Operations Co-ordinator (Passenger Transport)

Operations Co-ordinator (Passenger Transport)

Location: West London

Salary: £33,000 - £35,000 per annum (dependent on experience)

Hours: Monday to Friday, day shift (hours to be agreed)

Contract: Full-time, Permanent

The Opportunity

We are seeking an experienced and professional Operations Co-ordinator to join a busy passenger transport operation. This role is pivotal in supporting the team and controllers, ensuring smooth day-to-day coordination and a high standard of service for customers.

Full training will be provided throughout a three-month probation period, making this an excellent opportunity for someone looking to develop their career in transport operations.

Key Responsibilities

• Serve as a primary point of contact for customers, call centres, and drivers
• Monitor and check passenger schedules, including flights, arrivals, and departures
• Advise customers proactively regarding delays, disruptions, or schedule changes
• Coordinate with controllers to optimise fleet allocation and passenger coverage
• Manage last-minute changes and urgent requests, ensuring operational efficiency
• Support daily planning, including route and resource allocation
• Maintain accurate records of passenger bookings, vehicle assignments, and service logs
• Liaise with drivers to confirm assignments and provide real-time operational updates
• Handle customer enquiries and complaints professionally, escalating when necessary
• Assist in preparing reports and briefings for senior management
• Contribute to process improvements and operational best practices
• Support other administrative tasks to ensure the smooth running of operations

Candidate Profile

• Previous experience in a co-ordinator, operations, or customer service role (transport/passenger experience desirable)
• Strong communication and interpersonal skills
• Customer-focused with the ability to remain calm under pressure
• Highly organised with excellent attention to detail
• Able to work flexibly during operational hours
• Proactive, solutions-focused mindset with strong problem-solving skills

What's on Offer

• Competitive salary of £33,000 - £35,000 per annum
• Monday to Friday schedule - hours to be agreed
• Overtime opportunities
• Company pension scheme
• Immediate start available
• Structured training and supportive team environment

If you are an organised, customer-focused professional looking to take on a key role in passenger transport operations, we'd love to hear from you. Apply now for immediate consideration.