Job Description
Field Service Team Leader
Commercial Coffee Machines - London
Chelmsford, Luton, Croydon, Watford
£44,000 - £48,000 Basic Salary + £2k London Weighting (within M25) +Van / Oyster Card + Overtime + Bonus
- Have you supported a field based team before?
- Familiar with electromechanical products?
- Used to working in an SLA focused, fast paced environment?
- Looking for a more senior position?
- Enjoy coffee (not essential)?
Our client is looking for 2x Engineering Team Leader s to join their expanding team in the South East and London. Great training opportunities and a chance to further develop your career and leadership style.
Your Role as a Field Service Team Leader:
- You'll be a primary point of contact for a small team of service engineers, helping them with technical queries.
- Helping drive best practices, strong first fix-rates and carrying out some joint visits with the team.
- Provide 1 line support to customers when needed.
- You'll still be hands-on, carrying out planned service and reactive maintenance to customers coffee and drinks machines.
- Escalate issues, concerns and training points to your RSM when needed.
- Reporting to the Regional Service Manager and Service Operations Manager
- Monday - Friday, daytime hours + 1-in-4 weekends.
Ideal Background for the Field Service Team Leader Position:
- You really need some previous team leadership experience working with electromechanical systems.
- Ideally coffee and drinks machines but training can be provided for the right candidate.
- You'll have worked in fast paced environments with emphasis on SLA's and KPI's.
- Empathetic and customer focused.
- A good sense of humour.
- Strong communication skills.
- A love for coffee is advised but not essential here!
- Full UK drivers' licence and right to work in the UK indefinitely as no sponsorship will be provided.
- Willing and able to travel to customer sites in and around the South East and Central London.
The Company recruiting for the Field Service Team Leader:
- A rapidly growing and expanding coffee and drinks service provider.
- Strong customer service offering: a company who take pride in their work.
- A casual office environment.
- Longer term progression opportunities.
The Package for the Field Service Team Leader:
- £44,000 - £48,000 basic salary, depending on experience.
- A further £2k per year if residing within the M25.
- Company Van / Oyster Car & Tools.
- Uncapped overtime available.
- Flexibility of working extra weekends or working separate days on weekends.
- On-going training
- Life, medical, and dental insurance.
- 25 days holiday plus stats
Please apply for this job online if you are interested and feel you fit the above criteria.
Dave is the main point of contact for the role.
INDENG
