Head of Client Relations

Location: West Midlands, Hybrid. Salary: Up to £90k, plus Car allowance and bonus scheme.

Benefits: Car allowance, bonus scheme, hybrid working.

We are working with an enterprise-level SaaS client who is looking for a Head of Client Relations to support revenue growth through increasing account value, driving adoption of services, maximising retention through providing world class leadership of your team. This is a senior leadership position that will drive successful outcomes.

• Drive revenue growth through increasing account value, driving adoption of services, maximising retention.
• Manage pre and post sales solutions, including proposals, RFPs, solutions, adoption of solutions and CSAT metrics.

• Experience in a SaaS environment (essential).
• Experience in enterprise level client relations, customer success or account management (essential).
• Strong and inspirational leadership.
• Strategic and commercially focused.
• Excellent stakeholder communication skills.
• Analytic approach using data driven insight.
• B2B customer journey management.
• Demonstrable experience in driving B2B customer satisfaction.
• Demonstrable experience driving account revenue through clear strategy, consistent delivery, operational alignment, actionable analytics and identifying opportunities for monetisation and growth.

• Experience in regulated industries such as finance, pensions, insurance.
• Experience with full SDLC.

If you are looking for an opportunity to work in a successful enterprise level business that genuinely cares about its staff and customer experience, please apply today quoting reference AR102988.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.