2nd Line Application Support Analyst

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

We are looking for an enthusiastic and skilled Application Software Support Engineer to join our fast-growing enterprise software team in Richmond West, London. You will be working on ECHO, our enterprise service management framework used by major environmental service providers.

Selected Interventions was recently acquired by AMCS, and we continue to develop and deploy the market-leading ECHO Service Management Framework (formerly AMCS Platform for Municipalities). Our solutions support large multinational organisations across the UK and internationally.

Based just steps from Richmond train, tube, and bus stations, our office is lively, friendly, and collaborative. We work smart, value work life balance, and are passionate about technology and transforming field service management.

• Providing 1st and 2nd line support for the ECHO application
• Communicating updates to clients who have raised issues via an in-house ticketing system, phone or email
• Ensuring all issues from tickets, email and phone calls are categorized correctly and resolved within our SLA
• Escalating issues to 2nd / 3rd line support, and other departments where necessary
• Troubleshooting and verifying issues raised.

• BSc. in IT, equivalent degree or experience
• Excellent written, verbal and interpersonal communication skills
• Self-managing and organised
• Willingness to learn with an interest in technology

• Excellent SQL knowledge
• Extensive API knowledge
• Previous history in customer-facing roles
• Previous history with web-based systems

Permanent position based in Richmond-upon-Thames, TW10 6SE £ Competitive + private healthcare + 25 days Annual Leave + pension + other