8 jobs found

Adecco's specialist Property Services Division are proud to have been commissioned to partner exclusively with a Leeds based Housing Association to assist them in recruiting a permanent Senior Repairs Coordinator to work out of their offices located in Leeds. Job Purpose The Senior Repairs Coordinator plays a key role in supporting the effective day-to-day operation of the Property Services Department, ensuring a high-quality, customer-focused service is delivered consistently. Working closely with the Property Services Manager, the postholder will coordinate and oversee repair activities, provide guidance to staff and contractors, and help drive continuous improvement across all aspects of the service. This role requires strong organisational and leadership skills to ensure repairs are completed safely, efficiently, on time, and in line with relevant policies, standards, and budgets. Key Responsibilities Support the day-to-day management of the Property Services Department, ensuring responsive, planned, void, and non-regulatory repairs are delivered safely, efficiently, on time, and to a high standard. Coordinate, prioritise, and oversee repair works, acting as the point of escalation for complex, high-risk, or out-of-time repairs, complaints, and service requests. Ensure the housing management system is accurately maintained and used correctly by staff members. Monitor, analyse, and report on key performance indicators (KPIs), trends, and service outcomes. Use performance data and customer feedback to drive service improvements, reduce repeat repairs, and improve value for money. Manage and maintain effective working relationships with contractors, particularly the main repairs contractor. Lead weekly, monthly, and quarterly contract review meetings and attend informal contractor meetings as required. Candidate Requirements A good standard of education and relevant qualifications Strong IT skills, including confident use of Microsoft Word, Excel, and Outlook Experience using databases and housing or repairs management systems Proven administrative experience within a service-based environment Experience of working in a customer-focused environment, ideally within housing or property services Excellent knowledge of housing repairs processes, defects, and responsive maintenance Experience managing contractor relationships, monitoring and improving performance both formally and informally Ability to interpret performance data and KPIs and use insights to drive service improvement Salary & Benefits £38,184 per annum 37 hour working week 20 days annual leave, plus 8 statutory Bank Holidays and all Jewish High Holy days. Leave increase by 1 day per annum to a maximum of 5 extra days. 7% Pension Office based To discuss the finer points of this fantastic opportunity please don't hesitate to contact me directly on or email

Community spirit. Ceaseless ambition. Passion that just keeps growing. Supporter Satisfaction & Quality Manager £38,000 - £42,435 plus benefits Reports to: Supporter Services, Senior Manager Grade: M1 Directorate : Chief Operating Office Contract : Permanent Hours: Full time 35 hours per week Location : Homebased Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Closing date: 27 April 2026, 23:55 How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the application questions and work history section of the online application form for us to be able to assess you quickly, fairly, and objectively. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible. Recruitment process: 2 stage interview process consisting of a presentation task and role based competency interview. Interview date: From 14 May 2026 At Cancer Research UK, we exist to beat cancer. You'll lead the Satisfaction and Quality function within Supporter Services, ensuring that all service levels and performance standards are met. Through strong leadership, clear direction and a collaborative approach, you'll help shape a consistently excellent supporter experience across the entire organisation. You'll oversee a team of around three Complaints Executives (growing seasonally), driving high performance, creating a positive culture, and ensuring Supporter Services operates seamlessly and effectively. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you. What will I be doing? Lead, manage and develop your team to deliver a high standard of service, continuously improving quality and efficiency. Set and monitor objectives and KPIs, celebrating success and addressing underperformance through structured performance management. Build and maintain strong stakeholder relationships, collaborating across CRUK to enhance the supporter journey. Run regular complaints surgeries with internal teams and use data and insight to influence decision making and shape future processes. Act as Supporter Services' lead for fraud, safeguarding and vulnerable individuals, working closely with CRUK specialists. Oversee resource allocation across Supporter Services, putting the supporter at the heart of all decisions. Partner with senior leaders to identify and implement cost saving and process streamlining opportunities. Contribute to budget management, champion equality, diversity and inclusion, and support wider Supporter Engagement objectives. Maintain the relationship with the Fundraising Regulator and ensure accurate annual complaints reporting. What are you looking for? Expert knowledge of managing complaints and strong stakeholder management experience, working confidently across varied teams. A solutions focused mindset with the ability to analyse data and communicate findings clearly for strategic and operational decision making. Excellent communication skills and the ability to build rapport across a broad audience. Knowledge of fundraising regulation, compliance and supporter service best practices. Proven experience in leading high performing teams and supporting their development. Expertise in performance reporting, KPIs, and operational improvement. Comfortable working in a matrix environment, with resilience, flexibility and a big picture mindset. Strong IT literacy and experience using data tools to drive efficient, improved ways of working. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human: Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. Additional information For more information about working with us please visit our website or contact us at . For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.

We are currently seeking an experienced Property / Building Surveyor to join our clients team in North London. This is a rewarding opportunity to play a key role in ensuring their properties are safe, compliant, and well-maintained. You will manage a regional portfolio, leading on inspections, repairs delivery, and contractor performance, ensuring their clients are able to live independently in high-quality housing. Key Responsibilities Deliver responsive repairs and minor works safely, on time, and within budget Carry out site visits, including pre and post-inspections, and quality assurance checks Manage contractors, variations, and complex repairs across multiple locations Monitor and control WIP, SLAs, and KPIs to improve performance and reduce backlog Diagnose defects and implement practical, cost-effective repair solutions Ensure compliance with Building Safety Regulations, fire safety standards, and HHSRS Manage damp, mould, and condensation (DMC) issues in line with best practice Handle complaints effectively, using insights to improve service delivery Provide technical support for incidents, including fires and serious untoward incidents (SUIs) Work collaboratively with residents and internal teams to maintain safe, high-quality homes Requirements Proven experience in social housing, including repairs, voids, and contractor management Strong knowledge of building pathology and health & safety legislation Ability to manage WIP, data, and multiple sites effectively Excellent communication and problem-solving skills Degree (or equivalent) in building or construction (essential) MRICS or MCIOB (desirable) Benefits 25 days annual leave plus 8 bank holidays (with buy/sell options) Pension contributions up to 10% Life assurance (3x annual salary) Discounts on technology, travel, and everyday essentials Optional Health Cash Plan and Dental Plan Ongoing professional development and career progression opportunities About Our Client They are one of England's largest specialist housing provider, managing over 54,000 homes across 1,500 locations. Their focus is simple: providing safe, high-quality, and sustainable homes that enable residents to live independently for longer. Inclusion is central to everything they do. Their employee network covering disability, LGBTQ+, race and ethnicity, unpaid carers, and allyship help shape their organisation and drive meaningful change. They are proud to uphold recognised standards including Gold Standard Inclusive Employer, Menopause Friendly accreditation, and Stonewall Diversity Champion status. Please send your CV in the first instance.

As a Complaints Handler, you'll be responsible for delivering fair, timely resolutions to motor insurance complaints, in line with company policy, the FCA's Consumer Duty and all other regulatory requirements. You'll manage complaints from first contact through to final response, including those escalated to the Financial Ombudsman Service. You'll identify root causes, share insight with the wider business to improve the customer journey, and use early, effective decision making to help deliver good outcomes for consumers and minimise the need for complaint related compensation. Role: Claims Complaints Handler Location: Liverpool or Sevenoaks hybrid Working hours: 37.5 hours a week - Monday to Friday, between the hours of 9am to 5:30pm Salary: £28,000 - £34,000 Depending on Experience plus £2000 performance related bonus potential per annum, achieved quarterly What You'll Be Doing: Crushing Your Goals & KPIs Every day, you'll have the chance to hit clear targets and make a real impact on our customers and our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence Delivering fantastic service will be your superpower. You'll shine in call and file quality audits and always strive to meet our high standards while delivering consistently good outcomes for consumers under the FCA Consumer Duty. Turning Complaints into Opportunities Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy and problem solving skills, resolving both reportable and non reportable motor insurance complaints fairly and promptly. Managing Complaints from Start to Finish You'll own each complaint throughout its lifecycle - from first contact through to final response, including complaints that may be escalated to the Financial Ombudsman Service. You'll gather and review all relevant evidence, make fair and reasonable decisions, and clearly explain your rationale to customers. Owning Data & Regulatory Timelines You'll capture and record accurate, high quality data at every stage of the complaint journey, protecting its integrity from start to finish. You'll manage your diary and workload effectively to minimise complaint lifecycles and ensure all regulatory deadlines are met. Managing Financial Exposure You'll accurately assess the financial impact of complaints, taking early, effective decisions to minimise complaint related compensation while still delivering good outcomes for consumers. Driving Continuous Improvement By identifying root causes and spotting trends, you'll provide feedback to the wider business to help improve our products, processes and overall customer journey. Providing VIP Service to Every Customer Whether you're helping a regular customer or someone going through a tough time, you'll go above and beyond to make their experience as positive as possible. Being a Brand Ambassador You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with - customers, colleagues and external partners. What We're Looking For: Motivation & Drive You're passionate about providing exceptional service, tackling challenges head on, and continuously improving how you work. Strong Communication Skills You'll be handling complaints via phone, email and potentially webchat - you're great at explaining things clearly and making customers feel heard, respected and valued. Empathy & Patience You can handle tricky situations with calm and professionalism, showing genuine empathy and care, especially for customers who may need a little extra support. Goal Orientated & Commercial You love a challenge and take pride in hitting your targets, while also making balanced, commercial decisions that support both good customer outcomes and business needs. Attention to Detail Accuracy matters - you have an eye for detail when investigating complaints, assessing evidence, and recording information. Regulatory Awareness (or Willingness to Learn) You already understand, or are keen to develop your knowledge of, FCA regulations, the Consumer Duty and complaint handling rules. Team Player & Self Starter You're a motivated self starter who can work independently, but you also collaborate well with others across Claims and other teams. Experience Previous experience in household insurance & Claims Handling is essential, financial services or complaint handling is desirable but not essential - full training will be provided. Why This Opportunity is So Exciting: Career Growth with Pay Increases Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that set you up for long term success. As your experience and performance grow, so does your pay. Join an Amazing Team You won't just be another employee - you'll be part of a supportive, friendly team that's always pushing each other to be better. Endless Development Opportunities We believe in continuous growth. As you master new skills and deepen your expertise in complaint handling and insurance, there's always a chance to level up. A Fun and Dynamic Environment This isn't your average job. With a positive, high energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn At Acorn Insurance,we'reproudofourroots - and even prouder of how farwe'vecome. As part of the Acorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we'vegrown into a national leader, now employing 1,700+ people across the UKand reached a milestone £750 millionin total value of insurance policies written in 2024. We'regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement A maximum of35 days' holiday (dependingon role and tenure)including bank holidays,withadditionalbuy/sell options 24/7 mental health support& free counsellingavailable Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, includingearly accesstosalaryviaour internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to ourcolleague's: Mindful Employer- championing mental health andwellbeing Disability Confident Level 1 & 2- creating accessible, inclusive opportunities Menopause Friendly accredited- supporting every stage of life ️ Armed Forces Covenant signatory- honouring those who serve ️ Armed Forces Defence employer recognition scheme- Supportingthose who serve Great Places to Work2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development- proud to be investing in people's future Best Place to Work for Women- breaking down barriers to women's career progression Ifyou'relooking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool -Grow withAcorn. A Few Things to Know Before You Apply We'rereally excitedthatyou'reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Becauseour training is quitecomprehensive,we can only consider applicants who have at least one yearremaining on their Graduate or Post-Study Work visa.At the moment,we'renot able to offer visa sponsorship. We'reHere to Support You We'recommitted to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or onceyou'repart of the team-just let us know. Whetherit'sflexible hours, adapted equipment, or a bit of extra support,we'llwork with you to make sure you can do your best work.

As a Complaints Handler, you'll be responsible for delivering fair, timely resolutions to motor insurance complaints, in line with company policy, the FCA's Consumer Duty and all other regulatory requirements. You'll manage complaints from first contact through to final response, including those escalated to the Financial Ombudsman Service. You'll identify root causes, share insight with the wider business to improve the customer journey, and use early, effective decision making to help deliver good outcomes for consumers and minimise the need for complaint related compensation. Role: Claims Complaints Handler Location: Liverpool or Sevenoaks hybrid Working hours: 37.5 hours a week - Monday to Friday, between the hours of 9am to 5:30pm Salary: £28,000 - £34,000 Depending on Experience plus £2000 performance related bonus potential per annum, achieved quarterly What You'll Be Doing: Crushing Your Goals & KPIs Every day, you'll have the chance to hit clear targets and make a real impact on our customers and our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence Delivering fantastic service will be your superpower. You'll shine in call and file quality audits and always strive to meet our high standards while delivering consistently good outcomes for consumers under the FCA Consumer Duty. Turning Complaints into Opportunities Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy and problem solving skills, resolving both reportable and non reportable motor insurance complaints fairly and promptly. Managing Complaints from Start to Finish You'll own each complaint throughout its lifecycle - from first contact through to final response, including complaints that may be escalated to the Financial Ombudsman Service. You'll gather and review all relevant evidence, make fair and reasonable decisions, and clearly explain your rationale to customers. Owning Data & Regulatory Timelines You'll capture and record accurate, high quality data at every stage of the complaint journey, protecting its integrity from start to finish. You'll manage your diary and workload effectively to minimise complaint lifecycles and ensure all regulatory deadlines are met. Managing Financial Exposure You'll accurately assess the financial impact of complaints, taking early, effective decisions to minimise complaint related compensation while still delivering good outcomes for consumers. Driving Continuous Improvement By identifying root causes and spotting trends, you'll provide feedback to the wider business to help improve our products, processes and overall customer journey. Providing VIP Service to Every Customer Whether you're helping a regular customer or someone going through a tough time, you'll go above and beyond to make their experience as positive as possible. Being a Brand Ambassador You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with - customers, colleagues and external partners. What We're Looking For: Motivation & Drive You're passionate about providing exceptional service, tackling challenges head on, and continuously improving how you work. Strong Communication Skills You'll be handling complaints via phone, email and potentially webchat - you're great at explaining things clearly and making customers feel heard, respected and valued. Empathy & Patience You can handle tricky situations with calm and professionalism, showing genuine empathy and care, especially for customers who may need a little extra support. Goal Orientated & Commercial You love a challenge and take pride in hitting your targets, while also making balanced, commercial decisions that support both good customer outcomes and business needs. Attention to Detail Accuracy matters - you have an eye for detail when investigating complaints, assessing evidence, and recording information. Regulatory Awareness (or Willingness to Learn) You already understand, or are keen to develop your knowledge of, FCA regulations, the Consumer Duty and complaint handling rules. Team Player & Self Starter You're a motivated self starter who can work independently, but you also collaborate well with others across Claims and other teams. Experience Previous experience in household insurance & Claims Handling is essential, financial services or complaint handling is desirable but not essential - full training will be provided. Why This Opportunity is So Exciting: Career Growth with Pay Increases Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that set you up for long term success. As your experience and performance grow, so does your pay. Join an Amazing Team You won't just be another employee - you'll be part of a supportive, friendly team that's always pushing each other to be better. Endless Development Opportunities We believe in continuous growth. As you master new skills and deepen your expertise in complaint handling and insurance, there's always a chance to level up. A Fun and Dynamic Environment This isn't your average job. With a positive, high energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn At Acorn Insurance,we'reproudofourroots - and even prouder of how farwe'vecome. As part of the Acorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we'vegrown into a national leader, now employing 1,700+ people across the UKand reached a milestone £750 millionin total value of insurance policies written in 2024. We'regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement A maximum of35 days' holiday (dependingon role and tenure)including bank holidays,withadditionalbuy/sell options 24/7 mental health support& free counsellingavailable Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, includingearly accesstosalaryviaour internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to ourcolleague's: Mindful Employer- championing mental health andwellbeing Disability Confident Level 1 & 2- creating accessible, inclusive opportunities Menopause Friendly accredited- supporting every stage of life ️ Armed Forces Covenant signatory- honouring those who serve ️ Armed Forces Defence employer recognition scheme- Supportingthose who serve Great Places to Work2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development- proud to be investing in people's future Best Place to Work for Women- breaking down barriers to women's career progression Ifyou'relooking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool -Grow withAcorn. A Few Things to Know Before You Apply We'rereally excitedthatyou'reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Becauseour training is quitecomprehensive,we can only consider applicants who have at least one yearremaining on their Graduate or Post-Study Work visa.At the moment,we'renot able to offer visa sponsorship. We'reHere to Support You We'recommitted to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or onceyou'repart of the team-just let us know. Whetherit'sflexible hours, adapted equipment, or a bit of extra support,we'llwork with you to make sure you can do your best work.

Manage and Develop a designated portfolio of customers Identify and develop new business opportunities within your portfolio FMCG industry experience required Exciting opportunity for a National Account Manager to join a globally recognised organisation in the FMCG sector. Fabulous team, competitive package! NATIONAL ACCOUNT MANAGER JOB SUMMARY: Salary Up to: £53k (including car allowance) + 30% Profit-Related Bonus (circa £60k OTE) Location: Hybrid (Office Based in Bucks 3 days per week - rest of the week field / home based) Permanent: full-time position (37 hours per week) About the Company: Our client is a specialist within the FMCG sector, renowned globally for delivering high-quality products through a portfolio of flagship brands. With operations across the UK and a head office in Bucks, our client is looking for an experienced National Account Manager who is able to hit the ground running, looking after their customer accounts across 4 major supermarkets. The National Account Manager will be joining an established, growing team and benefit from a collaborative environment, in an organisation that prides itself on its vibrant, friendly culture where colleagues truly enjoy coming to work! The Role: The successful NAM will take ownership of a designated portfolio of customers, managing and developing these relationships to drive profitable growth across their customer's household section. You will champion solutions that deliver mutually beneficial outcomes, while supporting their long-term success. Key Responsibilities: Develop trusted relationships across your customer portfolio, meeting with buyers and key decision makers Identify and develop new business opportunities with seasonal buyers Gain a thorough understanding of customer needs and requirements in order to offer the most appropriate products and services Continuously propose solutions that align with both customer objectives and company goals Ensure timely delivery of the correct products and services to customers Act as the primary communication link between key customers and internal teams, ensuring seamless service Build comprehensive knowledge of your channel, including contacts, associations, market positioning, and strategy Resolve customer issues and complaints promptly to maintain trust and strong relationships Drive new sales using market data and analytical insights Prepare regular progress reports and forecasts, including monthly channel review updates to senior management, demonstrating in-depth account knowledge Attend standout hospitality events, gala dinners, and trade shows, representing the business and building strong relationships in style. Experience and Skills required: Proven Sales experience within an FMCG environment/selling FMCG brands Strong Account Management experience, with the ability to provide solutions based on customer needs Excellent communication skills with the ability to work with internal / external stakeholders at all levels Ability / Willingness to drive new business sales Excellent analytical and organisational skills with an upbeat, positive attitude A conscientious self-starter with a strong commitment to teamwork and the ability to work on your own initiative Full, clean driving licence Please note that due to the hybrid work arrangement, you will need to live within commuting distance of Marlow What's on Offer: Competitive salary: £51,128pa (including car allowance) 30% profit-related bonus scheme (circa £60k OTE) Generous life assurance cover (up to 4 times salary) Up to 25 days paid annual leave plus bank holidays Pension scheme Employee Assistance Programme Free onsite parking Hybrid working (3 days per week in office) Periodic voucher reward schemes Opportunity to attend fantastic gala events and hospitality experiences, as well as some European travel This is an excellent opportunity for an ambitious National Account Manager to join a thriving business with exceptional people, outstanding culture, and fantastic perks! If you are ready to take your career to the next level in a company that truly values its team, we would love to hear from you!

Your new company A well-regarded community-based housing provider is seeking an exceptional Head of Housing to lead its Housing, Factoring and Welfare Services. This is a key second-tier leadership role, offering the opportunity to shape high-quality customer service, drive organisational performance, and play a pivotal part in the strategic direction of the Association.Working closely with the CEO and Senior Management Team (SMT), the successful candidate will contribute directly to business planning, corporate decision-making, regulatory compliance and organisational improvement. This role is ideal for an ambitious housing professional with a strong operational background and a passion for transformational service delivery. Your new role Strategic & Corporate Leadership Contribute to the development and delivery of the organisation's Business Plan, departmental plans and strategic objectives. Support the CEO on cross-organisational initiatives, corporate governance and long-term service planning. Provide strategic insight to improve performance, efficiency and customer experience. Lead business improvement projects, reviewing systems, processes and policies to ensure modern, effective, customer-focused service delivery. Operational Leadership Lead and manage the Housing Team, ensuring delivery of excellent frontline services across: Housing management Income collection & arrears Voids & allocations Estate management Factoring Tenancy sustainment & welfare support Customer satisfaction & complaints Ensure compliance with all relevant legislation, Scottish Housing Regulator requirements and the Scottish Housing Charter. Oversee performance reporting, KPI monitoring, and statutory returns. Performance, Improvement & Assurance Drive continuous improvement across all housing functions. Support the Board and CEO with evidence for the Annual Assurance Statement. Develop strategic solutions to performance challenges, ensuring strong internal controls and robust risk management. Use performance data to inform decision-making and resource planning. Customer Experience & Community Impact Lead initiatives to improve customer satisfaction across all indicators. Develop and deliver the Customer Participation Strategy and Customer Charter. Ensure residents can engage meaningfully with services and influence improvements. Foster strong relationships with local partners and stakeholders. Corporate Support & Business Improvement Assist the CEO in reviewing future services, developing new service models, and ensuring the organisation is responsive to sector changes. Contribute to organisation-wide regeneration, community programmes and wider role activities. Participate in and chair internal working groups, ensuring collaborative working across all departments. What you'll need to succeed The ideal candidate will bring: At least 5 years' housing management experience Minimum 3 years' supervisory or managerial experience Experience delivering high-quality housing, maintenance and factoring services Strong understanding of Scottish Housing Regulation, legislation and Charter requirements Proven track record in performance management, business improvement and customer service excellence Ability to lead, motivate and empower staff Strong communication, influencing and presentation skills A dynamic, forward-thinking approach with a passion for continuous improvement A relevant qualification (HND/Degree) and CIH membership are desirable. What you'll get in return This is an exciting opportunity to step into a senior leadership role within a respected organisation committed to delivering excellent services and improving outcomes for tenants and the wider community. You will play a vital part in shaping the future direction of the organisation, supporting the CEO at a strategic level, and leading a motivated team to achieve high standards. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk