First-Line IT Support Analyst (24/7, 4-on 4-off)

A technology service provider in the UK is seeking a dedicated IT Service Desk Analyst to handle IT incidents and service requests efficiently. The role requires 1-2 years of experience in IT, strong problem-solving skills, and a passion for outstanding customer service. You'll be operating in a fast-paced environment, working 12-hour shifts on a rota basis to ensure excellent service delivery. Emphasizing first-contact resolution, you will manage incidents from logging through to resolution, thus ensuring client satisfaction.