Senior Campus Hub Officer Student Enquiries and Campus Services Birmingham

At The University of Law, our students are at the heart of everything we do. We're now looking for a Senior Campus Hub Officer to join our Student Enquiries & Campus Services team and play a central role in delivering an outstanding, student-focused campus experience.

In this role, you will play a key part in delivering a welcoming, professional, and supportive front-of-house service through the Campus Hub, providing high-quality information and assistance to students, staff, and visitors across all programmes. You will also contribute to the planning and coordination of events and activities that enhance the student experience and strengthen students' connection to the university community.

Working closely with operational teams across the University, you will help ensure the efficient running of the campus and the consistent delivery of a first-class service that meets the expectations of our students and stakeholders.

You will be required to promote and sustain constructive, supportive, and professional working relationships with students, colleagues, and external partners at all times.

This is a permanent position based at our Birmingham campus with no opportunity of hybrid/remote working. From time to time, there may be a requirement for occasional weekend working based on business needs.

You can view the full job description and its associated Team Member Role and Responsibilities document.

• Acting as a welcoming first point of contact on campus, providing accurate, professional and empathetic support to students, staff and visitors
• Supporting student enrolment, registration, ID card issuance and the resolution of student enquiries using the University's CRM system
• Coordinating and supporting campus events, inductions, assessments and activities in collaboration with internal teams and external suppliers
• Deputising for the Campus Hub Manager when required and supporting the smooth day to day operation of the Campus Hub
• Acting as Disability Liaison Officer and ensuring safeguarding, data protection and escalation procedures are followed appropriately

• Proven experience delivering high-quality frontline customer service, ideally within a higher education or service driven environment
• Experience handling complex, confidential or sensitive information with discretion and professionalism
• Strong organisational skills with the ability to manage competing priorities in a busy environment
• Experience supporting or coordinating events or student facing activities
• Excellent communication skills and confidence engaging with diverse audience
• A proactive, solution focused approach and the flexibility to adapt during peak academic periods
• Strong IT skills, including confidence using Microsoft 365 and CRM systems

Closing date for application is Sunday 19th April.

Along with a competitive salary of £30,500, you'll enjoy:

• A generous annual leave entitlement of 30 days plus bank holidays
• Access to a wide range of staff and student discount platforms
• Private Medical Scheme and Life Assurance
• Contributory Pension Scheme
• Season Ticket Loans and Student Discounts

Benefits & Wellbeing information

We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.

For more information, please contact

Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (). We are not a licensed sponsor.

Some posts within the University are subject to a DBS check - you will be notified of this during the application process.