understanding. Other highly valued skills include: Proven ability to design and develop enterprise level software solutions using tools and techniques such as Source Control, Build Tools (e.g. Maven), TDD, Jenkins etc. Experience working in Financial services domain. Experience of mentoring other members of the team. Spring Hibernate. User interface technologies: REACT, Typescript, HTML5, CSS, Javascript JMS. ECS, Kubernetes, Docker. AWS development and deployment. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills This role will be based out of our Glasgow campus Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 08, 2026
Full time
hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. Join us as a Java Developer at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. To be successful as a Java Developer , you should have experience with: Strong experience as a Java developer with a deep understanding of core Java concepts, modern frameworks and best practices for building scalable, maintainable and high-performance applications. Good technical acumen with the ability to quickly understand complex systems, troubleshoot issues and apply sound engineering principles to solve problems. Be a proactive learner who stays up to date with new technologies and continuously seeks to improve their skills and understanding. Other highly valued skills include: Proven ability to design and develop enterprise level software solutions using tools and techniques such as Source Control, Build Tools (e.g. Maven), TDD, Jenkins etc. Experience working in Financial services domain. Experience of mentoring other members of the team. Spring Hibernate. User interface technologies: REACT, Typescript, HTML5, CSS, Javascript JMS. ECS, Kubernetes, Docker. AWS development and deployment. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills This role will be based out of our Glasgow campus Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
London Stock Exchange Group
Senior Manager, Client Management - Regulatory Reporting
London Stock Exchange Group
Role profile:Post Trade Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with operational risk and trade processing (e.g. reconciliations, data solutions & regulatory reporting. Reporting to the Head of Operations of LSEG Regulatory Reporting Solutions, the Senior Manager of Customer Success is responsible for leading the client success strategy across our regulatory reporting solutions. This role ensures that clients receive exceptional support, achieving high client satisfaction, client retention whilst delivering best in class account management and operational excellence. The role also plays a key part in delivering the LSEG's Product Led, Client Centric strategy.Leadership & StrategyDefine and implement the customer success strategy aligned with business goals and strategyActively engage with Sales and key stakeholders across the business, to understand client and market dynamics, translating insights into actionable objectivesDrive a customer success culture through Operations and the wider organisationProvide hands on leadership and coaching fostering a high-performance cultureDrive a culture of client-centricity, accountability, and continuous improvementClient Engagement & RetentionBuild and maintain strong relationships with key clients, including C-level and senior stakeholders.Develop and maintain tailored Customer Success Plans based on direct interactions, usage data, and client feedback.Proactively find opportunities to expand product usage and deepen client engagement.Improve advocacy by demonstrating value, building trust, and aligning solutions with client objectives.Ensure customer plans are regularly reviewed and updated to reflect evolving needs and priorities.Handling conflict and escalations with empathy and effectivenessOperational ExcellenceDevelop and monitor client critical metrics such as client retention, client satisfaction, SLA adherence, issue resolution time, and defect resolution.Collaborate with Product, Compliance, and Technology teams to ensure client feedback informs roadmap and service enhancements.Oversee the implementation of tools and processes to scale client success operations effectively.Develop and implement a comprehensive client communication strategy to ensure timely, clear, and consistent operational updates and product/technology enhancements.Voice of the CustomerAct as the internal champion for the voice of the customer, synthesising insights from client interactions, feedback, and surveys.Communicate customer needs, difficulties, and opportunities to senior leadership and product teams to inform strategic decisions.Drive continuous improvement initiatives based on customer insights and satisfaction trends.Regulatory & Operational Risk ManagementEnsure all client interactions and processes align with internal and regulatory frameworks.Ensure robust control oversight and governance across all customer success activities.Monitor adherence to internal policies and regulatory requirements, escalating risks where appropriate.Required Skills & Experience7+ years in customer success, client services, or regulatory operations within financial services.Understanding of regulatory reporting regimes (e.g., EMIR, MiFIR, SFTR, ASIC, CFTC, SEC).Leadership experience with the ability to inspire and scale teams.Strong client relationship management and stakeholder engagement skills.Familiarity with reporting platforms, trade repositories, and regulatory technology (RegTech) solutions.Demonstrated success in improving customer experience and driving measurable outcomesData-driven mentality with experience using CRM and client success tools (e.g., Salesforce, Gainsight).Desirable QualificationsExperience working with buy-side and sell-side institutions, or within a regulatory reporting vendor or ARM/TR.Experience developing and executing communication strategies in a regulated environment.Familiarity with reporting platforms, trade repositories, and RegTech solutions.Personal attributes:Client-Centric: Always puts the client's needs and outcomes at the centre of decision-making.Strategic Thinker: Able to see the big picture while managing the details.Resilient & Calm Under Pressure: Maintains composure in high-stakes or regulatory-driven environments.Collaborative Leader: Builds strong cross-functional relationships and fosters team cohesion.Excellent Communicator: Clear, concise, and confident in both written and verbal communication.Analytical & Insight-Driven: Uses data to inform decisions and continuously improve performance.Proactive & Accountable: Takes ownership and drives initiatives forward with minimal oversight.Career Stage:ManagerLondon Stock Exchange Group (LSEG) Information:Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Jul 08, 2026
Full time
Role profile:Post Trade Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with operational risk and trade processing (e.g. reconciliations, data solutions & regulatory reporting. Reporting to the Head of Operations of LSEG Regulatory Reporting Solutions, the Senior Manager of Customer Success is responsible for leading the client success strategy across our regulatory reporting solutions. This role ensures that clients receive exceptional support, achieving high client satisfaction, client retention whilst delivering best in class account management and operational excellence. The role also plays a key part in delivering the LSEG's Product Led, Client Centric strategy.Leadership & StrategyDefine and implement the customer success strategy aligned with business goals and strategyActively engage with Sales and key stakeholders across the business, to understand client and market dynamics, translating insights into actionable objectivesDrive a customer success culture through Operations and the wider organisationProvide hands on leadership and coaching fostering a high-performance cultureDrive a culture of client-centricity, accountability, and continuous improvementClient Engagement & RetentionBuild and maintain strong relationships with key clients, including C-level and senior stakeholders.Develop and maintain tailored Customer Success Plans based on direct interactions, usage data, and client feedback.Proactively find opportunities to expand product usage and deepen client engagement.Improve advocacy by demonstrating value, building trust, and aligning solutions with client objectives.Ensure customer plans are regularly reviewed and updated to reflect evolving needs and priorities.Handling conflict and escalations with empathy and effectivenessOperational ExcellenceDevelop and monitor client critical metrics such as client retention, client satisfaction, SLA adherence, issue resolution time, and defect resolution.Collaborate with Product, Compliance, and Technology teams to ensure client feedback informs roadmap and service enhancements.Oversee the implementation of tools and processes to scale client success operations effectively.Develop and implement a comprehensive client communication strategy to ensure timely, clear, and consistent operational updates and product/technology enhancements.Voice of the CustomerAct as the internal champion for the voice of the customer, synthesising insights from client interactions, feedback, and surveys.Communicate customer needs, difficulties, and opportunities to senior leadership and product teams to inform strategic decisions.Drive continuous improvement initiatives based on customer insights and satisfaction trends.Regulatory & Operational Risk ManagementEnsure all client interactions and processes align with internal and regulatory frameworks.Ensure robust control oversight and governance across all customer success activities.Monitor adherence to internal policies and regulatory requirements, escalating risks where appropriate.Required Skills & Experience7+ years in customer success, client services, or regulatory operations within financial services.Understanding of regulatory reporting regimes (e.g., EMIR, MiFIR, SFTR, ASIC, CFTC, SEC).Leadership experience with the ability to inspire and scale teams.Strong client relationship management and stakeholder engagement skills.Familiarity with reporting platforms, trade repositories, and regulatory technology (RegTech) solutions.Demonstrated success in improving customer experience and driving measurable outcomesData-driven mentality with experience using CRM and client success tools (e.g., Salesforce, Gainsight).Desirable QualificationsExperience working with buy-side and sell-side institutions, or within a regulatory reporting vendor or ARM/TR.Experience developing and executing communication strategies in a regulated environment.Familiarity with reporting platforms, trade repositories, and RegTech solutions.Personal attributes:Client-Centric: Always puts the client's needs and outcomes at the centre of decision-making.Strategic Thinker: Able to see the big picture while managing the details.Resilient & Calm Under Pressure: Maintains composure in high-stakes or regulatory-driven environments.Collaborative Leader: Builds strong cross-functional relationships and fosters team cohesion.Excellent Communicator: Clear, concise, and confident in both written and verbal communication.Analytical & Insight-Driven: Uses data to inform decisions and continuously improve performance.Proactive & Accountable: Takes ownership and drives initiatives forward with minimal oversight.Career Stage:ManagerLondon Stock Exchange Group (LSEG) Information:Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Harris Federation
Senior IT Technician
Harris Federation
? WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the page. ? ABOUT THIS OPPORTUNITY We are looking for two Senior IT Technicians to oversee IT support services and project-related activities across a number of our successful secondary academies. Thames Quadrant: Bromley, Newham & Tower Hamlets, Brent, Tottenham Hale, Thamesmead - in person interviews on 22nd July South Quadrant: Croydon, Merton, Sutton - in person interviews 29th July. As a roaming technician, you will provide flexible support to cover short-term absences, vacancies, and additional demand, ensuring the continued delivery of high-quality, ITIL-aligned IT services . ? MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high-quality technical IT support, advice and guidance to staff, students and head office employees where necessary Ensuring IT Support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated Ensuring that IT support tickets are resolved within the target resolution time Re-routing and/or escalting IT support tickets to the appropriate team as necessary Identifying, implementing and documenting workarounds for desktop related problems within the Knowledgebase. Identifying recurring IT incidents and performing root cause analysis to identify the underlying cause Notifying key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to deliver a service WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Excellent spoken and written communication skills Self motivation, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment The ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving. Flexibility, adaptability and the capability to handle the various pressures and demands associated with this highly customer focussed ICT support role. Good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products. Excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving. The ability to react quickly and effectively to issues and opportunities. For a full job description and person specification, please download the Job Pack. ? APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and coll
Jul 08, 2026
Full time
? WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the page. ? ABOUT THIS OPPORTUNITY We are looking for two Senior IT Technicians to oversee IT support services and project-related activities across a number of our successful secondary academies. Thames Quadrant: Bromley, Newham & Tower Hamlets, Brent, Tottenham Hale, Thamesmead - in person interviews on 22nd July South Quadrant: Croydon, Merton, Sutton - in person interviews 29th July. As a roaming technician, you will provide flexible support to cover short-term absences, vacancies, and additional demand, ensuring the continued delivery of high-quality, ITIL-aligned IT services . ? MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high-quality technical IT support, advice and guidance to staff, students and head office employees where necessary Ensuring IT Support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated Ensuring that IT support tickets are resolved within the target resolution time Re-routing and/or escalting IT support tickets to the appropriate team as necessary Identifying, implementing and documenting workarounds for desktop related problems within the Knowledgebase. Identifying recurring IT incidents and performing root cause analysis to identify the underlying cause Notifying key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to deliver a service WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Excellent spoken and written communication skills Self motivation, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment The ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving. Flexibility, adaptability and the capability to handle the various pressures and demands associated with this highly customer focussed ICT support role. Good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products. Excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving. The ability to react quickly and effectively to issues and opportunities. For a full job description and person specification, please download the Job Pack. ? APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and coll
Group 1 Automotive
HR People Advisor - Manchester (North West Region)
Group 1 Automotive Manchester, Lancashire
HR People Advisor - Manchester (North West Region) Regional Multi Site Role - Travel Required Want to be the best you can be? It's what drives us too. Working with our People Team as a People Advisor you will be a key part of the organisation and supporting empowerment and capability of our leaders and colleagues. You will have excellent communication and organisational skills. As part of a successful, global automotive group, you'll broaden your experience across our wide portfolio of stores and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and recharge Save money every day with our exclusive retail discounts Drive a great deal with discounts on new and used cars, plus servicing offers Plan for the years ahead with our company pension scheme Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter Commute for less with our cycle-to-work scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily Make a difference with a paid day to volunteer in your community Invest in your future with our company share purchase plan Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. Life assurance with the option to increase cover We're open to flexible working options - just ask What you'll do day to day Manage contact into the People Team from managers and colleagues, these may be via Teams, email or phone, providing a first point of contact service. This could involve providing information and advice or triaging to another member of the People Team. Manage, support, and coach managers through a volume and variety of employee relations cases effectively at any one time ensuring a fair, pragmatic and consistent approach is applied across the business. Coach and support managers to improve people management capability including all formal processes, contractual obligations, terms and conditions, policies etc. Offer impartial advice, support and guidance to colleagues regarding the application of our people processes and initiatives Be able to support conflict resolution via mediation. Ensure that all correspondence in relation to the above meets Company values and standards and external legal obligations and is recorded appropriately and in line with GDPR standards. Develop and maintain strong working relationships with People Business Partners, providing updates on cases, and advising on potential issues or trends arising to support the long-term people strategy and agenda Identify and contribute to continuous improvement within the People Team around our People advice and wider service offering. To support implementation of any change programmes and other organisational changes as appropriate Helpful skills and qualifications Don't worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you. Proven experience as an HR Advisor or in a similar HR role. Strong knowledge of UK employment law and HR best practices. Excellent communication and interpersonal skills. Ability to handle sensitive and confidential information with discretion. Strong organisational and time management skills. Proficiency in HR software and Microsoft Office Suite CIPD (or working towards) qualifications desirable Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Jul 08, 2026
Full time
HR People Advisor - Manchester (North West Region) Regional Multi Site Role - Travel Required Want to be the best you can be? It's what drives us too. Working with our People Team as a People Advisor you will be a key part of the organisation and supporting empowerment and capability of our leaders and colleagues. You will have excellent communication and organisational skills. As part of a successful, global automotive group, you'll broaden your experience across our wide portfolio of stores and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and recharge Save money every day with our exclusive retail discounts Drive a great deal with discounts on new and used cars, plus servicing offers Plan for the years ahead with our company pension scheme Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter Commute for less with our cycle-to-work scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily Make a difference with a paid day to volunteer in your community Invest in your future with our company share purchase plan Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. Life assurance with the option to increase cover We're open to flexible working options - just ask What you'll do day to day Manage contact into the People Team from managers and colleagues, these may be via Teams, email or phone, providing a first point of contact service. This could involve providing information and advice or triaging to another member of the People Team. Manage, support, and coach managers through a volume and variety of employee relations cases effectively at any one time ensuring a fair, pragmatic and consistent approach is applied across the business. Coach and support managers to improve people management capability including all formal processes, contractual obligations, terms and conditions, policies etc. Offer impartial advice, support and guidance to colleagues regarding the application of our people processes and initiatives Be able to support conflict resolution via mediation. Ensure that all correspondence in relation to the above meets Company values and standards and external legal obligations and is recorded appropriately and in line with GDPR standards. Develop and maintain strong working relationships with People Business Partners, providing updates on cases, and advising on potential issues or trends arising to support the long-term people strategy and agenda Identify and contribute to continuous improvement within the People Team around our People advice and wider service offering. To support implementation of any change programmes and other organisational changes as appropriate Helpful skills and qualifications Don't worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you. Proven experience as an HR Advisor or in a similar HR role. Strong knowledge of UK employment law and HR best practices. Excellent communication and interpersonal skills. Ability to handle sensitive and confidential information with discretion. Strong organisational and time management skills. Proficiency in HR software and Microsoft Office Suite CIPD (or working towards) qualifications desirable Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
The Hospice of St Francis
Volunteering Coordinator
The Hospice of St Francis Berkhamsted, Hertfordshire
Main Duties & Responsibilities Volunteer Recruitment & Onboarding Lead end-to-end recruitment and onboarding of volunteers across all Hospice roles, including clinical, wellbeing, family support, retail, fundraising, finance, facilities and administrative roles. Deliver a high-quality, seamless onboarding experience for volunteer applicants. Co-deliver monthly Introduction to Volunteering sessions, including follow-up engagement. Maintain effective recruitment pipelines to meet service needs. Support with recruitment campaigns for high priority volunteering roles. Compliance & Governance Oversee volunteer compliance, ensuring volunteers, where required: Have satisfactory references Are DBS-checked Complete and refresh mandatory training, including face-to-face safeguarding and relevant onboarding training via departments Maintain accurate compliance records within CRM systems. Monitor and report on DBS and safeguarding renewals, liaising with volunteers, team leaders and the education team. Ensure adherence to Hospice policies, legal requirements and best practice Volunteer Operations & Service Delivery Provide front line guidance and advice on volunteer involvement and best practice to volunteer involving teams. Work with education team to co-facilitate Hospice Connections training sessions where required. Build strong cross-departmental relationships to align volunteering with organisational priorities. Demonstrate a thorough understanding of the volunteer lifecycle and provide guidance and support to managers in planning volunteer requirements, recruitment, onboarding, induction, training, ongoing supervision, recognition, development, issue resolution, and volunteer exit processes. Part of the People Team office cover answering telephone, email and in person queries or directing the enquiry to the right place to be resolved. This includes monitoring the volunteering and volunteer reference and volunteer rota inboxes. Arrange regular meetings with Hospice volunteer managers to: Review volunteer pipelines and activity Analyse data and service needs Identify opportunities for collaboration and service improvement Be a main point of contact for volunteers in key operational roles (e.g. IPU Kitchen, Meet & Greet), including recruitment, onboarding, supervision, and ongoing support Organise IPU volunteer rota planning and management (forward planning and weekly), ensuring adequate cover and resolving last-minute gaps, arranging shadow shifts and organising mentor allocation. Manage and organise tasks for admin volunteers within the Voluntary Services team. Volunteer Engagement & Experience Support with the planning and delivery of an annual programme of volunteer engagement events (e.g. Sunday lunches, feedback forums, seasonal events): Coordinate event logistics including communications, RSVPs, venues, catering and health & safety. Actively gather, review and respond to volunteer feedback to continuously improve the volunteer experience. Coordinate and support volunteer communications across the organisation, including the production and distribution of the monthly volunteer bulletin and volunteer updates. Foster a positive, inclusive and motivating environment for volunteers. Data, Systems & Continuous Improvement Maintain high standards of data accuracy across volunteer systems and records. Use data insights to inform planning and improve service delivery. Identify and suggest improvements to volunteer processes, including onboarding and rota systems. General Responsibilities Represent the Hospice and uphold its values and reputation at all times. Support organisational income generation activities where appropriate. Identify and engage in continuous professional development opportunities, sharing learning with colleagues. Contribute to ongoing service improvement across volunteering and wider Hospice operations. Qualifications, Skills, Experience, Knowledge & Approach Essential Demonstrable experience in volunteer coordination or management Experience overseeing compliance processes (e.g. DBS, safeguarding, governance) Experience managing rotas, logistics or service delivery functions Demonstrated experience coordinating volunteer recruitment and onboarding processes A strong understanding of volunteer management best practice, including relevant legislation, policies, compliance requirements, safeguarding, DBS processes, and governance. Awareness of developments within the voluntary sector and hospice volunteering to ensure organisational practices remain current, effective, and compliant. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and database management Strong analytical, planning, and organisational skills Excellent verbal and written communication, diplomacy, and problem-solving ability Ability to manage competing priorities and work independently in a fast-paced environment Proven stakeholder management and relationship-building skills Proven ability to meet recruitment targets across multiple service areas Desirable Experience in healthcare, hospice or charity sector Experience facilitating training or group sessions Knowledge of EDI principles and inclusive volunteering practices Proven experience of working in diverse communities Communication Excellent customer care skills - understands importance of good customer engagement & able to build strong working relationships Good team player who is willing to support others/learn new skills Able to communicate sensitively and understand boundaries of working with volunteers Excellent verbal, written, and digital communication skills Compassionate, emotionally intelligent, and able to communicate sensitively Confident and persuasive communicator, able to represent Voluntary Services in meetings and in conversations with Heads of Services Strong interpersonal skills to build collaborative relationships across teams Decision Making Maintain confidentiality at all times Proactive, solutions-focused, and accountable for outcomes Strong attention to detail and ability to drive multiple projects concurrently. Confident decision-maker with sound judgement Mental & Physical Considerations, working conditions and environment Commitment to the aims, ethos and values of the Hospice Keen to develop self within role Ability to prioritise in the best interests of the organisation as a whole Willing and able to work as part of a team and independently using own initiative Skilled in managing competing demands and expectations Work with pace and accuracy Ability to manage various tasks in a timely manner Self-motivated and able to fulfil the job role with minimal supervision Task driven - able to see processes through to competition Ability to concentrate for sustained periods of time Confident under pressure Health & Safety Understand and comply with all Health and Safety, Fire and Infection Control regulations Complete all mandatory training and ensure compliance of direct reports and contractors Safeguarding Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.
Jul 07, 2026
Full time
Main Duties & Responsibilities Volunteer Recruitment & Onboarding Lead end-to-end recruitment and onboarding of volunteers across all Hospice roles, including clinical, wellbeing, family support, retail, fundraising, finance, facilities and administrative roles. Deliver a high-quality, seamless onboarding experience for volunteer applicants. Co-deliver monthly Introduction to Volunteering sessions, including follow-up engagement. Maintain effective recruitment pipelines to meet service needs. Support with recruitment campaigns for high priority volunteering roles. Compliance & Governance Oversee volunteer compliance, ensuring volunteers, where required: Have satisfactory references Are DBS-checked Complete and refresh mandatory training, including face-to-face safeguarding and relevant onboarding training via departments Maintain accurate compliance records within CRM systems. Monitor and report on DBS and safeguarding renewals, liaising with volunteers, team leaders and the education team. Ensure adherence to Hospice policies, legal requirements and best practice Volunteer Operations & Service Delivery Provide front line guidance and advice on volunteer involvement and best practice to volunteer involving teams. Work with education team to co-facilitate Hospice Connections training sessions where required. Build strong cross-departmental relationships to align volunteering with organisational priorities. Demonstrate a thorough understanding of the volunteer lifecycle and provide guidance and support to managers in planning volunteer requirements, recruitment, onboarding, induction, training, ongoing supervision, recognition, development, issue resolution, and volunteer exit processes. Part of the People Team office cover answering telephone, email and in person queries or directing the enquiry to the right place to be resolved. This includes monitoring the volunteering and volunteer reference and volunteer rota inboxes. Arrange regular meetings with Hospice volunteer managers to: Review volunteer pipelines and activity Analyse data and service needs Identify opportunities for collaboration and service improvement Be a main point of contact for volunteers in key operational roles (e.g. IPU Kitchen, Meet & Greet), including recruitment, onboarding, supervision, and ongoing support Organise IPU volunteer rota planning and management (forward planning and weekly), ensuring adequate cover and resolving last-minute gaps, arranging shadow shifts and organising mentor allocation. Manage and organise tasks for admin volunteers within the Voluntary Services team. Volunteer Engagement & Experience Support with the planning and delivery of an annual programme of volunteer engagement events (e.g. Sunday lunches, feedback forums, seasonal events): Coordinate event logistics including communications, RSVPs, venues, catering and health & safety. Actively gather, review and respond to volunteer feedback to continuously improve the volunteer experience. Coordinate and support volunteer communications across the organisation, including the production and distribution of the monthly volunteer bulletin and volunteer updates. Foster a positive, inclusive and motivating environment for volunteers. Data, Systems & Continuous Improvement Maintain high standards of data accuracy across volunteer systems and records. Use data insights to inform planning and improve service delivery. Identify and suggest improvements to volunteer processes, including onboarding and rota systems. General Responsibilities Represent the Hospice and uphold its values and reputation at all times. Support organisational income generation activities where appropriate. Identify and engage in continuous professional development opportunities, sharing learning with colleagues. Contribute to ongoing service improvement across volunteering and wider Hospice operations. Qualifications, Skills, Experience, Knowledge & Approach Essential Demonstrable experience in volunteer coordination or management Experience overseeing compliance processes (e.g. DBS, safeguarding, governance) Experience managing rotas, logistics or service delivery functions Demonstrated experience coordinating volunteer recruitment and onboarding processes A strong understanding of volunteer management best practice, including relevant legislation, policies, compliance requirements, safeguarding, DBS processes, and governance. Awareness of developments within the voluntary sector and hospice volunteering to ensure organisational practices remain current, effective, and compliant. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and database management Strong analytical, planning, and organisational skills Excellent verbal and written communication, diplomacy, and problem-solving ability Ability to manage competing priorities and work independently in a fast-paced environment Proven stakeholder management and relationship-building skills Proven ability to meet recruitment targets across multiple service areas Desirable Experience in healthcare, hospice or charity sector Experience facilitating training or group sessions Knowledge of EDI principles and inclusive volunteering practices Proven experience of working in diverse communities Communication Excellent customer care skills - understands importance of good customer engagement & able to build strong working relationships Good team player who is willing to support others/learn new skills Able to communicate sensitively and understand boundaries of working with volunteers Excellent verbal, written, and digital communication skills Compassionate, emotionally intelligent, and able to communicate sensitively Confident and persuasive communicator, able to represent Voluntary Services in meetings and in conversations with Heads of Services Strong interpersonal skills to build collaborative relationships across teams Decision Making Maintain confidentiality at all times Proactive, solutions-focused, and accountable for outcomes Strong attention to detail and ability to drive multiple projects concurrently. Confident decision-maker with sound judgement Mental & Physical Considerations, working conditions and environment Commitment to the aims, ethos and values of the Hospice Keen to develop self within role Ability to prioritise in the best interests of the organisation as a whole Willing and able to work as part of a team and independently using own initiative Skilled in managing competing demands and expectations Work with pace and accuracy Ability to manage various tasks in a timely manner Self-motivated and able to fulfil the job role with minimal supervision Task driven - able to see processes through to competition Ability to concentrate for sustained periods of time Confident under pressure Health & Safety Understand and comply with all Health and Safety, Fire and Infection Control regulations Complete all mandatory training and ensure compliance of direct reports and contractors Safeguarding Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.
Senior Financial Accountant - Assets
Onward
About The Role What you can expect from us We offer a competitive salary of £54,400 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the role We are currently recruiting for a Senior Financial Accountant - Assets to join our Finance team on a permanent basis. The purpose of this role is to support the provision of financial accounting services including monthly management reporting, performance reports, internal control compliance and statutory reports in line with relevant accounting and sector standards. To ensure the correct treatment of the Group's capital expenditure, including components accounting, housing properties, land, other fixed assets and disposals, including Shared Ownership, Right to Buy and Right to Acquire. Responsibilities: Fixed asset register Responsible for the maintenance and accuracy of the fixed asset register. Ensuring the necessary controls are in place to ensure correct classification of asset and useful economic life. Ensuring the depreciation of the Group and its members, to facilitate good quality and accurate statutory and regulatory reporting outputs. Accounting Support the preparation of the annual financial accounts for group and subsidiary legal entities including consolidation and preparation of statutory disclosures required under applicable accounting standards. Liaise with external and internal auditors to provide information and resolution to queries and put in place improvements based on recommendations. Reporting Support the coordination and production of the month end accounts, prepare control account reconciliations and analysis, ensure all reporting is delivered within agreed group time scales. Develop and manage a link between the analysis of data and other teams. Provide data assurance to ensure that information decisions are made at the right level. Collaboration Work in collaboration with finance colleagues to develop and maintain effective processes and reporting through systems. Encourage a culture of cross team collaboration; support workplace mentoring for finance team members wanting to progress. Required as and when necessary to support areas of the finance team at peak times or on major projects. Process improvement Drive continual process improvement to deliver financial control and assurance across the group. Develop and manage a link between the analysis of data and other teams. Provide data assurance to ensure that information decisions are made at the right level. Skills / Experiences Essential: • Experience of working in an asset focussed accounting role. • Experience of people management and development. • Strong verbal and written communication skills. • Ability to plan and prioritise workload. • Able to work at all levels within the company. • Experience of developing and maintaining relationships with internal and external stakeholders. • Good knowledge of various accounting software packages. • A Full UK Driving Licence and access to your own car. Desirable: • Experience of working in the housing sector. • Demonstrate good technical understanding asset accounting and capitalisation. • Ability to work with fixed asset software. • Experience of working in a financial accounting role. • Experience of year end process and working with external auditors. Qualifications Essential: • Full/Part or working towards qualification with a recognised accounting body (ACCA, CIMA, ACA) or relevant professional experience. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Jul 07, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £54,400 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the role We are currently recruiting for a Senior Financial Accountant - Assets to join our Finance team on a permanent basis. The purpose of this role is to support the provision of financial accounting services including monthly management reporting, performance reports, internal control compliance and statutory reports in line with relevant accounting and sector standards. To ensure the correct treatment of the Group's capital expenditure, including components accounting, housing properties, land, other fixed assets and disposals, including Shared Ownership, Right to Buy and Right to Acquire. Responsibilities: Fixed asset register Responsible for the maintenance and accuracy of the fixed asset register. Ensuring the necessary controls are in place to ensure correct classification of asset and useful economic life. Ensuring the depreciation of the Group and its members, to facilitate good quality and accurate statutory and regulatory reporting outputs. Accounting Support the preparation of the annual financial accounts for group and subsidiary legal entities including consolidation and preparation of statutory disclosures required under applicable accounting standards. Liaise with external and internal auditors to provide information and resolution to queries and put in place improvements based on recommendations. Reporting Support the coordination and production of the month end accounts, prepare control account reconciliations and analysis, ensure all reporting is delivered within agreed group time scales. Develop and manage a link between the analysis of data and other teams. Provide data assurance to ensure that information decisions are made at the right level. Collaboration Work in collaboration with finance colleagues to develop and maintain effective processes and reporting through systems. Encourage a culture of cross team collaboration; support workplace mentoring for finance team members wanting to progress. Required as and when necessary to support areas of the finance team at peak times or on major projects. Process improvement Drive continual process improvement to deliver financial control and assurance across the group. Develop and manage a link between the analysis of data and other teams. Provide data assurance to ensure that information decisions are made at the right level. Skills / Experiences Essential: • Experience of working in an asset focussed accounting role. • Experience of people management and development. • Strong verbal and written communication skills. • Ability to plan and prioritise workload. • Able to work at all levels within the company. • Experience of developing and maintaining relationships with internal and external stakeholders. • Good knowledge of various accounting software packages. • A Full UK Driving Licence and access to your own car. Desirable: • Experience of working in the housing sector. • Demonstrate good technical understanding asset accounting and capitalisation. • Ability to work with fixed asset software. • Experience of working in a financial accounting role. • Experience of year end process and working with external auditors. Qualifications Essential: • Full/Part or working towards qualification with a recognised accounting body (ACCA, CIMA, ACA) or relevant professional experience. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Interaction Recruitment
Customer Service Advisor - Part Time Evenings
Interaction Recruitment Walsall, Staffordshire
£12.71 per hour plus uncapped bonus 25 Hours per week Monday to Sunday 5pm-2am (full flexibility required to work shifts within these times) Ongoing Temporary Position Office based - At our iconic Bescot Headquarters Training Provided - 2 weeks Monday to Friday training Be the difference when it matters most When someone breaks down, it's more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That's where you come in: As a Resolution Specialist, you'll be the calm, capable voice who takes control in that moment. You'll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence. What you'll be doing Taking ownership of breakdown calls, working quickly to understand the customer's situation and any vulnerabilities Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel Managing the situation end-to-end, from the first call through to resolution Keeping members informed with clear, proactive updates so they always know what's happening What we're looking for Experience in delivering stand out customer service under pressure (contact centre experience is helpful, but not essential) The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations Strong problem solving skills and sound judgement under pressure Confidence using multiple systems and handling information accurately A proactive mindset - you take ownership and see things through
Jul 07, 2026
Full time
£12.71 per hour plus uncapped bonus 25 Hours per week Monday to Sunday 5pm-2am (full flexibility required to work shifts within these times) Ongoing Temporary Position Office based - At our iconic Bescot Headquarters Training Provided - 2 weeks Monday to Friday training Be the difference when it matters most When someone breaks down, it's more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That's where you come in: As a Resolution Specialist, you'll be the calm, capable voice who takes control in that moment. You'll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence. What you'll be doing Taking ownership of breakdown calls, working quickly to understand the customer's situation and any vulnerabilities Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel Managing the situation end-to-end, from the first call through to resolution Keeping members informed with clear, proactive updates so they always know what's happening What we're looking for Experience in delivering stand out customer service under pressure (contact centre experience is helpful, but not essential) The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations Strong problem solving skills and sound judgement under pressure Confidence using multiple systems and handling information accurately A proactive mindset - you take ownership and see things through
Head of Legal - Join the Disruptors Redefining Debt Collections at DPDzero
Canon Sphere Tipton, West Midlands
About DPDzero DPDzero is transforming one of the most misunderstood and outdated industries-debt collections-into an ethical, AI-first operation. Founded in 2023, we've already grown 20x in under two years, partnering with major lenders like RBL Bank, IndusInd Bank, Tata Capital, and Moneyview. We're not just modernizing collections-we're rebuilding the ecosystem from the ground up with AI agents, data science, and a zero-ops platform to make the process faster, cheaper, and 10x more ethical. Now, we're looking for a dynamic legal expert to help us scale smartly and safely. The Opportunity As we work closely with banks, NBFCs, and fintechs, our legal function is critical. We're hiring a Head of Legal who will be responsible for setting up and leading the legal function at DPDzero. This role is not just about support-it's about ownership, strategy, and leadership. You will partner directly with the founders and senior leadership, working across product, sales, and operations, while also being the primary legal voice with external stakeholders, regulators, and legal counsel. You'll be the go-to expert on contracts, compliance, risk management, litigation, and regulatory frameworks, enabling us to scale rapidly while staying legally sound. Key Responsibilities Documentation & Contract Management Draft, review, and finalize contracts, NDAs, MSAs, and SOWs Handle legal documentation for customers, partners, and vendors Lead contract lifecycle management to reduce risk and boost efficiency Legal Advisory & Compliance Advise leadership on legal issues within Indian jurisdiction Ensure company compliance with statutory obligations and internal policies Conduct monthly compliance audits and support audit-related functions Safeguard intellectual property, including trademarks and patents Litigation & Risk Develop strategies to minimize litigation risk Oversee litigation and dispute resolution in collaboration with external counsel Process Development & Team Collaboration Create and refine legal processes, integrating them across departments like HR, Finance, and Delivery Establish a centralized legal knowledge base Stay up-to-date with legal and regulatory developments Regulatory Compliance Interpret and apply RBI and sector-specific regulations Create internal frameworks for compliance and regulatory readiness Proactively mitigate legal and compliance risks Stakeholder Engagement Act as the primary liaison for regulators, auditors, legal counsel, and partners Build strong internal partnerships to support cross-functional legal alignment Ideal Candidate Profile 5+ years of experience in contract drafting, negotiation, and legal advisory Proven track record at a top law firm, fintech, or in-house at a high-growth company Deep understanding of regulatory, tech, and data privacy laws Skilled in analyzing complex commercial contracts and legal documentation Ability to work independently while collaborating effectively across leadership Exceptional attention to detail, strategic thinking, and problem-solving ability Comfortable working in fast-paced, founder-led startup environments Experience reporting to CXOs or founders Why You Should Join DPDzero Be part of a rocketship scaling at 10x speed Work directly with the founder, no red tape Lead legal strategy at the forefront of fintech transformation Enjoy competitive startup perks and a fast-paced, ownership-driven culture
Jul 06, 2026
Full time
About DPDzero DPDzero is transforming one of the most misunderstood and outdated industries-debt collections-into an ethical, AI-first operation. Founded in 2023, we've already grown 20x in under two years, partnering with major lenders like RBL Bank, IndusInd Bank, Tata Capital, and Moneyview. We're not just modernizing collections-we're rebuilding the ecosystem from the ground up with AI agents, data science, and a zero-ops platform to make the process faster, cheaper, and 10x more ethical. Now, we're looking for a dynamic legal expert to help us scale smartly and safely. The Opportunity As we work closely with banks, NBFCs, and fintechs, our legal function is critical. We're hiring a Head of Legal who will be responsible for setting up and leading the legal function at DPDzero. This role is not just about support-it's about ownership, strategy, and leadership. You will partner directly with the founders and senior leadership, working across product, sales, and operations, while also being the primary legal voice with external stakeholders, regulators, and legal counsel. You'll be the go-to expert on contracts, compliance, risk management, litigation, and regulatory frameworks, enabling us to scale rapidly while staying legally sound. Key Responsibilities Documentation & Contract Management Draft, review, and finalize contracts, NDAs, MSAs, and SOWs Handle legal documentation for customers, partners, and vendors Lead contract lifecycle management to reduce risk and boost efficiency Legal Advisory & Compliance Advise leadership on legal issues within Indian jurisdiction Ensure company compliance with statutory obligations and internal policies Conduct monthly compliance audits and support audit-related functions Safeguard intellectual property, including trademarks and patents Litigation & Risk Develop strategies to minimize litigation risk Oversee litigation and dispute resolution in collaboration with external counsel Process Development & Team Collaboration Create and refine legal processes, integrating them across departments like HR, Finance, and Delivery Establish a centralized legal knowledge base Stay up-to-date with legal and regulatory developments Regulatory Compliance Interpret and apply RBI and sector-specific regulations Create internal frameworks for compliance and regulatory readiness Proactively mitigate legal and compliance risks Stakeholder Engagement Act as the primary liaison for regulators, auditors, legal counsel, and partners Build strong internal partnerships to support cross-functional legal alignment Ideal Candidate Profile 5+ years of experience in contract drafting, negotiation, and legal advisory Proven track record at a top law firm, fintech, or in-house at a high-growth company Deep understanding of regulatory, tech, and data privacy laws Skilled in analyzing complex commercial contracts and legal documentation Ability to work independently while collaborating effectively across leadership Exceptional attention to detail, strategic thinking, and problem-solving ability Comfortable working in fast-paced, founder-led startup environments Experience reporting to CXOs or founders Why You Should Join DPDzero Be part of a rocketship scaling at 10x speed Work directly with the founder, no red tape Lead legal strategy at the forefront of fintech transformation Enjoy competitive startup perks and a fast-paced, ownership-driven culture
Interaction Recruitment
Customer Service Advisor - RAC
Interaction Recruitment Walsall, Staffordshire
£12.71 per hour plus uncapped bonus 25 Hours per week Monday to Sunday 6am-2am (full flexibility required to work early, afternoon and late shifts) Ongoing Temporary Position Office based - At our iconic Bescot Headquarters Training Provided - 2 weeks Monday to Friday training Be the difference when it matters most When someone breaks down, it's more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That's where you come in: As a Resolution Specialist, you'll be the calm, capable voice who takes control in that moment. You'll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence. What you'll be doing Taking ownership of breakdown calls, working quickly to understand the customer's situation and any vulnerabilities Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel Managing the situation end-to-end, from the first call through to resolution Keeping members informed with clear, proactive updates so they always know what's happening What we're looking for Experience in delivering stand out customer service under pressure (contact centre experience is helpful, but not essential) The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations Strong problem solving skills and sound judgement under pressure Confidence using multiple systems and handling information accurately A proactive mindset - you take ownership and see things through
Jul 06, 2026
Full time
£12.71 per hour plus uncapped bonus 25 Hours per week Monday to Sunday 6am-2am (full flexibility required to work early, afternoon and late shifts) Ongoing Temporary Position Office based - At our iconic Bescot Headquarters Training Provided - 2 weeks Monday to Friday training Be the difference when it matters most When someone breaks down, it's more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That's where you come in: As a Resolution Specialist, you'll be the calm, capable voice who takes control in that moment. You'll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence. What you'll be doing Taking ownership of breakdown calls, working quickly to understand the customer's situation and any vulnerabilities Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel Managing the situation end-to-end, from the first call through to resolution Keeping members informed with clear, proactive updates so they always know what's happening What we're looking for Experience in delivering stand out customer service under pressure (contact centre experience is helpful, but not essential) The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations Strong problem solving skills and sound judgement under pressure Confidence using multiple systems and handling information accurately A proactive mindset - you take ownership and see things through
TLT LLP
Paralegal
TLT LLP
We are recruiting for a Paralegal to join our Financial Services Disputes (FSD) team in Glasgow. Our FSD team are one of the largest providers of legal services to the financial services sector in the UK, with over 300 dedicated financial services lawyers across our UK network of offices. Our relationships within the sector includes many of the UK's largest clearing banks, building societies, international banks, specialist lenders, merchant services and payment gateway providers. Our team in Glasgow works closely with our Commercial Dispute Resolution team and for the right candidate there may be opportunity to be involved in other non-Financial Services litigation work. Your Role As a Paralegal you will be responsible for the following; Carrying out work allocated within client service standards Taking responsibility for running own work as driven by case management system whilst remaining proactive in dealing with own caseload Liaising as necessary with our client's customers and their representatives all as appropriate Prepare mortgage repossession and other debt recovery court applications; dealing with service of same to the point of obtaining the appropriate court order and instruct agents all as necessary. Take appropriate enforcement action and advising clients accordingly Liaise regularly and appropriately with client and appropriate stakeholders Ensure regular communication within the team regarding work related issues or problems which should be reported immediately and escalated if necessary Suggesting improvements to the system and identifying problems Ensure billing is accurate and action unbilled disbursements accordingly Prepare and deal with Management Information tasks/requirements for clients Supporting the wider team by accepting any delegated tasks Where appropriate, supporting the wider national team by assisting on specialist projects for clients Your Skills and Experience Excellent communication skills (both oral and written) Accuracy, good organisational skills and flexibility Good knowledge of Word and Outlook is required and experience in Excel, PowerPoint, interwoven would be beneficial Desirable, but not essential, are proficient Excel skills (with basic and vlookup formulas, pivot tables, pivot charts & managing large spreadsheets) and the ability to export data to other spreadsheets and charts efficiently, whilst also being able to put together easy-to-read analysis Your Team TLT has one of the largest dedicated Financial Services Disputes practices in the UK, with partner led teams in all jurisdictions. We act for a range of financial institutions including large UK banks, international banks, challenger banks and fintechs, giving commercial and practical advice to resolve disputes. We advise across the whole spectrum of contentious issues associated with commercial, business and consumer finance, including dispute resolution, pre-litigation management and Alternative Dispute Resolution. About TLT Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. Over the last few years TLT's successful growth, delivery of high-quality work and support for colleagues has been consistently recognised by The Times and at the Legal Business, The Lawyer and British Legal Awards. Our ambition is to create opportunities for what comes next for our clients, recognised as their 1st tier adviser and being valued for our values. We do this in our unique way by creating social value and a dynamic environment where our people are curious, creative and ambitious for their success. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute to the success of TLT. Our Benefits We value our employees highly and we want you to feel valued. You'll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We're happy to talk about how flexible working can work for you and this role. TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate. We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on
Jul 06, 2026
Full time
We are recruiting for a Paralegal to join our Financial Services Disputes (FSD) team in Glasgow. Our FSD team are one of the largest providers of legal services to the financial services sector in the UK, with over 300 dedicated financial services lawyers across our UK network of offices. Our relationships within the sector includes many of the UK's largest clearing banks, building societies, international banks, specialist lenders, merchant services and payment gateway providers. Our team in Glasgow works closely with our Commercial Dispute Resolution team and for the right candidate there may be opportunity to be involved in other non-Financial Services litigation work. Your Role As a Paralegal you will be responsible for the following; Carrying out work allocated within client service standards Taking responsibility for running own work as driven by case management system whilst remaining proactive in dealing with own caseload Liaising as necessary with our client's customers and their representatives all as appropriate Prepare mortgage repossession and other debt recovery court applications; dealing with service of same to the point of obtaining the appropriate court order and instruct agents all as necessary. Take appropriate enforcement action and advising clients accordingly Liaise regularly and appropriately with client and appropriate stakeholders Ensure regular communication within the team regarding work related issues or problems which should be reported immediately and escalated if necessary Suggesting improvements to the system and identifying problems Ensure billing is accurate and action unbilled disbursements accordingly Prepare and deal with Management Information tasks/requirements for clients Supporting the wider team by accepting any delegated tasks Where appropriate, supporting the wider national team by assisting on specialist projects for clients Your Skills and Experience Excellent communication skills (both oral and written) Accuracy, good organisational skills and flexibility Good knowledge of Word and Outlook is required and experience in Excel, PowerPoint, interwoven would be beneficial Desirable, but not essential, are proficient Excel skills (with basic and vlookup formulas, pivot tables, pivot charts & managing large spreadsheets) and the ability to export data to other spreadsheets and charts efficiently, whilst also being able to put together easy-to-read analysis Your Team TLT has one of the largest dedicated Financial Services Disputes practices in the UK, with partner led teams in all jurisdictions. We act for a range of financial institutions including large UK banks, international banks, challenger banks and fintechs, giving commercial and practical advice to resolve disputes. We advise across the whole spectrum of contentious issues associated with commercial, business and consumer finance, including dispute resolution, pre-litigation management and Alternative Dispute Resolution. About TLT Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. Over the last few years TLT's successful growth, delivery of high-quality work and support for colleagues has been consistently recognised by The Times and at the Legal Business, The Lawyer and British Legal Awards. Our ambition is to create opportunities for what comes next for our clients, recognised as their 1st tier adviser and being valued for our values. We do this in our unique way by creating social value and a dynamic environment where our people are curious, creative and ambitious for their success. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute to the success of TLT. Our Benefits We value our employees highly and we want you to feel valued. You'll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We're happy to talk about how flexible working can work for you and this role. TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate. We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on
AI Compliance, Conduct and Operational Risk - Executive Director
JPMorgan Chase & Co.
Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As an Executive Director in Data and AI Compliance, Conduct and Operational Risk (CCOR), you will provide second line of defense (2LoD) independent oversight across the Chief Data & Analytics Office (CDAO) Product and Platform organization, with a focus on data/AI platforms, model ingestion and onboarding, agentic systems, and external AI services. You will develop and execute targeted review strategies across the AI technical supply chain-data flows, integrations, access controls, logging/traceability, and data residency-ensuring products and platforms operate within the firm's risk appetite and align to regulatory expectations. Your role will report to the Head of AI, CCOR, and provides independent 2LoD oversight across the CDAO Product & Platform data and AI portfolio, spanning internally built products and third party/SaaS capabilities (e.g., data access and connectivity, governance/lineage/metadata, model development and notebooks, model serving, agentic capabilities, and managed data/AI platforms). You will assess whether risks are appropriately identified and controlled throughout the product lifecycle (including logging/traceability, data residency, third party risk, access/entitlements, and human in the loop safeguards where applicable), challenge and influence teams to remediate gaps, and escalated through governance channels or other mechanisms when needed to achieve acceptable risk outcomes. Job Responsibilities Provide strategic guidance and proactive 2LoD oversight through targeted assessments of CDAO Product & Platform governance, processes, and control environments across the data and AI portfolio. Apply technical architecture expertise to challenge how data/AI services are designed and consumed (e.g., APIs, managed services, model gateways, identity and access patterns, orchestration layers), with a focus on secure control points and end-to-end auditability. Drive first line accountability for defining and reporting meaningful KRIs and control evidence (e.g., logging/traceability, data residency adherence, third party dependencies, exception trends), and challenge content, quality, and outcomes as needed. Serve as an independent challenger for third party/SaaS and managed AI platforms, validating risk and control expectations for data sharing/egress, vendor usage constraints, and operational resilience. Oversee governance for GenAI and agentic systems (including tool enabled assistants and external model integrations), ensuring proportionate guardrails, least privilege access, human oversight where required, and defined stop/containment mechanisms. Provide 2LoD oversight of foundational data governance products (inventory/CDE, metadata, lineage, catalog, data quality), ensuring they enable compliant data use and support obligations such as BCBS 239 across CDAO Product & Platform. Influence and reinforce right risk behaviors within Product & Platform teams by requiring appropriate SME engagement, clear ownership, timely remediation, and consistent follow through to closure. Stay current on evolving AI regulations and AI risk frameworks and translate them into actionable oversight expectations, review checklists, and audit ready documentation. Required qualifications, capabilities and skills Significant relevant experience in (a) data/AI product and platform delivery with strong control by design practices, or (b) risk/governance oversight across data/AI and cloud with demonstrated independent challenge. Demonstrated ability to operate with credible challenge and strong governance discipline (e.g., driving first line ownership, reviewing evidence, documenting risk positions, and escalating issues to resolution), while collaborating effectively with senior stakeholders and partners. Demonstrable technical architecture fluency, with experience assessing and challenging designs for data/AI platforms and integrations (APIs and managed services, security gateways, IAM/least privilege, logging/observability, data residency and egress controls). Strong understanding of AI/LLM capabilities and risks across the lifecycle (model onboarding/ingestion, retrieval/RAG patterns, model serving) and associated control points (traceability, access, data handling), including assessing control design and operational effectiveness in fast changing environments. Experience with agentic AI architectures and tool enabled assistants (e.g., overseeing "Claude Code"-style deployments), including guardrails, access boundaries, traceability, and human oversight appropriate to risk. Strong analytical and issue spotting capability to drive risk decisions. Excellent communication and counseling skills (including client facing experience), with ability to translate complex technical topics into clear risk positions, influence outcomes, prioritize across competing demands, and drive closure on remediation action. Preferred qualifications, capabilities and skills Awareness of evolving AI regulations and AI risk frameworks, with ability to translate them into practical governance, controls, and operating model requirements (e.g., EU AI Act, NIST AI RMF; familiarity with NIST/ISO is beneficial). Experience in a regulated environment is preferred (including roles within major cloud/service providers supporting regulated customers).
Jul 05, 2026
Full time
Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As an Executive Director in Data and AI Compliance, Conduct and Operational Risk (CCOR), you will provide second line of defense (2LoD) independent oversight across the Chief Data & Analytics Office (CDAO) Product and Platform organization, with a focus on data/AI platforms, model ingestion and onboarding, agentic systems, and external AI services. You will develop and execute targeted review strategies across the AI technical supply chain-data flows, integrations, access controls, logging/traceability, and data residency-ensuring products and platforms operate within the firm's risk appetite and align to regulatory expectations. Your role will report to the Head of AI, CCOR, and provides independent 2LoD oversight across the CDAO Product & Platform data and AI portfolio, spanning internally built products and third party/SaaS capabilities (e.g., data access and connectivity, governance/lineage/metadata, model development and notebooks, model serving, agentic capabilities, and managed data/AI platforms). You will assess whether risks are appropriately identified and controlled throughout the product lifecycle (including logging/traceability, data residency, third party risk, access/entitlements, and human in the loop safeguards where applicable), challenge and influence teams to remediate gaps, and escalated through governance channels or other mechanisms when needed to achieve acceptable risk outcomes. Job Responsibilities Provide strategic guidance and proactive 2LoD oversight through targeted assessments of CDAO Product & Platform governance, processes, and control environments across the data and AI portfolio. Apply technical architecture expertise to challenge how data/AI services are designed and consumed (e.g., APIs, managed services, model gateways, identity and access patterns, orchestration layers), with a focus on secure control points and end-to-end auditability. Drive first line accountability for defining and reporting meaningful KRIs and control evidence (e.g., logging/traceability, data residency adherence, third party dependencies, exception trends), and challenge content, quality, and outcomes as needed. Serve as an independent challenger for third party/SaaS and managed AI platforms, validating risk and control expectations for data sharing/egress, vendor usage constraints, and operational resilience. Oversee governance for GenAI and agentic systems (including tool enabled assistants and external model integrations), ensuring proportionate guardrails, least privilege access, human oversight where required, and defined stop/containment mechanisms. Provide 2LoD oversight of foundational data governance products (inventory/CDE, metadata, lineage, catalog, data quality), ensuring they enable compliant data use and support obligations such as BCBS 239 across CDAO Product & Platform. Influence and reinforce right risk behaviors within Product & Platform teams by requiring appropriate SME engagement, clear ownership, timely remediation, and consistent follow through to closure. Stay current on evolving AI regulations and AI risk frameworks and translate them into actionable oversight expectations, review checklists, and audit ready documentation. Required qualifications, capabilities and skills Significant relevant experience in (a) data/AI product and platform delivery with strong control by design practices, or (b) risk/governance oversight across data/AI and cloud with demonstrated independent challenge. Demonstrated ability to operate with credible challenge and strong governance discipline (e.g., driving first line ownership, reviewing evidence, documenting risk positions, and escalating issues to resolution), while collaborating effectively with senior stakeholders and partners. Demonstrable technical architecture fluency, with experience assessing and challenging designs for data/AI platforms and integrations (APIs and managed services, security gateways, IAM/least privilege, logging/observability, data residency and egress controls). Strong understanding of AI/LLM capabilities and risks across the lifecycle (model onboarding/ingestion, retrieval/RAG patterns, model serving) and associated control points (traceability, access, data handling), including assessing control design and operational effectiveness in fast changing environments. Experience with agentic AI architectures and tool enabled assistants (e.g., overseeing "Claude Code"-style deployments), including guardrails, access boundaries, traceability, and human oversight appropriate to risk. Strong analytical and issue spotting capability to drive risk decisions. Excellent communication and counseling skills (including client facing experience), with ability to translate complex technical topics into clear risk positions, influence outcomes, prioritize across competing demands, and drive closure on remediation action. Preferred qualifications, capabilities and skills Awareness of evolving AI regulations and AI risk frameworks, with ability to translate them into practical governance, controls, and operating model requirements (e.g., EU AI Act, NIST AI RMF; familiarity with NIST/ISO is beneficial). Experience in a regulated environment is preferred (including roles within major cloud/service providers supporting regulated customers).
Group Head of Legal
FTS US Inc.
The Group Head of Legal will serve as the senior executive responsible for Altery Group's global legal function, governance, and risk management. Reporting to the Group CFO, this role ensures that the Group's business operations, partnerships, and expansion initiatives are fully compliant with international, EU, and local regulations whilst enabling secure and sustainable growth. This role combines strategic leadership with hands on expertise - providing comprehensive legal support across the Group, managing regulatory engagement, and ensuring that corporate frameworks and internal documentation remain robust, effective, and future proof. What you'll be doing Legal Strategy & Governance Develop and implement the Group's legal strategy aligned with global business objectives. Provide comprehensive legal support to all companies within the Group. Establish and maintain Group wide legal frameworks, corporate governance structures, and internal documentation (agreements, employment contracts, NDAs). Advise the CFO, CEO, and Board on legal risks, opportunities, and implications of strategic decisions. Regulatory & Compliance Oversight Ensure compliance with EU financial services law (PSD2, GDPR, AMLD, MiCAR, DORA) and equivalent frameworks in other jurisdictions. Obtain necessary licences, engage with regulators, and participate in the launch of new jurisdictional licences. Monitor legislative and regulatory changes globally, advising on operational and strategic impacts. Provide legal counsel on compliance, anti money laundering (AML), and know your customer (KYC) processes with external counterparts. Corporate & Commercial Transactions Offer legal guidance on all commercial transactions and Group wide business partnerships. Support the onboarding of new partners and refine contractual frameworks for business operations. Lead expertise in international corporate law, including structuring, share purchase/acquisition of entities, and establishment of new entities under the Group. Select suitable jurisdictions and register new companies for IT, payments, and agency services. Structure financial transactions in accordance with international law. Risk Management & Dispute Resolution Oversee legal risk management and mitigation strategies across the Group. Handle disputes at the claim/judicial stages, including drafting responses, negotiating settlements, and evaluating legal prospects. Manage disputes and litigation with external counterparts, protecting Group interests at all stages. External Counsel & International Support Manage external legal service providers across jurisdictions, including consultation, translation, notarisation, and company registration. Ensure cost effective, high quality legal support for global operations. Represent Altery Group in legal networks, regulatory consultations, and industry forums. What you'll bring to us Qualifications & Experience Law degree (LLB or equivalent); advanced legal qualifications (LLM, Bar admission) strongly preferred. 10-15 years of post qualification legal experience, with at least 5 years in a senior leadership role in financial services, fintech, or payments. Strong expertise in international corporate law, regulatory frameworks, and commercial transactions. Demonstrated experience with EU regulators and licensing processes, as well as cross border compliance. Proven ability to manage global teams and external counsel in multiple jurisdictions. Skills & Competencies Ability to translate complex legal and regulatory requirements into actionable business guidance. Strong leadership and team building skills in multicultural, remote environments. Deep knowledge of PSD2, GDPR, AMLD, MiCAR, DORA, and global financial services regulation. Exceptional negotiation, problem solving, and stakeholder management skills. Fluency in English required; additional European or global languages as an advantage. Regulatory Fit & Proper Criteria Honesty & Integrity: No criminal record, regulatory sanctions, or bankruptcy. Financial Soundness: Sound financial standing and responsibility. Competence & Capability: Proven expertise in managing legal frameworks within a regulated global financial group. Must meet "fit and proper" criteria of relevant regulators for Group level key function holders, if designated. What we offer A pivotal Group level leadership role ensuring legal and regulatory integrity across all Altery entities. The opportunity to shape and scale the Group's legal function in partnership with the CFO, CEO, and Board. Remote working flexibility with global impact and engagement across regulators, external counsel, and industry stakeholders.
Jul 04, 2026
Full time
The Group Head of Legal will serve as the senior executive responsible for Altery Group's global legal function, governance, and risk management. Reporting to the Group CFO, this role ensures that the Group's business operations, partnerships, and expansion initiatives are fully compliant with international, EU, and local regulations whilst enabling secure and sustainable growth. This role combines strategic leadership with hands on expertise - providing comprehensive legal support across the Group, managing regulatory engagement, and ensuring that corporate frameworks and internal documentation remain robust, effective, and future proof. What you'll be doing Legal Strategy & Governance Develop and implement the Group's legal strategy aligned with global business objectives. Provide comprehensive legal support to all companies within the Group. Establish and maintain Group wide legal frameworks, corporate governance structures, and internal documentation (agreements, employment contracts, NDAs). Advise the CFO, CEO, and Board on legal risks, opportunities, and implications of strategic decisions. Regulatory & Compliance Oversight Ensure compliance with EU financial services law (PSD2, GDPR, AMLD, MiCAR, DORA) and equivalent frameworks in other jurisdictions. Obtain necessary licences, engage with regulators, and participate in the launch of new jurisdictional licences. Monitor legislative and regulatory changes globally, advising on operational and strategic impacts. Provide legal counsel on compliance, anti money laundering (AML), and know your customer (KYC) processes with external counterparts. Corporate & Commercial Transactions Offer legal guidance on all commercial transactions and Group wide business partnerships. Support the onboarding of new partners and refine contractual frameworks for business operations. Lead expertise in international corporate law, including structuring, share purchase/acquisition of entities, and establishment of new entities under the Group. Select suitable jurisdictions and register new companies for IT, payments, and agency services. Structure financial transactions in accordance with international law. Risk Management & Dispute Resolution Oversee legal risk management and mitigation strategies across the Group. Handle disputes at the claim/judicial stages, including drafting responses, negotiating settlements, and evaluating legal prospects. Manage disputes and litigation with external counterparts, protecting Group interests at all stages. External Counsel & International Support Manage external legal service providers across jurisdictions, including consultation, translation, notarisation, and company registration. Ensure cost effective, high quality legal support for global operations. Represent Altery Group in legal networks, regulatory consultations, and industry forums. What you'll bring to us Qualifications & Experience Law degree (LLB or equivalent); advanced legal qualifications (LLM, Bar admission) strongly preferred. 10-15 years of post qualification legal experience, with at least 5 years in a senior leadership role in financial services, fintech, or payments. Strong expertise in international corporate law, regulatory frameworks, and commercial transactions. Demonstrated experience with EU regulators and licensing processes, as well as cross border compliance. Proven ability to manage global teams and external counsel in multiple jurisdictions. Skills & Competencies Ability to translate complex legal and regulatory requirements into actionable business guidance. Strong leadership and team building skills in multicultural, remote environments. Deep knowledge of PSD2, GDPR, AMLD, MiCAR, DORA, and global financial services regulation. Exceptional negotiation, problem solving, and stakeholder management skills. Fluency in English required; additional European or global languages as an advantage. Regulatory Fit & Proper Criteria Honesty & Integrity: No criminal record, regulatory sanctions, or bankruptcy. Financial Soundness: Sound financial standing and responsibility. Competence & Capability: Proven expertise in managing legal frameworks within a regulated global financial group. Must meet "fit and proper" criteria of relevant regulators for Group level key function holders, if designated. What we offer A pivotal Group level leadership role ensuring legal and regulatory integrity across all Altery entities. The opportunity to shape and scale the Group's legal function in partnership with the CFO, CEO, and Board. Remote working flexibility with global impact and engagement across regulators, external counsel, and industry stakeholders.

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